Customer Ratings & Reviews
- Model:
- QN43Q60RAFXZA
- SKU:
- 6331742
Rating by feature
- Picture Quality
Rating 4.1 out of 5 stars
- Sound Quality
Rating 3.8 out of 5 stars
- Brightness
Rating 4.0 out of 5 stars
Customers are saying
Customers find value in the 43" Class Q60 Series QLED 4K UHD Smart Tizen TV for its exceptional picture quality, easy setup, and affordable price. Many customers rave about the superb color and clarity of the display, making it an excellent choice for gaming and watching movies. The TV's smart features also receive positive feedback for their convenience and functionality.
This summary was generated by AI based on customer reviews.
Not worth it for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's only unique feature that makes sense is the gaming mode which is the best I've seen so far but other than that a lot of it's features are pretty generic and does the same thing as my xfinity cable. Without requiring internet.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jasmine,
Thank you for your feedback.
in addidion to the Game mode, the Q60R is also equipped with a slew of other innovative features – such as the Bixby voice assistance, OneRemote, and Universal Guide – all designed to make your entertainment more convenient, connected, and personal.
Have you tried the Ambient mode? It allows your Q60R TV recreate a decorative pattern from your wall to match the vibe of your space or become the center of attention with fun, party modes.
Here is a link to the Q60R product page, where you can find details of the vast fetures it offers:
https://www.samsung.com/us/televisions-home-theater/tvs/qled-4k-tvs/43-class-q60-qled-smart-4k-uhd-tv-2019-qn43q60rafxza/
Should you have questions about any of the features, or need assistance with usages, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Simply insert this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung TV at: https://www.samsung.com/us/support/register/.
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
- Samsung Ambassador
Hooked up but not working with poor internet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have poor internet so the TV doesn’t really work.
No, I would not recommend this to a friendExpensive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is not working very well I have to call the geek squad
No, I would not recommend this to a friendBrand response from Samsung
Posted .Apple1: I am very sorry to see that there is something wrong with the TV. So that we can better understand the issue and assist towards a solution, please reach out to at:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
This model is covered by a one-year limited manufacturer's warranty if purchased brand-new directly from an authorized seller.
We hope to hear from you.
- Cons mentioned:Reliability
samsung tv worst
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.horrible experience with samsung tv gave it a second chance and i’ll never return to this brand, for the second time tv exploded within 14 months of purchase
No, I would not recommend this to a friend Bad picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is grainy and blurry not what l expected l have a LG that's 4 years ol 1080 with a much clearer picture
No, I would not recommend this to a friendBrand response from Samsung
Posted .Georgia,
Our Q60 series are powered by Quantum Processor 4K, Quantum HDR 4X, and deliver over a billion shades of color with sharp details, and fine-tuned black level.
Please know that the TV will upscale as best as possible any content sent to it. The closer the signal is to 4K, the better it will look coming out.
It also has several preset picture modes and many custom settings, allowing users to adjust images to their liking.
The Dynamic Mode is our typical store demo mode and is the brightest among all presets.
Standard Mode is ideal for home and everyday viewing.
Movie Mode is the closest setting to calibration the way the director intended as it uses less enhancements and will likely result in the truest picture.
In addition, the quality of the image on your screen depends on the source and the connection.
HDMI cables are recommended for optimal HD viewing; and when possible, 4K content will provide the best picture quality.
The quality of the streaming content depends largely on the speed of your internet, as most content providers have adaptive streaming that will automatically adjust the image quality based on the network bandwidth.
Please give us the opportunity to assist you with image quality adjustments tailored to your preferred viewing experience. You can reach us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Again, thank you for taking the time to share your thoughts on this product. Your invaluable feedback helps us continuously deliver exceptional products and service.
- Samsung Ambassador
Service was terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to make four trips to the store due to wrong tv and wall bracket. Geek squad had to come twice and still wrong bracket. Had to purchase three different brackets, then had to return two.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Nothappy2,
I am very sorry to see that you had an unfortunate purchasing experience with the purchase and installation of your TV.
I recommend you contact Bestbuy directly for assistance.
If you need further assistance with settings or features, please know we are here to help and can be reached at:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung TV at: https://www.samsung.com/us/support/register/.
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Again, I am very sorry for the inconveniences you have had, and hope that your issue will be resolved soon.
-Samsung Ambassador
- Cons mentioned:Remote control
bad service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote provided doesn't work. No mstter how many times I try to sync it. They didn't give me stand legs either.
No, I would not recommend this to a friend The jury is out.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ask me later. I ticked 2 stars above because I'm not ready to make a decision.
No, I would not recommend this to a friendIt was an open box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps doing stuff on its on! That’s what happens with an open box
I would recommend this to a friendSamsung 43" QLED
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted 18 months and half of the screen is burned out. We have 5 new tv's and this one is the most disappointing. It is used only 60% of the time, so the quality and value are very poor. Will be putting in the garbage and researching to replace
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV didn't last more than two years, having developed black screen visual on half the screen. A TV of this quality shouldn't have developed that problem two years after purchase.
No, I would not recommend this to a friendHaven’t received my purchase of the Samsung QLED
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No review. Haven’t received Samsung QLED 43” tv.going to cancel purchase.cant get any info from store.scheduled delivery three times nothing.theyre supposed to call me when they get it for pickup. That was 2 was ago
No, I would not recommend this to a friendBrand response from Samsung
Posted .Nonnie,
I am sorry you had issues with the purchase experience of your Samsung Q60R TV. Your feedback is important to us and we will document your concerns.
If you ever need assistance with the TV itself, please reach out to Samsung Customer Support.
You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Simply copy-paste this link into your browser for LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
Again, thank you for bringing the issue to our attention – we greatly value your feedback.
It is our customers’ concerns and opinions that drive our continuous efforts towards delivering world-class service and products.
- Samsung Ambassador
Disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We do not use the TV much and after less than 2 years it blew up and the screen is black. Very disappointing.
No, I would not recommend this to a friendNot happy with quality at all
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had nothing but trouble with WIFI network connection! Second Samsung 43 with the same exact problem! Spent more money for a Sony but much happier
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jeff,
I am very sorry that your experience with the Q60R TV was less than perfect, and I completely understand your disappointment.
If you have not returned your unit, please try the following troubleshooting tips:
1) Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft. (15.2 m).
2) Minimize interference by turning off other wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (WiFi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
3) Perform a network test to check if there is a network problem.
4) Press the Home button on your remote. Navigate to Settings > General > Network > Network Status.
The network status test will finish and show the status of your network connection.
If the test concludes that the unit needs service, please contact us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Again, my apologies for the inconveniences you have had. We do hope to hear from you.
- Samsung Ambassador
- Pros mentioned:Picture qualityCons mentioned:Remote control
Excellent TV. Wow, impressive. Great apps choice.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My parents needed a replacement for their 40" LCD tv in their bedroom. We are talkin about a 10 year old, 40" tv, LCD, with huge bezel. And the area didnt really fit the 40" all that well. So you would think a 43" would certainly not fit. I assured my dad that the bezels in these new TVs are so thin. And sure enough it fit perfectly into the space thanks to the super thing bezels. I am super impressed by it. The image quality is amazing. The sound reproduction is good enough (probably need a soundbar in the future, but what my parents need, it is fine). The app selection is the full gamut of the Samsung environment. They now include the Comcast App, which works perfect. Almost entirely removes the necessity for the Comcast STB...I say "ALMOST" because it is not entirely similar to the STB experience. The width of this tv is the best feature. I was trying to find a TV that was thin that didn't have a huge back panel for the electronics. Compared to all the budget options from HiSense, TCL and others, Samsung's offering blows the competition away in this department (outside of buying an OLED tv). If you are looking for a thin TV, the QLED models are where its at. My only complaint is the remote. They have completely moved to a super mini remove with very few buttons. I mean I get it, not many people are using their TV's anymore with a QAM tuner, not that many with antenna, wherein the number buttons are really used. But the remote could be a bit more of a, well, remote! Oh well. Do I recommend it? Not reeeeeally. The price point is a little high considering you can get a 43" LED tv from TCL or HiSense for more than half than the QLED, and you will be more than satisfied with the product. But if you want the best image quality without paying the OLED premium, the QLED is it. My dad just wanted a non-Chinese brand, and he loves Samsung tv's so this was the choice.
No, I would not recommend this to a friend Q90T
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a 75 inch Q 90 t I don’t know how you’re showing up on a 43 inch I did not
No, I would not recommend this to a friendWORST TV ever
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Turns on when it feels like it, but never when you want to watch.
No, I would not recommend this to a friendgood picture and features.....but
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to be repaired less than a month after purchase
No, I would not recommend this to a friendBrand response from Samsung
Posted .bams:
I am sincerely sorry to see that your TV is requiring repair.
If you wish to check your repair schedule, or have any questions or concerns, please know we are here to help.
You can reach Samsung Support via:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
We invite you to register your new Samsung product at: https://www.samsung.com/us/support/register/
...for access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
- Pros mentioned:Picture quality
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I took back the 40 inch Vizio (which had very poor color) and picked up this TV to replace my Samsung 40 inch that I moved to another room. Wow! Picture color and clarity was important to me, Not a gamer. It went in the den in an ancient built-in (took off the doors to fit the 43"). The tiny remote takes some getting used to, You don't even need a sound bar with this one, the sound is so good, but we got one anyway and it was easy to program everything onto the Comcast remote. Just have the Samsung remote for the Smart Hub and cool screen savers. Very happy with this TV.
I would recommend this to a friend - Cons mentioned:Reliability
Made popping sound and died (3 years old).
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this TV in March 2020 and it died three years later. It had been performing decently but then, one night while watching it, there was a startling popping sound and it completely died. The TV had been installed professionally (with a surge protector) by Magnolia for Best Buy. There was no storm that evening or other usual electrical activity. I called Samsung directly to report, and they offered for me to buy a new, very slightly discounted tv from them to replace it. Very unsatisfying. After the popping noise, I was incredibly nervous that the tv could catch on fire. I was home alone and not able to remove it from the mounting. The entire experience was unsettling. I cannot imagine purchasing a Samsung product ever again. I certainly don't expect a tv to last forever, but three years is not enough. I didn't expect a replacement tv, but would have liked Samsung to offer something for their defective product.
No, I would not recommend this to a friend