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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 142 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the 43" Class The Frame Series LED 4K UHD Smart Tizen TV for its exceptional picture quality and stunning design. Many users are impressed with how it can be mounted on the wall like a picture, enhancing the aesthetics of their living space. The easy setup process and the inclusion of a no-gap wall mount, one connect box, and cable are also highly appreciated. While some customers find the price to be a con, many believe that the TV's features and overall quality justify its cost.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 142 reviews
  • Pros mentioned:
    Picture quality, Wall mount

    Rated 5 out of 5 stars

    This TV is well worth the money!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This may be a long review, but if you are interested in possibly buying this TV, it will be worth reading. I did so much research on which TV to buy. I had a maximum of 43” limit for it to fit where I wanted it in my bedroom. I compared to other brands and this out ranked them all. The downside is it is pretty expensive. $1000 for a 43” compared to other brands which are around $300. Pros- 1. Art mode of course! It really does look like a painting on the wall. (It is hard to tell from the picture I posted, but in person it looks like an authentic painting) 2. The picture is crystal clear! It is a QLED and you can definitely notice the difference from other TVs. 3. There are TONS of different apps available, including samsung plus TV. My favorite app is Itunes... which I have been using all day! 4.The One Connect Box... everything plus into this box instead of bulk behind the TV. Very convenient if you like to hide wires. 5. It comes with the wall mount, you dont have to purchase it separately. 6.You can personalize it by adding different frames, which snap on magnetically. 7. Samsung One Remote... it can be programmed to just about any device... so, you can use the same remote to control your cable, firestick, roku, blu ray, sound bar, etc... super convenient! 8. Alexa/Google Assistant Cons- 1. The price... but considering what you are getting, it is totally worth every dollar!

    I would recommend this to a friend
  • Pros mentioned:
    Tv quality, Wall mount

    Rated 5 out of 5 stars

    Great tv/picture frame

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this tv. We bought the beige frame and it looks excellent. My mother-in-law thought at first that it was a painting. The resolution and contrast are excellent (even in brightly lit rooms) and we enjoy many of the smart tv functions. Some things we didn't realize when we bought it were: (1) it comes with a wall mount (you don't need to buy one separately) and (2) the transparent cable connects to a separate black box with hdmi ports and the power cable connection so you should plan on having a place for it.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Picture quality

    Rated 5 out of 5 stars

    Incredible TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love the TV. And the guy that installs it was amazing he even hit the clear wire to the box in the wall. Love that it looks like a picture frame.

    I would recommend this to a friend
  • Pros mentioned:
    Tv quality

    Rated 5 out of 5 stars

    Great TV!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV in my opinion. I have only owned very few TV's in my day since they have all been tube TV's and last for many years but this one is by far the best! Only 1 problem is that, when on, there is a menu pop-up screen that comes up asking my permission to connect this TV to a device? I'm not sure what it is about but I didn't purchase the extended warranty so I'll have to contact Samsung I guess. I suggest buying the warranty from Best Buy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice tv for the price

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price this tv is perfect. If you are looking for top of the line tv's this is not it but im very happy for this being a spare tv

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    The Samsung Frame 43" is good for a budget setup

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Frame 43" is perfect for a budget setup. As you can see from the picture, my setup was made a tiny bit better by this super duper 4k TV. I know it's not that impressive so please don't make fun of my budget setup.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love this TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this TV. Picture is excellent! Sound is good and sound bar is not necessary. Love the art store And having a nice picture on my TV when not in use. Very happy with this purchase and considering another larger frame TV for my family room.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Art/TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV does exactly what you want. There are also some good third party vendors that sell much better looking frames for around $300.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Beautiful tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks absolutely beautiful on the wall. definitely doesn’t have the same feel as a tv in the room. Love that there are no cords and no extra bulk.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and awesome volume. You do not need the sound bar. We bought a non Samsung easel for our tv and love it. The art is beautiful. Best TV we ever owned!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Frame tv for family hub

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good tv great picture quality however wasnt aware that the power supply is a separate huge box overall it’s a good tv and extremely smart

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    43” frame tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my frame tv , good colors and sound, I purchased to use more as artwork but my husband hasnt stopped watching movies since we set it up

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Dish duty

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded over an old Sony 700 series 43” ,great picture , currently running it with Roku xfinity app .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Space Saving Design

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Interface is easy to use. SAMSUNG TV PLUS was an unexpected surprise. The installation diagrams are very strange and ask for anchor holes that are slightly too big. Would suggest watching a YouTube video installation if having problems.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wires can be run in the wall without major hassle

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wires can be run in the wall without major hassle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect addition to the home!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am only beginning to figure out all the awesome features of this TV! I love the ability to customize it from the background, to the apps, to the color of the frame!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy having the ability to show art on the screen.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not all units work as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great idea to display art when the TV is off, but The Frame has a defect in some units which causes it to display the art incorrectly. Samsung has been unable to repair the defect in my TVs and refuses to replace all of the ones with the defect even though the defect occurred and was reported while in warranty. The photos show the art incorrectly displayed by the TV in blue-green and the art the way it should be displayed in purple and white.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      TVWatcher:

      Thank you for purchasing the Samsung Frame TV and for sharing your experience with us. I apologize for the unfortunate experience you had in trying to resolve your TV issues and understand your frustration and disappointment.

      Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.

      Please reach out to Samsung Customer Support with your service ticket number, so we can assist you with warranty service.

      1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week

      Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
      2) Product Support
      3) Manuals and Downloads
      4) Warranty Info
      5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
      6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more
      7) …and more product, repair, order, and care options

      ~ Samsung Solutions Samsung

  • Rated 1 out of 5 stars

    Box does not say power source is sold separate

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product but it does not vine with a power cord in something called accessory bag or hdmi cord. I had to make two trips to Best Buy to try to explain to them that is no power source or cord. The side of the box makes reference to no hdmi cord but when you buy this the website or sales associate should tell you it bones without an hdmi cord and power source. Product looks good otherwise. Have had to run back and forth with contractor installing this in new house.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Looks great - on or off! Couple of minor quirks.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV, VERY easy to install because of reasonably good instructions and many YouTube videos, and it looks fantastic on the wall (with or without art)! Sound is excellent, and the "Voice Amplify" feature is better than expected. There are only two things I have noted so far, after installing this one and one for a friend. 1) On both TV's, I had to re-pair the remote because the number and microphone buttons didn't work. There was nothing on the web I could find about that, but on mine a quick call to Samsung Support solved the issue. Re-pairing instructions are in the on-TV manual. 2) Like many have said, the process for obtaining the 3-month of free artwork is very confusing. I'm still not sure I got more than one month free, but we will know in about a week. I was going to add a 3rd item, and that is the price. And I even bought an open-box item for a little below MSRP. But quite frankly, because of the picture and the way this TV looks and works on the wall, I now believe it is quite a good value. And Best Buy delivered it on-time and in excellent condition. I could not tell it was ever opened.

    I would recommend this to a friend
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