Customer Ratings & Reviews
- Model:
- QN43Q60AAFXZA
- SKU:
- 6453192
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.1 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers value the 43" Class Q60A Series QLED 4K UHD Smart Tizen TV for its excellent picture quality, easy setup, and affordable price. Many customers rave about the vibrant colors and clear images, making it perfect for movie nights and gaming. The TV's size is also praised for fitting perfectly in smaller spaces like bedrooms. While some customers have concerns about the remote control's functionality and viewing angles, the overall positive feedback highlights the TV's great value for its price range.
This summary was generated by AI based on customer reviews.
Great picture, terrible built in speakers.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The speakers in this tv are terrible, They are tinny and narrow in sound range. Very disappointing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Coloradan,
Thank you for purchasing the Q60A TV and for sharing your feedback regarding the sound quality. There are several sound settings you can adjust to suit your personal sound preferences.
Change the Sound Mode by going to: Settings > Sound > Sound Mode
You can also customize the sound with Expert Settings by going to: Settings > Sound > Expert Settings
To assist you with possible sound settings adjustments for a better audio experience, or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Needed a tv.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just a television! Much to choose from. Just asked sales guy which one he had- showed it and I bought it.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Jeff,
Thank you for choosing Samsung’s 2021 Q60A QLED TV. At only 1” thick, the sleek and slim AirSlim with minimalist details are designed to enhance your space. With Dual LED, a combination of warm and cool LEDs enhance contrast and improve viewing angles.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Ronsr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound us terrible, the worst. It's like listening to phone without speakers. horrible
No, I would not recommend this to a friendTV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen was cracked right out of the box. But I got a replacement with no questions asked
I would recommend this to a friendBrand response from Samsung
Posted .Dddd,
Thank you for choosing the Samsung Q60A TV and taking the time to share your experience. If you should have any questions or concerns with your new unit, please know that Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Disappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overly difficult for initial setup. Not enough ports for cost.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Screen,
Your product experience is very important to us. Should you need further help with setup, settings, or functions of your Q60A TV, please call Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
Agents are also available via LiveChat and can be found at the ‘Support’ link on the Samsung website homepage.
We look forward to hearing from you.
~ Samsung Specialist
Samsung tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is terrible Samsung television 43 inch. Not recommended
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Unhappy,
Thank you for purchasing the Q60A TV and for sharing your feedback regarding the sound quality. There are several sound settings you can adjust to suit your personal sound preferences.
Change the Sound Mode by going to: Settings > Sound > Sound Mode
You can also customize the sound with Expert Settings by going to: Settings > Sound > Expert Settings
To assist you with possible sound settings adjustments for a better audio experience, or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Not happy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got to watch four days with my antenna. Now nothing.
I would recommend this to a friendSpare legs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t get legs with the tv , and would like to have some
I would recommend this to a friendBrand response from Samsung
Posted .Rich:
We appreciate you sharing your feedback regarding parts missing from your Q60A TV. If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
- Samsung Advisor
Remote stopped working
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote completely stopped working on 2 of the 3 TVs I purchased 7 months in: Talk about poor quality. They won’t charge or anything. While the picture quality had been good, the TVs are pretty much useless
No, I would not recommend this to a friendDissatisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to have in the office but after just a few weeks it has a line that goes across the screen. Really disappointed in Samsung for this one. It started really well… everything else is fine. The line is distracting though.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SeriouslyAgain,
Thank you for choosing Samsung's Q60A and for your review. We appreciate your feedback regarding the line you are seeing on your TV's screen. You may want to try the following troubleshooting steps:
1) Check the antenna and input cable connections
2) Check the antenna and HDMI cable connections
3) If the issue persists, define exactly what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots, fixed horizontal, or vertical lines
4) Try changing channels using the remote control. Is the issue the same on all channels?
5) Press the Home button (looks like a house), select Source, choose another input source. Is the issue the same on all sources?
6) If the same problem persists, run a diagnostic test. (Home > Settings > Support > Device Care > Self Diagnosis > Picture Test)
7) If the problem disappears during the test, check your TV signal (Home > Settings > Support > Device Care > Self Diagnosis > Signal Information) to check the signal strength. Signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception
Should your issue persist, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Bad Pixels Ruin the Purchase
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Multiple bad pixels. One when the screen is white, a handful when the screen is black. If you purchase this unit, check for bad pixels as soon as you get it. You'll find them as black dots on a white screen, white dots on a black screen.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Hacir,
Thank you for purchasing the Samsung Q60A and for your review. We appreciate your feedback regarding the issues you are experiencing with your new TV.
Please run a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test
If this occurs on all sources and the picture test, this will require service. Please also give us the opportunity to further assist you by contacting Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We look forward to hearing from you.
~ Samsung Specialist
- Pros mentioned:Ease of use, Picture quality
Perfect for our bedroom
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for our bedroom. Image quality is great. We already had a mini sound bar so I can't speak to the quality of the sound directly from the TV, but the image quality, size and ease of use of Samsung remote/settings make this a great TV option!
I would recommend this to a friend closer610
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a TV I purchase, but was not happy with the size, and the picture quality. I end up returning the item the same day, for a better picture quality tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .closer,
Thank you for sharing your review of the Samsung Q60A TV. Your details regarding your picture quality are appreciated and will be shared with our internal teams.
Please know we could have further investigated this and provided image adjustment recommendations to help resolve the issues you were experiencing with your TV.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Specialist
Had to return
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture was horrible, fuzzy, kept changing colors and the sound kept going up and down on its own. The remote was not a regular one, only a couple of buttons on it. The menu options was very limited, most of which was grayed out. Very disappointed in Samsung. Returned it and bought a Sony instead, so much more for the money that Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Disappointed,
Thank you for sharing your review of the Samsung Q60A TV. Your details regarding your picture quality, as well as your thoughts on the remote and interface are appreciated and will be shared with our internal teams.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
No Again -No Again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ability to connect to my existing network has been very hard. The hardcopy manual was very limited. The connection to my internal provider start with sound issue for u-verse. The same connection with the old tv (Samsung) end with less sound adjustability. The volume level is less the the old device. The sound is restricted when connected on the new device. The remote control was very good for a more nimble mind person.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lemlemco,
Thank you for purchasing the Q60A TV and for sharing your connectivity experience. A network issue may be the cause. You may want to go through these steps to check your network connection:
1) Make sure that no items that can generate electromagnetic interferences are placed between the TV and the wireless/wired access point.
2) Check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on. Enter the correct password if required.
3) If the wireless connection fails, connect the TV to the access point via a LAN cable. If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point.
4) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
5) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
6) Please also be sure you have the latest firmware update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update.
For further assistance or service, please contact us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Great picture, HORRIBLE sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in the sound quality! Upgraded to this model thinking with such picture quality figured it was well worth the extra money, boy was i wrong! Will be returning this and going back to the 7-series for almost 300$ less and much much better sound quality! Step up ur game Samsung!
No, I would not recommend this to a friendBrand response from Samsung
Posted .aBIGbestbuySpender,
Thank you for sharing your review of the Samsung Q60A TV. Your details regarding your sound quality are appreciated and will be shared with our internal teams.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Missing Mounting Screws
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer support could not provide the knowledge and expertise concerning missing mount screws that are no longer included in purchase with new TV. Had to return TV and get replacement, still missing mount screws. Would have save an entire trip and headache if they could state that "mounting screws are no longer provided."
I would recommend this to a friendNot a good picture
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good buy & the picture wasn't as clear as in the store. I didn't notice any difference & it wasn't worth the money spend
No, I would not recommend this to a friendBrand response from Samsung
Posted .Brklyn,
Thank you for sharing your thoughts on the picture quality of your new Q60A QLED TV. If the picture you are seeing out-of-the-box is not to your liking, there are several picture settings you may want to try adjusting.
You can select the Picture Mode that provides the best viewing experience. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to: Settings > Picture > Expert Settings > to manually fine tune your image.
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. Or text "SUPPORT" to 800-726-7864.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Weak Constitution
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horizontal lines appear in dark scenes after about 6 months of light use. Tried to RMA but they just sent me on a wild goose chase trying to get in touch with a local Best Buy to get a replacement.
No, I would not recommend this to a friendbad Experience, No TV from Best BUY.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told Nothing could be Done, I had 2 Bad TV NO Help from Anyone. I LEFT MY PURCHASE AT STORE. NOW been Charged For something I Don't Have. Did purchase same TV online & WORKS Perfectly, Made Me FEEL LIke I Damaged the TV. I WAS VERY CAREFUL. VERY Disappointed in Not TRYING to Help Me with Resolving The Problem.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
We appreciate you sharing your purchase experience with us. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions or concerns regarding the usage or setup of your TV once your issue is resolved, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist