Customer Ratings & Reviews

WilliamR,

Thanks for your feedback on EyeComfort Mode. If you're looking for more ways to fine-tune the picture to your liking, you may want to explore these additional AI-based options:
• Adaptive Picture > AI Optimized: Adjusts picture settings automatically based on room lighting and content type.
• AI Customization Mode: Learns your preferences for different types of content (like sports or movies) and applies them automatically.

While the Solar Cell Remote may appear minimal, many buttons offer multiple or long-press functions to help simplify the design without sacrificing functionality. For example:
• Settings/Number/Color: Allows you to easily access your TV's Quick Settings and input channel numbers.
• Volume rocker: Push up/down to adjust volume. Press and release quickly to mute.
• Long-press Volume button: Hold for more than 1 second to open Accessibility Shortcuts.
• RETURN button: Press to go back to the previous menu or screen. While watching TV, it takes you back to the previous channel.
These functions allow for a more streamlined experience without adding extra buttons.

Learn TV Remote is a feature designed to help users become familiar with the layout and function of each button on the Samsung remote. When enabled, pressing any button (except the Power button, which will still turn off the TV) will prompt the TV to announce the button’s name and its purpose – without affecting TV operation.

This teaching mode is especially useful for users who are visually impaired or new to Samsung remotes. To enable this feature, go to: Settings > All Settings > General & Privacy > Accessibility > Learn TV Remote. To exit, simply press the Return key twice.

If you’d like more assistance with this feature, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.

~ Samsung Specialist

DonnaH,

We appreciate your review of Samsung’s Q8F TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket

~ Samsung Specialist

Hi PedroT,

Thank you for sharing your thoughts on the picture and sound quality of your Samsung Q8F TV. To help enhance both, we recommend enabling AI Mode, which uses intelligent analysis to adjust your settings in real time for a more personalized experience.

To enable or customize AI Mode: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode

Here’s a breakdown of available options:
Adaptive Picture
• AI Optimized: Automatically adjusts brightness and picture quality based on content and ambient light.
• EyeComfort: Adapts screen brightness and tone using local sunrise/sunset data and lighting in the room.
• AI Customization: Learns your preferences for different types of content (e.g., movies, sports) and applies your preferred settings.
EyeComfort Mode Settings: Manually adjust duration, start/end times, and intensity of EyeComfort Mode.
AI Customization > Detail Settings: Set specific Brightness, Contrast, Color, and Color Tone levels for each content type. (Note: Only available when AI Customization is enabled.)
Adaptive Sound Settings
• Active Voice Amplifier: Boosts dialogue when ambient noise increases.
• Adaptive Sound: Optimizes sound based on your space and the type of content.
• Adaptive Volume: Adjusts volume based on time of day and usage habits.

If you’d like additional help fine-tuning your picture or sound, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website.

~ Samsung Advisor

MaryanneP,

Thanks for taking a moment to review Samsung’s Q8F TV. If you’re experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help at 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also reach our LiveChat team by selecting the ‘Support’ link on our website.

~ Samsung Specialist

hsonsona,

We appreciate your feedback on the picture quality of Samsung’s Q8F TV. If the image doesn’t quite match your preferences, there are several adjustments you can make to better suit your viewing environment and content type.

First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now

To explore picture mode options, navigate to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Options include:
• Standard – Ideal for general viewing
• Dynamic – Brighter and more vibrant for well-lit spaces
• Eco – Optimized for energy efficiency
• Movie – Best for viewing in low light
• Filmmaker Mode – Preserves the content creator’s intent and disables motion smoothing for supported content

You can further customize your image by going to: Settings > All Settings > Picture > Expert Settings, where you can adjust Brightness, Contrast, Color Tone, Sharpness, Contrast Enhancer and more.

If you’d like help finding the best picture settings for your preferences, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or explore additional resources on our website by clicking the ‘Support’ link.

~ Samsung Specialist

MichaelP,

Please know that you're leaving a review and 3-star rating for the Q8F TV, but we’re sorry to hear of your experience with Best Buy, nonetheless. You may want to consider providing your feedback directly to the Best Buy store where the purchase was made.

If you have questions about the TV itself, Samsung is here to help. You can reach us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available by clicking the ‘Support’ link on our website.

~ Samsung Specialist

llorkcorsgurdxes,

It’s unfortunate to hear about your experience with Samsung’s Q8F TV. We’re committed to delivering quality, value, and the best possible product experience. This TV is backed by a 1-year limited manufacturer’s warranty, which includes authorized repair for eligible defects when purchased brand-new from an authorized retailer. To review full warranty terms, you can enter your model number here: https://www.samsung.com/us/support/warranty/

We’d appreciate the opportunity to assist further. Please contact Samsung Customer Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or connect with a LiveChat agent by clicking the ‘Support’ link on our website.

~ Samsung Specialist

JoyceW,

We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket

~ Samsung Specialist

Ive250,

We're sorry to hear that your experience with the Q8F TV led to a return. Your feedback matters to us and will be shared with our product team.

If you decide to explore Samsung TVs again in the future, we’re always here to support you - whether it’s setup, features, or troubleshooting. Reach us anytime at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit the ‘Support’ section of our website for LiveChat, manuals, and more.

~ Samsung Specialist

Susan,

We appreciate you sharing the issues you initially experienced with Samsung’s Q8F TV. Thank you for your patience throughout the inconvenience of arranging an exchange.

If you have any questions about your new unit or need assistance with setup or features, we’re here to help. You can reach us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket

~ Samsung Specialist