Customer Ratings & Reviews
- Model:
- UN43U8000FFXZA
- SKU:
- 6619439
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers love the 43” Class U8000F Series Crystal UHD 4K Smart Tizen TV (2025)'s excellent picture quality and easy setup. Many are pleased with the size and impressed with its lightweight design, and some find it performs well for gaming. However, some customers expressed concerns about the remote control and connectivity options.
This summary was generated by AI based on customer reviews.
Unhappy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No sleep timer. I should have asked before I purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Gift,
Please know the U8000F TV does have a Sleep Timer available in the Menu Settings. To adjust these settings: Home > Settings > All Settings > General & Privacy > Power and Energy Saving.
I hope this tip is helpful. If you have any questions, please call us at 1-800-SAMSUNG between 8AM - 12AM EST, seven days a week. You can also access LiveChat, manuals, software, and warranty info by clicking the ‘Support’ link on our website.
~ Samsung Advisor
~ Samsung Advisor
Samsung U8000 series
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV froze right in the middle of something important. had to return
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi butch,
Thank you for sharing your experience with us. We hope you’ll consider Samsung again in the future. If you do, we’re always here to help with setup and support. Reach us at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit our website to chat live and access manuals or software.
~Samsung Advisor
tv soso
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv take a few seconds to actually turn on once you press the on button. The picture quality sometimes does not look to clear to me. My old tv was much better. The sound is to low.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Letty,
Thank you for your feedback on the Samsung U8000F TV. If the picture appears unclear, dull, or lacks definition, there are several settings you can adjust to improve clarity and overall image quality. Go to: Settings > All Settings > Picture > Expert Settings, and review these key settings:
Picture Clarity Settings: While originally intended for motion handling, these can also impact overall clarity
• Off: Disables motion enhancements
• Auto: Automatically adjusts based on content
• Custom: Lets you fine-tune:
o Judder Reduction – Helps smooth out uneven motion
o LED Clear Motion – Boosts sharpness in fast-moving content
o Noise Reduction – Reduces distortion and enhances detail in lower-resolution sources
Core Picture Settings
• Brightness – Controls overall screen brightness
• Contrast – Enhances the difference between bright and dark areas
• Sharpness – Adjusts edge definition; closer to 20 increases detail
• Color – Enhances depth and intensity of colors
And don’t forget to check for the latest firmware, which may improve performance: Settings > Support > Software Update > Update Now
These adjustments can make a noticeable difference in overall clarity. If you need further help tailoring the settings to your preferences or environment, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Advisor
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was ok. I expected a much better performance though.
I would recommend this to a friendWall Mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cant mount it, has no where to screw into the universal mount
I would recommend this to a friendBrand response from Samsung
Posted .Hi Stack,
Thank you for choosing Samsung. The U8000F mounting holes are located on the back of your TV and should work with a universal wall mount. For help mounting your TV, please know we have created step-by-step guides with videos just for you! https://www.samsung.com/us/support/answer/ANS00038091/
If you need more help, please do not hesitate to reach out to us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Not too happt
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was 2 weeks old and when I turned it on there was no sound. I had to call Best Buy, they put me in touch with Samsung and they help me. Then less than 2 weeks later the sound would not come on AGAIN. Not too happy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi user889703,
I'm very sorry to hear that you're experiencing issues with your U8000F TV. If you're experiencing sound dropouts, the steps below are designed to help you troubleshoot across different connection types.
HDMI ARC / eARC Connection
1. Use a certified High-Speed HDMI cable with Ethernet and ensure it's firmly connected to the HDMI eARC ports on both the TV and soundbar/receiver.
2. Enable ARC/eARC settings on your TV:
o Settings > All Settings > Sound > Expert Settings > HDMI eARC Mode = Auto
o Settings > All Settings > General & Privacy > External Device Manager > Anynet+ (HDMI-CEC) = On
3. Adjust Digital Output Audio Format:
o Settings > All Settings > Sound > Expert Settings > Digital Output Audio Format
o Set this to Auto unless you're using a device that specifically requires Pass-Through.
4. Cold boot your TV by holding the power button on your remote for 5+ seconds.
Bluetooth Connection
1. Bluetooth connections can be sensitive to distance and interference. Keep the Bluetooth device close to the TV, and remove nearby sources of interference (e.g., wireless routers or other Bluetooth devices).
2. For improved stability, use a 5GHz Wi-Fi network if available.
3. If issues persist, we recommend switching to a wired connection (HDMI ARC or Optical) for a more reliable audio experience.
Wi-Fi / Wireless Speaker Connections
1. Make sure both your TV and audio device are on the same network band (5GHz is ideal for stability).
2. If you're using Samsung’s Wireless Audio features (e.g., Wi-Fi Speaker Surround Setup), ensure your speaker system is properly added in: Settings > All Settings > Sound > Sound Output > Wi-Fi Speaker Surround Setup
3. If signal issues continue, disconnect and reconnect the speaker from the network and re-add it to the TV.
Also Try:
• Update your TV's firmware: Settings > Support > Software Update > Update Now
• Run a Sound Test to verify internal sound functions: Settings > Support > Device Care > Self Diagnosis > Sound Test
If you’ve tried the steps above and are still experiencing issues, we’re here to help. You can call Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking the ‘Support’ link at Samsung.com.
~ Samsung Advisor
Volume problem!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the picture, however the volume is a big problem. Have to set at 100, and still low. Not sure who to call for,this problem.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MynameisRuth,
Thank you for purchasing Samsung’s U8000F TV and for sharing your feedback regarding low volume. To start, we recommend making sure your TV is running the latest firmware, as updates can include improvements to sound performance: Home > left directional key > Settings > Support > Software Update
If volume levels still seem too low, you can improve sound performance by adjusting a few key settings:
Sound Mode: Navigate to: Settings > All Settings > Sound > Sound Mode
Auto Volume: This feature helps maintain consistent volume levels across content and input sources. Turn it on under: Settings > All Settings > Sound > Expert Settings > Auto Volume = On
You can also explore Expert Settings to fine-tune sound output with adjustments for Balance, Equalizer, and more.
If you’re considering enhancing your setup, Samsung’s Q- and S-Series Soundbars (like the HW-Q600F) feature Q-Symphony, which syncs your TV and soundbar speakers for a fuller, more immersive sound experience.
For personalized support with these settings or selecting a soundbar to complement your setup, contact Samsung Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week) or use LiveChat via the ‘Support’ link on our website.
~ Samsung Advisor
Connection issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has a good picture but is constantly losing internet connection. Also the settings assistant wont stop talking even when you turn it off & it staggers & stalls while talking! Very Annoying! Then when i turn off closed captions it doesn’t go off it took about 5 times of turning it off & on before it finally went off! Very glitchy TV! I don’t recommend!! Best buy 14 day return policy is ridiculous! I wont buy anything from them again!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Nikki,
Thank you for your feedback. If your TV is having trouble maintaining a wireless connection, please try the following:
1. Distance matters – Keep your TV within 50 feet of your router. Avoid placing the router behind walls, furniture, or electronic devices.
2. Minimize interference – Turn off nearby wireless devices that may disrupt the signal.
3. Power cycle both devices – Unplug the TV and router for 30 seconds, then plug them back in.
4. Run diagnostics:
-Settings > Support > Device Care > Self Diagnosis > Smart Hub Connection Test
-Settings > Support > Device Care > Self Diagnosis > Wi-Fi
5. Update firmware: Settings > Support > Software Update > Update Now
6. Factory reset (if needed): Settings > All Settings > General & Privacy > Reset > Factory Data Reset
If your TV is announcing everything you do, the Voice Guide feature is likely turned on. This is an accessibility function designed to assist users who are visually impaired, and it may have been activated accidentally by holding down the Volume button on your remote.
To turn off Voice Guide, go to: Home > left directional key > Settings > All Settings > General & Privacy > Accessibility > Voice Guide Settings > Voice Guide = OFF
If you need additional support, Samsung is here to help. Please call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website.
~Samsung Advisor
Best buy policy is harsh, lousy customer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The problem is not the product, but Best Buy's return policy. I waited for my daughter to help install the TV, not realizing Best Buy has changed its return policy from 30 to 15 days. When I explained the reason for my delay was because my daughter lives out of town, the response was essentially "too bad, your return is too late." Lousy customer service; I will not buy anything major from Best Buy in the future.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Gary,
It appears your 1-star review for the Samsung U8000F TV is based on your experience with Best Buy, and we’re sorry to hear that. We recommend contacting the store directly to share your feedback.
If you need help with the TV itself, Samsung Support is available at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or via LiveChat under the ‘Support’ section of our website.
~ Samsung Specialist
Samsung Smart Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV for my girlfriend as part of her Christmas gifts. And a few days after Christmas she took it out the box and set everything up and said it played fine. Later that night she said it wouldnt turn on just a black screen and she's tried it several times afterwards and till nothing. So yea its definitely going back to the store for a return or refund. Hopefully I bought just a bad apple out of the bunch.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JamesT,
Thanks for your review. If you're seeing intermittent black screens, it's often related to HDMI cable connection or an issue with an external device. We'd appreciate the opportunity to walk you through a few checks and help get things working as expected.
Please call Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat with an agent as well as product manuals, software, and warranty info can also be found under the ‘Support’ link on our website.
~Samsung Advisor
Samsung TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv picture was not as clear as I thought it would be.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TyroneC,
Thank you for your feedback on the Samsung U8000F TV. If the picture appears unclear, dull, or lacks definition, there are several settings you can adjust to improve clarity and overall image quality. Go to: Settings > All Settings > Picture > Expert Settings, and review these key settings:
Picture Clarity Settings: While originally intended for motion handling, these can also impact overall clarity
• Off: Disables motion enhancements
• Auto: Automatically adjusts based on content
• Custom: Lets you fine-tune:
o Judder Reduction – Helps smooth out uneven motion
o LED Clear Motion – Boosts sharpness in fast-moving content
o Noise Reduction – Reduces distortion and enhances detail in lower-resolution sources
Core Picture Settings
• Brightness – Controls overall screen brightness
• Contrast – Enhances the difference between bright and dark areas
• Sharpness – Adjusts edge definition; closer to 20 increases detail
• Color – Enhances depth and intensity of colors
And don’t forget to check for the latest firmware, which may improve performance: Settings > Support > Software Update > Update Now
These adjustments can make a noticeable difference in overall clarity. If you need further help tailoring the settings to your preferences or environment, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Advisor
TV won't stay on
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV will not stay on, if I can get it to turn on. It may stay on for 10 minutes or 10 seconds. Either way, its unusable and has done this since we first set it up. Since we bought it in advance for a build out, we are past the return window and now stuck with a brick.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lorris,
We're sorry to hear about the issues you are experiencing with your TV. Please give us a chance to make this right by calling us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
New samsung TV does not work properly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this tv has not worked properly since I got it. The remotes (samsung and direct tv) do not consistently work with regards to 1 turning the unit on and off. 2 adjusting the volume of even sound. I have spent hours on the phone with direct tv and with samsung without a successful resolution. I think I will try the geek squad. If that does not work I will throw this tv way, take the loss and start over
No, I would not recommend this to a friendBrand response from Samsung
Posted .PaulH,
We appreciate you taking the time to let us know about your experience with your U8000F TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or visit our website for LiveChat.
~ Samsung Specialist
Owner
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV picture quality is not good. The remote doesn't have a voice command. Instead of TV staying on last channel watched, it alwsys returns to Samsung Plus.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MelWill
,
Thank you for sharing your review. Your TV Works With Alexa, meaning you’ll need to connect a standalone Alexa device, such as an Echo speaker, to control compatible smart home devices and some experiences on your TV. Here are the steps:
1. Download both the Amazon Alexa and Samsung SmartThings apps, if you don't already have them. Both are available for iOS or Android devices.
2. Make sure your Alexa device and TV are both connected to the same Wi-Fi network.
3. Your TV must be enabled within the SmartThings app. If not, make sure you are signed in with your Samsung account on the TV: Settings > All Settings > Samsung Account
4. Log in to the SmartThings app with the same Samsung account. Tap Devices, and if your TV isn’t already shown, tap + to add it to the app.
5. In the Alexa app, enable the SmartThings skill and sign into your Samsung account. This will automatically connect your Samsung TV to Alexa and let you use voice commands to control your television.
If you need more help, we’re here. Give us a call at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week). You can also connect with a LiveChat agent through the Support link on our website.
~ Samsung Advisor
Broken TV was refused Refund or Replace
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received this at the store in Chesapeake, VA. Took it out of the box it was broken Went to use the TV for our event and the TV was broken in the box. No evidence of issues with the box. Brought it in for a refund our replacement before the return cut off only to be denied and had some 24 hour rule, for return of broken items, which I had never seen. We purchase many many TV's from you I believe this is unsatisfactory, and will have me thinking I should look for another source.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DavidS,
Thank you for your feedback. We recommend reaching out directly to Best Buy.
If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
did not work out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered TV on Saturday Nov 29th. At end of ordering was asked when I wanted TV delivered. I chose Monday, the first between noon and 2pm. Never arrived. Checked status and all it noted was delayed by Rhoadies. Waited a week...nothing from Best Buy. So contacted customer service. Cancelled and got a refund. That part was very efficient.
I would recommend this to a friendBrand response from Samsung
Posted .Hi fmga,
Thank you for sharing your experience with us. We are sorry to hear that your order was cancelled. We hope you’ll consider Samsung again in the future. If you do, we’re always here to help with setup and support. Reach us at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit our website to chat live and access manuals or software.
~Samsung Advisor
Absolutely no audio output.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got the t v home. Was preparing it to install. Found absolutely no audio output built into this model. Repacked returned never powered it up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Ornairon,
Thank you for sharing your thoughts on the available inputs for the U8000F. If an Optical port is a crucial part of your setup needs, you’ll find that connection starting with our Q8F Series and above.
For future purchases, we recommend double-checking the product specs on Best Buy’s site to ensure the model you choose has the ports you need. You’ll find the full list under the “Specifications” tab (just beneath the Highlights section): https://www.bestbuy.com/site/samsung-43-class-q7f-series-qled-4k-uhd-samsungvision-ai-smart-tizen-tv-2025/6619443.p?skuId=6619443
Should you ever need assistance with your TV, Samsung is here for you. Reach out by calling 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also chat with us online by visiting the ‘Support’ section of our website.
~ Samsung Specialist
Wrong type of tv sold
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to go to the store 3 times, as i was sold the wrong model twice. Store msnager Tyler was great in correcting the mistakes. Felt there should hsve been some type og compensation for my trouble
I would recommend this to a friendBrand response from Samsung
Posted .Hi BobGa,
We appreciate your patience and loyalty to the Samsung brand. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Dissatisfied with set up.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure how to rate the tv since I asked the Geek Squad to not connect the old DVD player to the new tv because it turns on and off automatically which makes the new tv turn on and the video screen opens automatically. I need the geek Squad technician to come back and disconnect the DVD player so my new tv will work correctly. I will submit a better review when this has been completed.
I would recommend this to a friendBrand response from Samsung
Posted .Hi JudithS,
Thank you for sharing your experience with Geek Squad. If you have not already done so, please reach out to Best Buy directly for assistance.
If you ever have questions or need support, we’re here to help. Call us at 1-800-SAMSUNG, available from 8AM - 12AM EST, seven days a week. You can also connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Advisor
Done with Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Died in 3 weeks. Will look to another brand. I've purchased five Samsung televisions and this is this only one that is not still working. Likely will get my money back and buy LG. Samsung has gone down hill in quality so fast.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Please know you are leaving a review for the [series/model], not the service provided by a third party seller. Please follow up directly with the seller for further assistance. We hope your issue is resolved in a timely manner. Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.