Customer Ratings & Reviews
- Model:
- QN43Q60AAFXZA
- SKU:
- 6453192
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.1 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers value the 43" Class Q60A Series QLED 4K UHD Smart Tizen TV for its excellent picture quality, easy setup, and affordable price. Many customers rave about the vibrant colors and clear images, making it perfect for movie nights and gaming. The TV's size is also praised for fitting perfectly in smaller spaces like bedrooms. While some customers have concerns about the remote control's functionality and viewing angles, the overall positive feedback highlights the TV's great value for its price range.
This summary was generated by AI based on customer reviews.
tablet charging cord
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted a white charging cord but you only black but it served the purpose.
I would recommend this to a friendGood picture but sound is not loud enough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is good but it doesnt get very lpud. That is sad since my Mom is 87.
I would recommend this to a friendBrand response from Samsung
Posted .Kcane:
Thank you for choosing the 2021 Q60A QLED TV and for your review. There are several volume features you can enable/disable/adjust to your liking.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input.
2) Adaptive Volume automatically adjusts to a specific volume level while you are watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > Sound > Sound Mode
Also, some sources have their own volume control which might be set too low. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try cable connection again.
Should you ever have questions or need help, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Happy with high-tech TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgrading to the latest technology was a big leap for us. Glad we did!
I would recommend this to a friendSamsung Led TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Another great Samsung TV. Works great for a spare bedroom.
I would recommend this to a friendNew tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv fine. Installation fine. Wait time for installation only negative
I would recommend this to a friendNice TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very nice TV for the price. We are using this I. A bedroom.
I would recommend this to a friendmorkie5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.setup not working ,keep saying server under maintenance
No, I would not recommend this to a friendBrand response from Samsung
Posted .Sabrina,
Thank you for sharing the issues you are experiencing with your Samsung Q60A TV. So we can better understand the problems you are experiencing and provide you with troubleshooting assistance or warranty service, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
- Pros mentioned:Picture quality
Sounds Bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is great - sound is horrible. No base at all- sounds like a tin can. May have to buy a sound bar that costs almost as much as the TV to salvage this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi VAbeach,
Thank you for purchasing the Q60A TV and for sharing your feedback regarding the sound quality. There are several sound settings you can adjust to suit your personal sound preferences.
Change the Sound Mode by going to: Settings > Sound > Sound Mode
You can also customize the sound with Expert Settings by going to: Settings > Sound > Expert Settings
To assist you with possible sound settings adjustments for a better audio experience, or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
We hope to hear from you.
~ Samsung Specialist
Lemon
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is horrendous along with the fact Ivan hardly hear it.and I have made my complaints to Best Buy along with buying a sound bar which I have not yet received. I had at least two appointments that no one from Geek Squad showed up for and after waiting and waiting both times, Geek Squad canceled well after proposed time of arrival. Yesterday after they cancel, I then get an email saying delayed shipment. Best Buy/Geek Squad service needs to be coordinated. I was never told that the sound bar was not at the West Paterson store for Geek Squad to pick up to bring here. Geek Squad was supposed to check into the TV sound along with installing the bar. I need someone from Best Buy to come for the TV sound. The Geek Squad is actually a trucking company and not affiliated with the Geek Squad in the store. I’m very concerned I’m stuck with a lemon and Best Buy is unresponsive. I have two other Samsung TVs here and both are good.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lemon,
I'm sorry to hear of your experience with installation. I recommend you contact Best Buy directly for assistance. I hope your concerns are addressed quickly.
Should you wish to troubleshoot the sound issues you are experiencing with your Q60A, please know we are here to help. You can reach Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
- Pros mentioned:Picture quality
Extremely Disappointed!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with Samsung!!! If i wanted the Apple lockdown on apps i would have bought Apple! Samsung "Smart" TV can only download apps from Samsung store. NOT Google Play as I can on my Smart TV of a different brand. Otherwise nice TV. Great pic and fast processor.
No, I would not recommend this to a friend So, so tv, do not recommend.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So, so tv. Sound is awful. Solar control goes dead if you do not remember to turn it upside down under a light source to charge when not using daily. Remote overall too small, control buttons too small, difficult to use if you have arthritis. Almost impossible to read what is on the remote. Would not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SanDiegoCounty:
Thank you for sharing your review of the Q60A TV. We value your feedback regarding the sound and remote design and will share it with our teams. Please know that there are several sound settings you can adjust to suit your personal sound preferences.
Change the Sound Mode by going to: Settings > Sound > Sound Mode
You can also customize the sound with Expert Settings by going to: Settings > Sound > Expert Settings
To assist you with possible sound settings adjustments for a better audio experience, or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is fine but the sound on this tv is not good. It sounds like it's coming from a transistor radio (if you remember what that is). Needed to buy a sound bar and now it's much better
No, I would not recommend this to a friendBrand response from Samsung
Posted .John,
I'm sorry to hear you're not completely satisfied with your Q60A TV's sound quality. There are several sound settings you can adjust to suit your personal sound preferences.
Change the Sound Mode by going to: Settings > Sound > Sound Mode
You can also customize the sound with Expert Settings by going to: Settings > Sound > Expert Settings
To assist you with possible sound settings adjustments for a better audio experience, or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Sound was very disappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Tv but the sound is horrible and have now figured out I have to also buy speakers to go with it. With the amount of money spent on this TV that out was disappointing.
No, I would not recommend this to a friendBad
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really bad picture in dark scenes you can’t even distinguish what it’s happening in the program. TERRIBLE SOUND
No, I would not recommend this to a friendToo Technical
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to use without a menu. When one spends over $700 purchasing a new TV and wall mount one expects a user manual. Changing network channels should be much easier.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for choosing Samsung's Q60A TV and for sharing your experience. In addition to the e-Manual embedded on your TV (Settings > Support > Open e-Manual), please know you can download the Q60A TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website by clicking "Support" > "Manuals & Software" > "TVs & Home Theater" > "TVs". From there, you can select the Q60A TV under "4K QLED TVs” > “A Model Lineup" and download the guides you would like.
I hope this tip helps! Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
- Pros mentioned:Picture quality
BAD - BAD Remote control.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV with a great picture, but the remote control is trash! It doesn't work like the TV says it should.
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Don’t waist your money.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money. The sound on this is worse than a tin can. A joke, really. We had to buy a sound bar, an added expense, which periodically disconnects. Having to go back into settings to reconnect. A nuisance, and definitely not worth the money. We replaced an old tv because the sound was going, but that was better than this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MaeM,
Thank you for choosing Samsung’s Q60A TV and for sharing the connectivity issues you are experiencing. Please be sure your firmware is up to date with version 1903.0 which includes input device performance updates. You can check this by going to: Settings > Support > Software Update.
There are several sound settings you can adjust to suit your personal sound preferences.
Change the Sound Mode by going to: Settings > Sound > Sound Mode
You can also customize the sound with Expert Settings by going to: Settings > Sound > Expert Settings
To assist you with possible sound settings adjustments for a better audio experience, please reach out to us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Unsatisfactory
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Difficulty with remote programming, especially volume control.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello CharlesTV,
Thank you for sharing your thoughts on the remote included with your 2021 Samsung Q60A TV. You can view the embedded e-Manual that contains information about your TV's remote buttons and functions. The manual is available directly on your TV at: Settings > Support > Open e-Manual
It is also available online on the Samsung website under "Support" > "Manuals & Software".
If you need further assistance with setup or have any questions regarding functions, operation, or settings please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We look forward to hearing from you.
~ Samsung Specialist
Unhappy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 13 months it broken . It won't turn on or anything
No, I would not recommend this to a friendTV has problems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is very tinny. I had to buy a sound bar. Now the TV won’t stay connected to the internet, so I can’t access Netflix. Hopefully when the Geek Squad person comes out on Wednesday to install the sound bar, they can correct the connection problem. At this point the TV is not an improvement over my 40” non-smart Samsung. I probably would not purchase it again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Disappointed,
Thank you for purchasing the Q60A TV and for sharing the details of your issue with Internet connectivity. A network issue may be the cause. You may want to go through these steps to check your network connection:
1) Make sure that no items that can generate electromagnetic interferences are placed between the TV and the wireless/wired access point.
2) Check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on. Enter the correct password if required.
3) If the wireless connection fails, connect the TV to the access point via a LAN cable. If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point.
4) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
5) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
Please also be sure you have the latest firmware update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update.
For further assistance or service, please contact us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist