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Customer Ratings & Reviews

Samsung - 43" Class - LED - The Frame Series - 2160p - Smart - 4K UHD TV with HDR-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 16 reviews

  • 30%
  • 20%
94%
would recommend to a friend

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Customer ratings & reviews

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Page 1, showing1-16 of 16 Reviews
  • Rating: 5 out of 5 stars

    Finally! This is the TV we were looking for.

    Posted
    SoCalguy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We've had this TV for a couple weeks now. Overall impression- This is a great solution if you are adverse to having a black rectangle on your wall for most the day. My wife and I were researching different ways to hide our current TV with swinging doors, TV cabinets, or even hanging art in front of the TV.... all of the options we found were either expensive or cumbersome. I feel this Samsung Frame TV marries a good TV experience with an artistic wow factor. Art Mode- First things first. I personally don't think this looks like a 'real painting' hanging on my wall. BUT- it did trick my father in law who thought we replaced our tv with art and was forced to have a conversation with us during his visit instead of watching basketball :-). I love that the Art Mode dims appropriately with the brightness of the room and has sensors built-in. The 3 other people who have seen it so far complimented it and weren't sure if it was a painting or TV at first. So I call that a 'win.' Picture Quality- It good! Our main goal wasn't achieving best in class OLED quality, but this is definitely good enough and looks great on the wall. I'm happy with it. You can also use the microphone button on the remote to change to Vivid Mode, or Movie mode so you don't have to search through settings. User Experience Samsung Smart TV- I prefer Roku TV but the Samsung TV with the Smart Remote that comes with it is growing on my. I like that when you turn on the TV the home screen remembers what app /service you watched last. For example, it knows I've been watching a TV show on Netflix so it will give a me a shortcut as soon as I turn it on to jump right back to where I was. Smart Remote I love the simple design. I haven't had much/ any luck with the voice commands (Netflix doesn't support voice commands) and I think the universal search option is broken or buggy. Small things I like- 1.) the included No Gap wall mount paired with a picture frame bezel makes it look a great deal like a painting. 2.) Bluetooth built in- Being able to pair your Bluetooth headphones directly to the TV for private listening is nice. 3.) The power button on the remote elegantly also acts as a art mode button. 4.) TV size- We've had a 55" tv for 4+ years but we actually like how discreet this 43" Samsung Frame is. We feel it suits our needs and living room better than the 55" version would have. -Some things I don't like so far (Or haven't found a work around for yet) 1.) The Samsung Remote control app for your iPad or android phone will not recognize this TV. It may work if you have a Samsung phone, but we have iPads and 2 other android phones but it won't find the TV. We also tried with another Samsung TV and no luck. 2.) I wish it worked with Google Home/Assistant. I can turn the TV off with by asking Google Home to turn off the plugged in Chromecast. Unfortunately, it turns the TV completely off and not to Art mode. I called Samsung support but wasn't able to find a fix. It's nit picky, I know, but I like using my voice to turn the TV off. All in all, we really like this TV so far.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Beautiful Picture

    Posted
    keneke
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I really love this tv although I do not spend a lot of time watching it. It was bought for the master bedroom and with my son taking up much of my time these days, I don't get to watch it as often as I'd like. I bought this set because my old Magnavox had died a horrible electrical POPPING NOISE death because I had run the AC all night, then on a very humid morning opened up the windows. Furthermore, without thinking much about the high humidity I turned on the tv to hear a VERY LOUD ARCING NOISE! That was the end of the tv even though I took it apart to replace the main printed circuit board. Thus with the new one installed it still would not work. So it was out with the old and in with the new! Yep, I chucked it for this new Samsung and have been smiling ever since. When I got it home it took me about a week to set it up because I really didn't need it right away. By the time it was up and running I saw that this set had a very nice picture and almost better than my UN65HU8700FXZA. Then again it is a smaller screen size so the resolution appears higher. So I am very happy with this tv and I just need to remember NOT to turn it on on a humid morning after running the AC for most of the night and opening the windows after I shut it off. I do have to admit though that the old Magnavox had a decent picture with a few settings adjustments and the colors really popped on that thing! Aloha, Ken

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Frame TV is a great!

    Posted
    Bunny
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Our Frame TV is a great option for those who don't want to see a TV when not watching a show. When the TV is not on, there's the option of having a work of art displayed on the screen. The artwork that comes with the Frame is somewhat limited, so we subscribed to a site that provides a wider and more pleasing selection.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Tastefully replaces black screen

    Posted
    Justme
    • My Best Buy® Elite MemberElite Member

    TV has a great picture, sound and features. Does it look like framed Art when off? Yes. An art dealer may not be fooled, but most average folks will be impressed. My wife has not allowed a TV in our living room for 30 years. I insisted (ok begged ) her to try this TV and she loves it. The remote ap on my iPad works great.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    At last a pretty tv

    Posted
    Dbl1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Not wanting my tv to be a shrine to tv I opted for this set after it was suhpggested by the on home consultant. I love the art mode but wish you did not have to buy other pieces of art and could just use them. The frame is a must if you get this set. Color is amazing. I use antennae and all works well

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Bad

    Posted
    robmorales
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Good design with bad display if you see it not in the centre it is like old lcd panels, bright and contrast not ok, some color is not visibles, devices connected like roku and Apple TV don't work some time, Directv app native inside Samsung tv don’t work correctly some channel without sound and freezes.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      robmorales,

      Thank you for purchasing and reviewing this Samsung Frame UHD Smart TV. Your user feedback is very important to us and will be shared with our TV product team.

      We have been working closely with DirectTV team to address the app issues. A fix is expected to be available soon via a firmware update. Once it is available, your TV will be updated automatically.

      Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
      Or find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513.

      Again, thank you for taking the time to share your thoughts on this product. Your invaluable feedback helps us continuously deliver better products and service.

      - Samsung Ambassador Samsung

  • Rating: 5 out of 5 stars

    Beautiful Addition to our Home

    Posted
    Abbybowwowmom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The frame TV is perfect when aesthetic appeal is key. We love displaying our personal photos or using the supplied artwork. Most people believe it is original art within a metal frame. The TV is smart and we stream everything. Love it and worth the money.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great TV

    Posted
    Scars
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This frame TV really looks like a framed picture over our fireplace. My wife doesn't like TVs, but she's very happy with the way this looks and operates. First installed TV had a problem, but the Geek Squad installed a new one, and it works just fine.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Really Cool TV!

    Posted
    Wojo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This was a tremendous addition to our bedroom in the new home we just built. Everyone is so impressed. Really cool idea. Great quality. Highly recommend, as it is decorative!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Put all the TV’s you want

    Posted
    MI11
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We have two of these TV side by side. We can watch two games at the same time, and classy artwork when we are not watching. Awesome!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very cool product

    Posted
    Tjs14
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I hung this tv in my bar, I didn’t want just a tv and this worked perfectly. It look like a piece of art on the wall. Very happy!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great tv

    Posted
    Nick
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Slick frame. Great picture quality. I like the SmartThings app allowing you to control the settings from your phone

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Picture perfect

    Posted
    Bob54
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Great TV and perfect to avoid the black hole on wall. Would have been a 5 if the picture selection was better.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome

    Posted
    BBandLL
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Great tv and looks awesome in picture mode. Standard pictures are good and better options in the store.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Looks beautiful on the wall

    Posted
    Khalid
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is a great product and appear like an artwork on the wall

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Wonderful Picture

    Posted
    cappydick
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The TV is everything I had hope for. The picture is outstanding

    I would recommend this to a friend