Customer Ratings & Reviews
- Model:
- UN43TU690TFXZA
- SKU:
- 11915384
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
to a friend
TV at Child Care Facility
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV's doesn't pickup wifi as well as other TVs and devices on my network.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JDV1,
Thank you for sharing your experience with Internet connectivity. If you’re experiencing issues with the Wi-Fi connection, we suggest you try the following:
1. Use 5Ghz Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
You can enable automatic updates for convenience.
Go to Settings > Support > Software Update, then select Auto Update.
I hope these tips help resolve your concerns. If you need more help, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
poor built
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.tv remote is total crapola. the buttons are tiny and if you have big fingers it is super hard to operate without hitting other things
No, I would not recommend this to a friendBrand response from Samsung
Posted .LillianK,
Thank you for taking the time to provide feedback on your TU690T TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Samsung Crystal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would rather single stand than 4 little posts. Didn't know this as the models on display each had a single stand. Easy set up.
I would recommend this to a friendGreat
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love samsung. May be biest but i never have issues. Been buying samsung for 20 years now. Make sure to register all your products. They care about customer loyalty.
I would recommend this to a friendGreat Product for the money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont need to look far for a good deal here. If you dont need massive gaming processing, then this is the best tv for the money. No problems and dont expect any.
I would recommend this to a friendI'd buy it again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel it has good picture clarity. Priced affordably. Easy setup and hook up. Make sure your surface top you are placing it on is almost as wide as the TV.
I would recommend this to a friendBest Buy Rocks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got treated like royality and the sales guy was very knowledgable. It is always a pleasure to shop with you guys. Love my new tv . Pardon my spelling
I would recommend this to a friendA Great Budget TV!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv and It was my first personal tv that I have in my room. I LOVE this tv and have adored the 4k display on all of my favorite movies.
I would recommend this to a friendBought as a Gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure how to review this Samsung 43", since it was a Christmas gift for someone. I own Samsung TVs and have been very happy with the purchases.
I would recommend this to a friendStrange backlight blinking.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never usually had issues with Samsung. One day the back light started going in and off. The tv was unresponsive to the remote s well. I tried unplugging it and plugging it back in after 10 seconds but still, nothing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ChristopherC,
I'm very sorry that your TU690T TV has stopped working. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please give us a call so we can schedule a warranty service appointment. Contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
The one i got was not consistently operational
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only reason its two atars is because i believe i got unlucky and got a tv with a faulty piece of hardware. Tv clicks, sound stutters and it turns off and back on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RyanR,
I'm sorry to hear you are experiencing issues with your TU690T TV. I have a few troubleshooting steps I recommend which may resolve these issues.
1) Check the power cable for damage and proper connection.
2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it), or damaged, this is likely the cause of the issue. Replace the cable.
3) Unplug the TV from the wall outlet for 30 seconds, then plug it back in.
4) If the power cycling allows enough time between powering on and off, try updating the TV to the latest firmware. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes, depending on network speed, so if the TV is not turning off too frequently, try updating the software.
If the issue persists after these steps, then the TV will likely need service. Please contact us so that we can better investigate your issue and assist you with a solution or replacement. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Horrible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. TV lasted all of two months. Purchased in November and now the screen is black and it will not turn on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MercedeH,
I'm sorry that you are having issues with your TU690T TV. Please know we are here to help.
If you've switched on your TV and the sound comes through fine, but you do not see any picture, there are three potential issues.
1) A connection issue; is the most common problem with a bad connection, faulty cables, or improper installation.
2) An issue with the device connected to the TV. There may be a video output setting on the device that you must set properly before it outputs to the TV.
3) There is something wrong with the TV, requiring a technician to assess the TV and find a solution.
Please give us the opportunity to assist you by contacting Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Excellent picture quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome TV…gaming mode is automatically activated when my playstation is turned on. Graphics are great for the price its a steal
I would recommend this to a friendGreat TV Good Value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My father is really enjoying this TV in his bedroom when he wants to watch something different than the rest of us.
I would recommend this to a friendWorth it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Tv bought this as a gift to someone. Beautiful design, crystal clear resolution! Definitely recommend.
I would recommend this to a friendSamsung 43" 4K
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it Awesome 4K TV with lots of nice features! Wish I wouldn't have waited so long to replace my bedroom TV.
I would recommend this to a friendOS is super slow + ads on the interface
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's so slow. I haven't seen one person complain on this but this samsung OS software is super slow + is bloated with irrelevant apps you cannot delete. Also your home tab is filled with paid apps. It's beyond stressful waiting for the TV to buffer navigating through apps because of how bad the OS is. Why would you pay for a 4k TV with ads and bloatware on it?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JoChev
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TU690T TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Its Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its great, Bought this for a discount and everything works and I like it I also like the speakers, would recommend better sound system.
I would recommend this to a friendTv sucks: don’t buy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv randomly turns on by itself, sometimes will turn on by itself, and even when connected to WiFi the tv will randomly stop working
No, I would not recommend this to a friendAwesome!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good tv and an awesome price with a delivery on time what more do you want...satisfied customer here!!
I would recommend this to a friend