Customer Ratings & Reviews

Hi snowflake,

Thank you for sharing your experience with Best Buy. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info

~ Samsung Advisor

Hi GaryK,

Thank you for your feedback. Please know you can connect your Comcast remote to the TV or use the included Samsung remote for both the TV and your cable box.

To connect your Samsung remote to your cable box, please follow the instructions below:

First, connect an external device (such as a Blu-ray player) to an open HDMI port on your TV, and then turn on the external device. Your TV will automatically recognize the device when connected through HDMI, and will switch the source.

If it doesn't automatically detect it, then keep following the steps to set up the universal remote.

1. Press the Home button on your TV remote to access the Home Screen. Using the directional pad on the remote, navigate to Source. When the selector is placed over Source, the Source menu will appear.

2. Press UP on the directional pad to access Universal Remote, and then select Universal Remote on the Source screen.

3. Next, select Start and make sure the device you want to connect is turned on. Select the device you are trying to setup: Cable/Satellite box. Follow the on-screen instructions to complete the setup and register the device. The instructions will vary, depending on the device type selected.

4. Your TV and the remote will memorize the external device and its connection port (HDMI 1, HDMI 2, etc.) to make controlling everything even easier.

Occasionally, the device may not respond after it's registered. To make sure the connection is made, you will need to re-register the device.

If you need additional support, Samsung is here to help. Please call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website.

~ Samsung Advisor

Hi butch,

Thank you for sharing your experience with us. We hope you’ll consider Samsung again in the future. If you do, we’re always here to help with setup and support. Reach us at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit our website to chat live and access manuals or software.

~Samsung Advisor

Hi Gift,

Please know the U8000F TV does have a Sleep Timer available in the Menu Settings. To adjust these settings: Home > Settings > All Settings > General & Privacy > Power and Energy Saving.

I hope this tip is helpful. If you have any questions, please call us at 1-800-SAMSUNG between 8AM - 12AM EST, seven days a week. You can also access LiveChat, manuals, software, and warranty info by clicking the ‘Support’ link on our website.

~ Samsung Advisor



~ Samsung Advisor

Hi Stack,

Thank you for choosing Samsung. The U8000F mounting holes are located on the back of your TV and should work with a universal wall mount. For help mounting your TV, please know we have created step-by-step guides with videos just for you! https://www.samsung.com/us/support/answer/ANS00038091/

If you need more help, please do not hesitate to reach out to us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info

~ Samsung Advisor

Hi user889703,

I'm very sorry to hear that you're experiencing issues with your U8000F TV. If you're experiencing sound dropouts, the steps below are designed to help you troubleshoot across different connection types.

HDMI ARC / eARC Connection
1. Use a certified High-Speed HDMI cable with Ethernet and ensure it's firmly connected to the HDMI eARC ports on both the TV and soundbar/receiver.
2. Enable ARC/eARC settings on your TV:
o Settings > All Settings > Sound > Expert Settings > HDMI eARC Mode = Auto
o Settings > All Settings > General & Privacy > External Device Manager > Anynet+ (HDMI-CEC) = On
3. Adjust Digital Output Audio Format:
o Settings > All Settings > Sound > Expert Settings > Digital Output Audio Format
o Set this to Auto unless you're using a device that specifically requires Pass-Through.
4. Cold boot your TV by holding the power button on your remote for 5+ seconds.

Bluetooth Connection
1. Bluetooth connections can be sensitive to distance and interference. Keep the Bluetooth device close to the TV, and remove nearby sources of interference (e.g., wireless routers or other Bluetooth devices).
2. For improved stability, use a 5GHz Wi-Fi network if available.
3. If issues persist, we recommend switching to a wired connection (HDMI ARC or Optical) for a more reliable audio experience.

Wi-Fi / Wireless Speaker Connections
1. Make sure both your TV and audio device are on the same network band (5GHz is ideal for stability).
2. If you're using Samsung’s Wireless Audio features (e.g., Wi-Fi Speaker Surround Setup), ensure your speaker system is properly added in: Settings > All Settings > Sound > Sound Output > Wi-Fi Speaker Surround Setup
3. If signal issues continue, disconnect and reconnect the speaker from the network and re-add it to the TV.

Also Try:
• Update your TV's firmware: Settings > Support > Software Update > Update Now
• Run a Sound Test to verify internal sound functions: Settings > Support > Device Care > Self Diagnosis > Sound Test

If you’ve tried the steps above and are still experiencing issues, we’re here to help. You can call Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking the ‘Support’ link at Samsung.com.

~ Samsung Advisor

Hi Nikki,

Thank you for your feedback. If your TV is having trouble maintaining a wireless connection, please try the following:

1. Distance matters – Keep your TV within 50 feet of your router. Avoid placing the router behind walls, furniture, or electronic devices.
2. Minimize interference – Turn off nearby wireless devices that may disrupt the signal.
3. Power cycle both devices – Unplug the TV and router for 30 seconds, then plug them back in.
4. Run diagnostics:
-Settings > Support > Device Care > Self Diagnosis > Smart Hub Connection Test
-Settings > Support > Device Care > Self Diagnosis > Wi-Fi
5. Update firmware: Settings > Support > Software Update > Update Now
6. Factory reset (if needed): Settings > All Settings > General & Privacy > Reset > Factory Data Reset

If your TV is announcing everything you do, the Voice Guide feature is likely turned on. This is an accessibility function designed to assist users who are visually impaired, and it may have been activated accidentally by holding down the Volume button on your remote.

To turn off Voice Guide, go to: Home > left directional key > Settings > All Settings > General & Privacy > Accessibility > Voice Guide Settings > Voice Guide = OFF

If you need additional support, Samsung is here to help. Please call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website.

~Samsung Advisor

Gary,

It appears your 1-star review for the Samsung U8000F TV is based on your experience with Best Buy, and we’re sorry to hear that. We recommend contacting the store directly to share your feedback.

If you need help with the TV itself, Samsung Support is available at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or via LiveChat under the ‘Support’ section of our website.

~ Samsung Specialist

Hi MynameisRuth,

Thank you for purchasing Samsung’s U8000F TV and for sharing your feedback regarding low volume. To start, we recommend making sure your TV is running the latest firmware, as updates can include improvements to sound performance: Home > left directional key > Settings > Support > Software Update

If volume levels still seem too low, you can improve sound performance by adjusting a few key settings:

Sound Mode: Navigate to: Settings > All Settings > Sound > Sound Mode

Auto Volume: This feature helps maintain consistent volume levels across content and input sources. Turn it on under: Settings > All Settings > Sound > Expert Settings > Auto Volume = On

You can also explore Expert Settings to fine-tune sound output with adjustments for Balance, Equalizer, and more.

If you’re considering enhancing your setup, Samsung’s Q- and S-Series Soundbars (like the HW-Q600F) feature Q-Symphony, which syncs your TV and soundbar speakers for a fuller, more immersive sound experience.

For personalized support with these settings or selecting a soundbar to complement your setup, contact Samsung Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week) or use LiveChat via the ‘Support’ link on our website.

~ Samsung Advisor

Hi TyroneC,

Thank you for your feedback on the Samsung U8000F TV. If the picture appears unclear, dull, or lacks definition, there are several settings you can adjust to improve clarity and overall image quality. Go to: Settings > All Settings > Picture > Expert Settings, and review these key settings:

Picture Clarity Settings: While originally intended for motion handling, these can also impact overall clarity
• Off: Disables motion enhancements
• Auto: Automatically adjusts based on content
• Custom: Lets you fine-tune:
o Judder Reduction – Helps smooth out uneven motion
o LED Clear Motion – Boosts sharpness in fast-moving content
o Noise Reduction – Reduces distortion and enhances detail in lower-resolution sources

Core Picture Settings
• Brightness – Controls overall screen brightness
• Contrast – Enhances the difference between bright and dark areas
• Sharpness – Adjusts edge definition; closer to 20 increases detail
• Color – Enhances depth and intensity of colors

And don’t forget to check for the latest firmware, which may improve performance: Settings > Support > Software Update > Update Now

These adjustments can make a noticeable difference in overall clarity. If you need further help tailoring the settings to your preferences or environment, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website.

~ Samsung Advisor

Hi JamesT,

Thanks for your review. If you're seeing intermittent black screens, it's often related to HDMI cable connection or an issue with an external device. We'd appreciate the opportunity to walk you through a few checks and help get things working as expected.

Please call Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat with an agent as well as product manuals, software, and warranty info can also be found under the ‘Support’ link on our website.

~Samsung Advisor

PaulH,

We appreciate you taking the time to let us know about your experience with your U8000F TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or visit our website for LiveChat.

~ Samsung Specialist

Hi MelWill
,
Thank you for sharing your review. Your TV Works With Alexa, meaning you’ll need to connect a standalone Alexa device, such as an Echo speaker, to control compatible smart home devices and some experiences on your TV. Here are the steps:

1. Download both the Amazon Alexa and Samsung SmartThings apps, if you don't already have them. Both are available for iOS or Android devices.
2. Make sure your Alexa device and TV are both connected to the same Wi-Fi network.
3. Your TV must be enabled within the SmartThings app. If not, make sure you are signed in with your Samsung account on the TV: Settings > All Settings > Samsung Account
4. Log in to the SmartThings app with the same Samsung account. Tap Devices, and if your TV isn’t already shown, tap + to add it to the app.
5. In the Alexa app, enable the SmartThings skill and sign into your Samsung account. This will automatically connect your Samsung TV to Alexa and let you use voice commands to control your television.

If you need more help, we’re here. Give us a call at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week). You can also connect with a LiveChat agent through the Support link on our website.

~ Samsung Advisor

Ornairon,

Thank you for sharing your thoughts on the available inputs for the U8000F. If an Optical port is a crucial part of your setup needs, you’ll find that connection starting with our Q8F Series and above.

For future purchases, we recommend double-checking the product specs on Best Buy’s site to ensure the model you choose has the ports you need. You’ll find the full list under the “Specifications” tab (just beneath the Highlights section): https://www.bestbuy.com/site/samsung-43-class-q7f-series-qled-4k-uhd-samsungvision-ai-smart-tizen-tv-2025/6619443.p?skuId=6619443

Should you ever need assistance with your TV, Samsung is here for you. Reach out by calling 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also chat with us online by visiting the ‘Support’ section of our website.

~ Samsung Specialist

Hi fmga,

Thank you for sharing your experience with us. We are sorry to hear that your order was cancelled. We hope you’ll consider Samsung again in the future. If you do, we’re always here to help with setup and support. Reach us at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit our website to chat live and access manuals or software.

~Samsung Advisor

Hi DavidS,

Thank you for your feedback. We recommend reaching out directly to Best Buy.

If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info

~ Samsung Advisor