Customer Ratings & Reviews
- Model:
- QN43Q7FAAFXZA
- SKU:
- 10187536
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
Samsung TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv for the price. Quick and easy installation
I would recommend this to a friendHappy Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will never hesitate to get another one for my bedroom .
I would recommend this to a friendBroken
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It arrived broken, the bottom of the screen was warped.
I would recommend this to a friendBrand response from Samsung
Posted .KrystyonY,
We appreciate you sharing your delivery experience and are sorry to hear that your TV arrived damaged. For issues related to shipping or delivery, we recommend reaching out to Best Buy directly so they can assist in resolving the situation.
Once your issue is resolved, if you have any questions about setup, usage, or features, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or connect with a LiveChat agent via the ‘Support’ link on our website.
~ Samsung Specialist
Best bang for the buck
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for the features available from previous models at a very nice price
I would recommend this to a friendNo complaints
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv with clear picture. Nice menu setup. Not sure its worth the price.
I would recommend this to a friendBrand response from Samsung
Posted .Kevi176,
Thanks for taking a moment to review Samsung’s Q7F TV. If you’re experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help at 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also reach our LiveChat team by selecting the ‘Support’ link on our website.
~ Samsung Specialist
Frustrating to Adjust
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is so hard to adjust to get a consistently attractive picture with various sources and inputs. Occasionally it looks great, occasionally terrible...and I've spent many hours on research and experimentation. And in general, Smart TVs are a dumb product. You're so much better off using a computer for source content.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JohnT,
We appreciate your feedback on the picture quality of Samsung’s Q7F TV. If the image doesn’t quite match your preferences, there are several adjustments you can make to better suit your viewing environment and content type.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
To explore picture mode options, navigate to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Options include:
• Standard – Ideal for general viewing
• Dynamic – Brighter and more vibrant for well-lit spaces
• Eco – Optimized for energy efficiency
• Movie – Best for viewing in low light
• Filmmaker Mode – Preserves the content creator’s intent and disables motion smoothing for supported content
You can further customize your image by going to: Settings > All Settings > Picture > Expert Settings, where you can adjust Brightness, Contrast, Color Tone, Sharpness, Contrast Enhancer and more.
If you’d like help finding the best picture settings for your preferences, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or explore additional resources on our website by clicking the ‘Support’ link.
~ Samsung Specialist
New TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great TV, universal remote works great and it's easy to add apps to the tv. there are somethings that I wish were more intuitive (how to edit home screen, how to feature most used apps etc) but overall its a good TV and not too expensive.
I would recommend this to a friendBrand response from Samsung
Posted .BURT,
Thank you for sharing your experience with your Q7F TV. Learn Menu Screen is an accessibility feature that helps users navigate on-screen menus with audio guidance. When enabled, your TV will announce the name and function of each menu item as you scroll through the settings – without making any actual changes. This is a helpful tool for users who are visually impaired or new to using Smart TV menus.
To enable this feature, go to: Settings > All Settings > General & Privacy > Accessibility > Learn Menu Screen. To exit Learn Menu Screen, press the Return key twice.
You can also find helpful guides – including the full e-Manual – on our website. Just head to Samsung.com and navigate to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your TV model to download the guides you’d like.
You’ll also find these resources built right into your TV under: Settings > Support > Tips and User Guides
If you’d like more assistance with this, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
nice tv, always liked samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice tv, but with the movies showing a small box in the middle of the tv, what's the use of having a giant tv, if the picture is still small? worthless purchase
I would recommend this to a friendBrand response from Samsung
Posted .dollmaker,
We appreciate your review of Samsung’s Q7F TV. To understand the issues you’re experiencing and assist with helpful settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Smart Television
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had to call pro tech out to get the settings setup correct. Had to wait a week before they come out. Prior to that our neighbor came over and helped us out. It shouldn't be that difficult to setup.
I would recommend this to a friendBrand response from Samsung
Posted .LOGI,
We appreciate you taking the time to review your Q7F TV. Your feedback about setup is noted and will be shared with our internal teams.
If you have any questions or need help, we’re always here. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.
~ Samsung Specialist
New Samsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On the fence about this TV. It often freezes (picture and sound) while watching a television show. Hoping the issue will resolve and not require further action on my part.
I would recommend this to a friendBrand response from Samsung
Posted .KaranT,
We appreciate your feedback regarding your Q7F TV’s performance. If you're experiencing freezing or lag in general response time, please try the following steps:
1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home > left directional key > Settings > Support > Software Update > Update Now
2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home > left directional key > Settings > Support > Device Care > Start Device Care
3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5+ seconds until the TV restarts. This helps refresh the system.
If you're still noticing performance snags after these steps, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. You can also connect with a LiveChat agent via the ‘Support’ link on our website.
~ Samsung Specialist
If I could give it 0 stars I would
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked the first day I got it then the next day no picture would show. I could hear it but couldn’t see it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Angel316,
We appreciate you sharing your concerns with us. We recommend you contact Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Customer Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Streaming Services Drop Out
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was an exchange tv and it has the same technical issues where streaming services cut out and the tv then needs to be rebooted. This is the most effort i have put into a tv. I have read many consumers are having the same issue with Samsung tv
No, I would not recommend this to a friendBrand response from Samsung
Posted .windrock,
We appreciate your feedback regarding your Q7F TV’s performance. If you're experiencing slow apps, freezing, or lag in general response time, try the following steps:
1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home > left directional key > Settings > Support > Software Update > Update Now
2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home > left directional key > Settings > Support > Device Care > Start Device Care
3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5+ seconds until the TV restarts. This helps refresh the system.
If you're still noticing performance issues after these steps, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. You can also connect with a LiveChat agent via the ‘Support’ link on our website.
~ Samsung Specialist
Damaged TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my daughters birthday and it was completely damaged. Screen broken everywhere. Buset buy told me i might get my money back. I am still waiting. Not happy with customer service at all
No, I would not recommend this to a friendBrand response from Samsung
Posted .RUSSELLF,
We appreciate you sharing your delivery experience and are sorry to hear that your TV arrived damaged. For issues related to shipping or delivery, we recommend reaching out to Best Buy directly so they can assist in resolving the situation.
Once your issue is resolved, if you have any questions about setup, usage, or features, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or connect with a LiveChat agent via the ‘Support’ link on our website.
~ Samsung Specialist
New tvs suck
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New technology from my 8 year old Samsung. Don't like it and it doesn't have a simple sleep timer
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MarkS,
We appreciate your review, and we're sorry for this misunderstanding. Your TV includes Auto Power Off, Sleep Timer, and Off Timer – each designed to reduce power use or automate shutoff. Sleep Timer and Off Timer let you schedule when the TV shuts off. Auto Power Off turns off the screen if the TV hasn’t been used for a while. To adjust these settings: Home > Settings > All Settings > General & Privacy > Power and Energy Saving.
If you have any questions or need help, we’re always here. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.
~ Samsung Specialist
Great Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung 43 inch Tv was a great buy.Easy setup great picture and great support extended Warrenty.Well worth the money.
I would recommend this to a friendGood TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV has great picture quality and sound is good. Setup is super easy and takes minutes.
I would recommend this to a friendSamsung 43” TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv has a beautiful picture. The Geek Squad installers were very good at setting it up.
I would recommend this to a friendSamsung Smart TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good picture quality, always owned a Samsung TV
I would recommend this to a friendMy TV Instillation Team
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 2 installers were Great Mr. Payham' technical Knowledge and skills were spot on. The other guy assisted him knew what he was doing Very well too .
I would recommend this to a friendHAVING TROUBLE WITH THIS TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.having trouble with it. not sure if it is the cable, spectrum or the tv.
No, I would not recommend this to a friend