Customer Ratings & Reviews
- Model:
- QN43Q7FAAFXZA
- SKU:
- 10187536
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
Streaming Services Drop Out
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was an exchange tv and it has the same technical issues where streaming services cut out and the tv then needs to be rebooted. This is the most effort i have put into a tv. I have read many consumers are having the same issue with Samsung tv
No, I would not recommend this to a friendBrand response from Samsung
Posted .windrock,
We appreciate your feedback regarding your Q7F TV’s performance. If you're experiencing slow apps, freezing, or lag in general response time, try the following steps:
1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home > left directional key > Settings > Support > Software Update > Update Now
2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home > left directional key > Settings > Support > Device Care > Start Device Care
3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5+ seconds until the TV restarts. This helps refresh the system.
If you're still noticing performance issues after these steps, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. You can also connect with a LiveChat agent via the ‘Support’ link on our website.
~ Samsung Specialist
New tvs suck
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New technology from my 8 year old Samsung. Don't like it and it doesn't have a simple sleep timer
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MarkS,
We appreciate your review, and we're sorry for this misunderstanding. Your TV includes Auto Power Off, Sleep Timer, and Off Timer – each designed to reduce power use or automate shutoff. Sleep Timer and Off Timer let you schedule when the TV shuts off. Auto Power Off turns off the screen if the TV hasn’t been used for a while. To adjust these settings: Home > Settings > All Settings > General & Privacy > Power and Energy Saving.
If you have any questions or need help, we’re always here. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.
~ Samsung Specialist
Damaged TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my daughters birthday and it was completely damaged. Screen broken everywhere. Buset buy told me i might get my money back. I am still waiting. Not happy with customer service at all
No, I would not recommend this to a friendBrand response from Samsung
Posted .RUSSELLF,
We appreciate you sharing your delivery experience and are sorry to hear that your TV arrived damaged. For issues related to shipping or delivery, we recommend reaching out to Best Buy directly so they can assist in resolving the situation.
Once your issue is resolved, if you have any questions about setup, usage, or features, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or connect with a LiveChat agent via the ‘Support’ link on our website.
~ Samsung Specialist
Great Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung 43 inch Tv was a great buy.Easy setup great picture and great support extended Warrenty.Well worth the money.
I would recommend this to a friendGood TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV has great picture quality and sound is good. Setup is super easy and takes minutes.
I would recommend this to a friendSamsung 43” TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv has a beautiful picture. The Geek Squad installers were very good at setting it up.
I would recommend this to a friendSamsung Smart TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good picture quality, always owned a Samsung TV
I would recommend this to a friendSamsung TV Installation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technicians arrived on time, were extremely efficient in installation of the TV, and were very clear re operation instructions, making sure I was able to operate the controls with confidence before they left.
I would recommend this to a friendtv purchase Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Solid tv purchase and fits perfectly in my cabinet. Wish I could make the closed caption print bigger. Love the Samsung app
I would recommend this to a friendMy TV Instillation Team
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 2 installers were Great Mr. Payham' technical Knowledge and skills were spot on. The other guy assisted him knew what he was doing Very well too .
I would recommend this to a friendTV delivery and mont
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service was great, the TV delivery was excellent to include the TV set up and mount.
I would recommend this to a friendGreat purchase. Wonderful service.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture! Very happy with the ease of set up.
I would recommend this to a friendMy tv review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set up was difficult. Happy with the TV at this time.
I would recommend this to a friendHAVING TROUBLE WITH THIS TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.having trouble with it. not sure if it is the cable, spectrum or the tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JohnE,
We appreciate your review of Samsung’s Q7F TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist