Customer Ratings & Reviews
- Model:
- QN43LS03BAFXZA
- SKU:
- 6503090
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the 43" Class The Frame QLED 4K UHD Smart Tizen TV (2022) highly for its exceptional picture quality and ease of use, praising its Art Mode and the sleek, low-profile wall mount. While some users found the remote control and software less intuitive, the overall experience is overwhelmingly positive due to the TV's aesthetic design and user-friendly features. Many appreciate the lightweight design and matte finish, which enhances the viewing and art display experience.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
The Frame
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture. Looks nice in my den. TV is flat against the wall and looks just like a picture when the tv is not in use!
I would recommend this to a friend Great tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv. Glad that I purchased this item at Best Buy. Now I am trying to get it connected to Dish.
I would recommend this to a friendTV Failing after Only 18 Months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.18 months old and now there is a black, horizontal line of dead pixels running through the middle of the screen! Do not buy.
No, I would not recommend this to a friend- Pros mentioned:Wall mount
Great TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this TV so much better than having a TV just on the wall, simple to hang
I would recommend this to a friend - Pros mentioned:Picture quality
Samsun Tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality is amazing. I love that it looks just like a frame !
I would recommend this to a friend Worst TV
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst TV ever! One connect is a joke. I can barely use my TV because the one connect box doesn't work right, which makes it a paper weight. Wish i never bought it.
No, I would not recommend this to a friendWhat the heck!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had to get a new tv due to the first Samsung frame developed a black line through it. After three weeks of purchase, the new tv began to buffer, and then the lip sync was off. Next it began to lose connection and now it won't play at all. Tried to get geek squad through the store but was told I needed to do it myself. We also had to get a sound bar as the voice quality is poor
No, I would not recommend this to a friendBrand response from Samsung
Posted .Rowan,
We appreciate you sharing your experience with The Frame TV. To ensure your TV is fully optimized, please be sure you’re running the latest firmware. You can check to see what software version your TV is using and if there is an update available by going to: Home > Menu > Settings > Support > Software Update > Update Now.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Missing wall mount
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paid full price to avoid any problems that came with open box, only to find I received an open box which was missing wall mount. Don’t undertake why the package was opened ‘for inspection’ when it is Comin directly from Samsung. Will never shop Best Buy again, what a scam.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Ryan,
We appreciate your feedback regarding parts missing from your Frame TV. If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
The remote control.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote control is diferent a little complicated.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MariaA,
We appreciate you sharing your experience. To assist you in the learning the various features, functions, and settings of the remote, you can download the Solar Cell Remote Guide directly from Samsung’s website under ‘Support’ (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can select The Frame TV under Lifestyle TVs > B Model Lineup to download the guides you would like.
The Remote Guide is also embedded into the TV itself under Menu > Settings > Support.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Just didn’t like having to sign in to Samsung Cont
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just too sophisticated for me didn’t operate the way. I thought it would had to return it to the store.
No, I would not recommend this to a friendJust Buy It
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These TVs are great! This is our 3rd. Just buy one
I would recommend this to a friendTV defective, worse online customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was constantly making pulsing noises and should have been replaced but customer service was so bad I just returned it instead and will buy again from Samsung or on Amazon.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jangbox,
It's unfortunate to hear of your experience with The Frame TV. Please know this TV utilizes high-speed switching circuits and high levels of electrical current. Depending on the brightness level, the TV may seem slightly noisier than usual. Please know the TV has undergone performance and reliability procedures and requirements, and some noise coming from the TV is normal and does not indicate a defect.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Box Previously Opened and Missing Parts
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Box Was previously opened and was missing the mounting brackets.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BTINDY,
We appreciate your feedback regarding parts missing from your Frame TV. If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
- Pros mentioned:Art mode, Picture quality
Nice TV hardware with lousy software
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased a 43" Frame TV from Bestbuy. The TV itself, picture quality and TV function is good. I bought this for the Art Mode to show pictures. In general the pictures look very good. The issue is the software and options to load pictures and display them. The Smartthings app does not work properly with iPhone to load pictures to the TV. This is a basic function I assumed to have and it seems lame this is not supported in a $900 TV. The slideshow app seems weak in terms of timings and options to show pictures from a USB drive. I would like more options. It's not clear from the doc if when I 'send' a photo to the TV if the photo is going to the Cloud or to the TV itself. The app support in general is confusing, poor, and does not work. The motion sensor on/off function does not work. The mount that comes with the TV is poor and I ended up buying a better mount instead. It's a shame, if they would clean up some of these issues I would give it a much higher score.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi EdwardW,
I'm very sorry to hear of the issues you're experiencing with The Frame TV. Please give us the opportunity to look into this for you so we can provide additional settings adjustments or troubleshooting assistance.
You can reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
We hope to hear from you!
~ Samsung Specialist
- Pros mentioned:Picture quality
Good alternative to the eye sore of a tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the picture is great and there is a a good selection on the art store. I much prefer having this over my fireplace than a regular tv. However, the app can be finicky at times and the actual snap on frame part could look more realistic and high quality. I do think it is worth it for those who care about not having the tv at a focal point in their home.
I would recommend this to a friend Pretty good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall happy with the purchase. We got the 42” which is just a little too small, if you can go up in size I would. The image quality isn’t as impressive as other leading TV’s but the glare free, matte finish is as good as advertised. It does look better than your average black hole tv on the wall too.
I would recommend this to a friend- Pros mentioned:Art mode, Ease of use
Love it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what we wanted. Very easy to set up. The art work looks good when displayed
I would recommend this to a friend - Pros mentioned:Ease of use
Work of art
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It really looks like a work of art. The colors and resolution is outstanding. Very easy to set up a use. Ability to use either free images, downloaded images, or subscription allow the user to customize.
I would recommend this to a friend - Pros mentioned:Picture quality
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There are so many smarter features, and the frame picture is great when you're not watching a show.
I would recommend this to a friend Frame TV's
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best TV and home decor solution. I have 3 now and we enjoy them everyday
I would recommend this to a friend