Customer Ratings & Reviews
- Model:
- UN43TU690TFXZA
- SKU:
- 11915384
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
to a friend
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv nice picture sound is loud and clear!!!!!
I would recommend this to a friendBuy a 50” TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so good in my view. A little too small for me. Plus audio and visual is not that good.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SaurabhLamsal,
We are sorry to hear that you are not satisfied with the sound and image quality of the TU690T TV. Please know we are here to help and have a few Settings adjustments that may improve your experience.
First, let’s ensure you are running the latest Firmware. Go to Settings> Support> Software Update.
Next, there are several picture and sound settings that you can adjust to best fit what you are watching. Go to Home > Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
You can also go to Settings > Picture > Expert Settings > to manually fine-tune your image.
For sound adjustments, go to Settings> Sound. You can fine-tune the sound by going to Settings> Sound> Expert Settings.
If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Closed caption feature locked on.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv was great until it wasn’t. Suddenly I can’t get the closed caption feature off. I’ve tried everything. Both ways to turn off. It says it’s turned off but the captions are still there for every station. tried to factory reset. Unplug for 10 minutes. Nothing works.
No, I would not recommend this to a friendSlow to respond
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Samsung products, usually. It's not often that I get Samsung product that does not work well. Well, here I am, with this dud of a tv. It takes forever for the t.v. to recognize the button presses on my remote. I have also needed to reset my t.v. a number of times, and when I do, I have to reset it again, because it stops recognizing the sound bar. This t.v. aggravates me to no end.
No, I would not recommend this to a friendGood bargain
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv for the price. Minor hiccup with the delivery, but overall great picture quality.
I would recommend this to a friendSamsung tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Great quality tv. Perfect for a little apartment the sound is decent as well
I would recommend this to a friendGreat TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Powerful apps powered by tisen. Fully capable of everything I needed it for and that was to be used in our guest bedroom and internet ready so we could get rid of our cable box and just use the app. Hung on the wall to open up the room and got rid of some bulky furniture.
I would recommend this to a friendPerformance Great. Set up not so much.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Performance-wise this TV is pretty good. Especially for the price that I paid. It is used in my bedroom, so I use it infrequently. My disappointment was in the initial set-up. Set up was not totally intuitive and there are no printed instructions. Instructions are digitally incorporated somewhere within the TV. Thank God for YouTube. Found alot out there that was helpful.
I would recommend this to a friendGreat picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is clear and definitely a great buy! It wont go wrong with this one..
I would recommend this to a friendCheap LED
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s watchable, but don’t expect much at its price point. Hopefully, it lasts a few years.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Jimbo22,
Thanks for taking a moment to review Samsung’s TU690T TV. If you’re experiencing specific issues which caused you to give this a 3-star rating, please know that Samsung Customer Support is here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Good TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It seems like an excellent television…not totally easy to figure out use
I would recommend this to a friendHappy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Appreciated constant communication regarding the fact the item would be delayed in delivery. Then was notified of delivery just 48 hours later. The sale price was great too.! Was a gift.
I would recommend this to a friendSamsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great so far and also was easy to set up pretty much did it its self
I would recommend this to a friendBedroom tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for our bedroom. Is a great tv so far for the price.
I would recommend this to a friendNot a good one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first bust of a Samsung. Have been a big fan of Samsung but this one a dud. Switched multiple hdmi(3), a new cable box and still says source cannot be found. Called customer service twice. Will taking it back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Appleowner,
I'm sorry that you are experiencing issues connecting external devices on your new TU690T TV. Please know we are here to help.
Please go to the Connection Guide for details Source > Connection Guide.
Make sure that your external device is connected securely and turned on. Move to Sources to switch to other input sources: Source > Sources.
Using HDMI Troubleshooting, you can check the connection to HDMI cable and external devices (takes approx. 2 minutes). Source > Connection Guide > Video Device > HDMI Troubleshooting.
Also, please check the broadcast signals or the network that is connected to your external device.
For further assistance, please know we’re here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
TV Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup. Good picture and sound. Documentiaton needs work.
I would recommend this to a friendNice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv. good size for the price. Has alot for a smart tv
I would recommend this to a friendTv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Realiable tv…….. Great price for Black Friday:……..
I would recommend this to a friendNice Samsung to replace my dead 9 yr old one.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice TV. But disappointed to find no smart TV’s will interface with my DVD/Video. But I am trying to resolve that and hoping Geek squad will assist me.
I would recommend this to a friendBrand response from Samsung
Posted .Hi MyTV,
Thanks for your purchase and feedback on the TU690T TV not being able to connect to your DVD player. Depending on the exact issue, it's possible you simply need an RCA/Composite to HDMI converter like this one: https://www.bestbuy.com/site/insignia-rca-to-hdmi-converter-black/6134312.p?skuId=6134312
If there are other compatibility issues, or if you need help at all, please know we are here for you. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
New TV for spare room
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The online ordering and product availability was very good. The in-store pickup was not very good and should be improved. Too many employees standing around with their hands in their pockets, looking into space!
I would recommend this to a friend