Customer Ratings & Reviews
- Model:
- UN43TU690TFXZA
- SKU:
- 11915384
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
to a friend
A Merry Widow
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This smart tv has a great picture head on but if you’re sitting to the side it looks washed out. Also I’ve been unable to stream PBS.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Happy,
Thanks for your purchase and for letting us know you are enjoying your new TU690T TV. Please know that you can adjust a few picture settings, which may improve your experience.
To adjust your Picture Settings, go to Home > Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > Picture > Expert Settings > to manually fine-tune your image.
If all of your local channels are not showing up, I recommend rescanning your local channels. To do so, go to Home, Source, and then select TV.
Next, go to Settings> Broadcasting> Auto Program> Start.
I hope these tips help you enjoy your new product.
You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Good value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for the money. Great TV for the kids! Not much more than some older and nom 4k tvs
I would recommend this to a friendPicture freezes and makes loud sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased in Mid-January 2023. 20 days later, the TV picture would freeze and make a very irritating sound after about 1 to 2 hours of operation. About 15 to 20 seconds of the loud sound, the TV would restart to the home screen. Of course Best Buy has a 14 day window to return. Missed it by 5 days. Very disappointing being out $280.00. It is basically worthless.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Disappointed,
Thank you for your review of the TU690T TV. Please know we back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defects, if purchased brand-new directly from an authorized seller.
Please give us a chance to make this right by calling us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
NO streaming!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only after i bought this tv and set it up with all the streaming apps (which have icons on the tv) did i find out that this tv will not accept 3rd party app streaming. All I get is the buffering circle going around and around. It is a worthless tv if you stream.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Blondie,
Thank you for your purchase and feedback on the TU690T TV. Please know that your TV has a built-in app store with hundreds of apps available for download, which we frequently update with new apps. To search and download these apps, go to Home> Apps> Then search the app store.
I also recommend enabling auto updates on the Firmware, so you do not miss any new software updates. Go to Home> Settings> Support> Software Update> Auto Update> Enable.
I hope this tip helps improve your enjoyment. For more help, please call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Mr. David Sealy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just saying it was a good thing that your service technicians deserve a 10 rating.
I would recommend this to a friendIt's a samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's hard to beat a samsung tv, screen clarity is wonderful and the o.s is smooth.
I would recommend this to a friendMrs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Found what I wanted and had immediate help buying the TV and placing it in my car.
I would recommend this to a friendGreat TV for a great price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the Samsung Products. I've installed the TV for outside and did a great job.
I would recommend this to a friendBEWARE SERIOUS VOLUME PROBLEMS
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The television always had a volume issue regarding having to raise the volume bar to receive normal sound but now experiencing no sound then it comes back. This happens daily.
No, I would not recommend this to a friendSamsung TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While Samsung is a great product, I found the picture it was not as clear as my old TV. So I went back and bought an LG and returned the Samsung.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Corr,
I’m sorry to hear the picture quality of Samsung’s TU690T TV did not meet your expectations. Your feedback is appreciated and will be shared with our internal teams. Please know we are always here to help, and we could have assisted in providing settings adjustments to resolve any issues you were experiencing.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week.
LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
Just plug it in and it works!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is easy to find the channels I want...it is user friendly.
I would recommend this to a friendBrand response from Samsung
Posted .Hi ClaireBear,
Thanks for reviewing Samsung’s TU690T TV. If you’re experiencing specific issues which prevented this TV from receiving a higher star rating, please know Samsung Customer Support is here to help.
You can contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Very Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing is I wish it had another HDMI Port. Everything else is nice.
I would recommend this to a friend43" Flat Screen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung makes great products. Bestbuy is my go to place for electronics.
I would recommend this to a friendSamsung is premium quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best TVs I have had! I have had no problems with it so far!!
I would recommend this to a friendSon Christmas gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.He was shocked to get a tv. He loves it and it works great with his ps5
I would recommend this to a friendTV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price, good quality, good customer service Sales was knowledgeable
I would recommend this to a friendGood TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love the TV we got and we actually got a good deal too
I would recommend this to a friendtv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thank you very good item excelent conditions Thank you bestbuy
I would recommend this to a friendnice TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a nice TV, we are a senior couple and like it very much.
I would recommend this to a friendAwesome Television
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great television, great colors excellent kitchen television.
I would recommend this to a friend