Customer Ratings & Reviews
- Model:
- UN49RU8000FXZA
- SKU:
- 6323721
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the 49" Class 8 Series LED 4K UHD Smart Tizen TV's picture quality, describing it as "great" and "amazing." The TV's easy setup is also widely praised, with customers saying it is "simple" and "straightforward." While some customers have expressed dissatisfaction with the new remote control, the overall sentiment towards the TV is overwhelmingly positive.
This summary was generated by AI based on customer reviews.
Minor adjustments needed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It disconnects from. The wifi alot and will not connect back. Its not my wifi cause my other TV is working. I shut it off and it comes back on.
No, I would not recommend this to a friendTV Bummer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has been a bummer. It changes channel, turns off and all on it's own. I thought it needed a software update, but that option isn't available to use so I assume it thinks it doesn't need one. If you have a power outage it loses the login credentials for some of the streaming channels. All in all a disappointment. This is the third Samsung TV we have and have always liked them till now.
No, I would not recommend this to a friendGood TV low brightness
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could be brighter but the refresh rate and overall color accuracy is very good.
I would recommend this to a friendBrand response from Samsung
Posted .Rtanner42,
Our 2019 RU8 Series has several preset picture modes and many custom settings, allowing users to adjust images to their liking.
The Dynamic Mode is our typical store demo mode and is the brightest among all presets.
You may also wish to try configuring advanced picture settings. Instructions can be found on Page 96-99 of our e-manual: http://downloadcenter.samsung.com/content/UM/201907/20190701114654234/MUSATSCR-3.0.8_EM_MUSE_USA_ENG-US.pdf
Our customer support representatives are more than happy to assist you with finer adjustments. Simply phone us at 1-800-SAMSUNG (ask for TVs).
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or Find us on Twitter at: https://twitter.com/SamsungSupport
-Samsung Ambassador
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited when I bought this today. I got it home, hooked it up and the screen never came on. Googled fixes and nothing worked. Was talking to a live Samsung representative and he told me to return it and it sounds like the mother board is fried. I have never had a problem with Best Buy before. After doing some investigating online by checking stock I found out this was the only one at Compton and it seemed like it was a display. This is going back first thing in the morning. I really feel that I can no longer Trust Best buy !!!
No, I would not recommend this to a friendHow can samsung put out something so bad?!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I previously had a Samsung 1080p tv and never had any issues with it in 5+ years. THIS TV is another story! I’ve had it for less than two months and have had nothing but problems. This TV has constant wifi connectivity issues. You go into network settings and it shows as connected but won’t load anything from ANY app. When you google it it is a common problem with Samsung 4K TVs. Another common problem is that out of nowhere the volume button on the remote stops working. I even tried downloading the app on my phone that lets you control the tv. Same thing. Let’s you do everything but adjust the volume. I researched the solution and you have to let the tv warm up 5 minutes and then unplug tv for 10 minutes (power cycle). I have to do this BS every time this happens. These issues are unacceptable from a brand new TV and these are known and common issues. This is the 8 series so it wasn’t cheap either. I’ve decided to never purchase another Samsung product. I’m just fed up at this point.
No, I would not recommend this to a friendInexpensive option for dark rooms.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good options, but poor performer in my bright den in daytime. Disappointing performer.
No, I would not recommend this to a friendPoor voice control
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good video accompanied by very poor voice control. Not recommended at this price point.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Lensman,
I am sorry that you are not completely happy with the voice control function of your RU8000 TV.
Here is a detailed guide of using Bixby and other third party voice assistants on your TV:
https://www.samsung.com/us/support/answer/ANS00078932/
I hope this helps to solve your issue.
Should you need further assistance with features or usage, please do reach out to our Customer Service by calling 1-800-SAMSUNG, or by LiveChat or email. Simply copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
- Samsung Ambassador
Color going out after 6 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the features of this TV. However, after 6 months the color began to go out. When watching the TV apps, color turns to purple or blue. Only way to fix is to unplug power and plug back in. Maybe I just got the bad one. If you buy this TV, make sure you get the warranty.
No, I would not recommend this to a friendNot recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had to return the Samsung 49-inch TV, LED 8 Series 2160p Smart 4K UHD TV with HDR. The TV kept turning itself off (no other Samsung remotes in the house). Also - we use an over the air antenna to get local channels. After scanning channels, the TV wouldn’t keep the channels stored and we would have to daily rescan channels. We bought an LG TV and it performs flawlessly in the same setting.
No, I would not recommend this to a friendLimited app support
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not buy this brand again and did poor research before buying. They really need to open up the app support and I will most likely circumvent the "smart" capabilities with Amazon or firestick.
No, I would not recommend this to a friendnot happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.cant add tbs amc tnt usa and abc through the app search.. not happy about it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Peanut2328,
Thank you for purchasing and reviewing this Samsung RU8000 UHD Smart TV.
Your user feedback is very important to us and will be shared with our TV product team.
Please do reach out to us should you have any questions, concerns, or need assistance.
You can contact Samsung TV Support toll-free at 1-800-SAMSUNG (ask for TVs).
Or by LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger: https://www.facebook.com/samsungsupport
Or find us on Twitter: https://twitter.com/SamsungSupport
To optimize your product experience, we encourage you to register your new Samsung TV at: https://www.samsung.com/us/support/register/
The registration helps you gain access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Again, thank you for taking the time to share your thoughts on this product. Your invaluable feedback helps us continuously deliver better products and service.
-Samsung Ambassador
11 tvs
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought 11 tvs 2v broken needed replaced but refunded , cost 200.00 more to replace them not happy will not do business again
No, I would not recommend this to a friendBrand response from Samsung
Posted .donu,
I am sorry you had issues with the purchase experience of your TV. Your feedback is important to us and we will document your concerns.
If you ever need assistance with the TV itself, please reach out to Samsung Customer Support.
You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Simply copy-paste this link into your browser to LiveChat with us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
Again, thank you for bringing the issue to our attention – we greatly value your feedback.
It is our customers’ concerns and opinions that drive our continuous efforts towards delivering world-class service and products.
- Samsung Ambassador
youtubetv app on this Samsung TV doesn't work
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The YouTubeTV app on this tv continues to have trouble loading. I tried to reinstall the app several times, with no luck. Finally, I had to buy another Amazon FireTV stick and add it to this tv to get YouTubeTV to work all the time. And this is a smart tv? Apparently this is a very well known issue, but Samsung has yet to fix it. This is my last Samsung tv.
No, I would not recommend this to a friendA dud
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working. It’s not even 2 yrs old . Samsung used to be good quality
No, I would not recommend this to a friendGreat tv.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv but did not like the brightness on the tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JoJo,
Thank you for sharing your feedback.
Have you tried the brightness setting adjustment?
Go to Home> Settings> Picture> Expert Settings> Brightness
We also recommend you to check if Power Saving Mode has been enabled.
Go to Settings> General> Eco Solution> Power Saving Mode.
I hope this helps to solve your issue.
Should you need further assistance with picture settings or other features, please do reach out to our Customer Service by calling 1-800-SAMSUNG, or by LiveChat or email. Simply copy-paste this link into your browser: http://www.samsung.com/us/support/contact
You can also find us on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Thank you again for sharing your feedback with us. Our customers feedbacks are the driving force of our continuous efforts towards delivering better product and service.
-Samsung Ambassador
very bad tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv would not go down in volume past 99 it would stay at ether 99 or 100 and the remote was still working but the volume just wouldn't go down.
No, I would not recommend this to a friendFirst horrible open box experience!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They set it for home use at store but it will not allow activation nor will it allow us to get to settings. It does not function well at all. I can cast to it through Chrome device attached but that’s it!
No, I would not recommend this to a friendreorder
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 broken shipped back,would not sell at same price cost 200.00 dollars more.
I would recommend this to a friendBrand response from Samsung
Posted .donu,
I am very sorry to see that your screen exhibited damage upon opening and setup. Unfortunately, even if a TV is double-boxed and the packaging shows no evidence of harm, a TV can still be damaged during transit if proper care is not taken. For example, if the TV were sitting in an incorrect orientation -- laid on its side or tilted -- during transit, damage could have been done.
We recommend you contact your seller directly for assistance in correcting this situation.
Thanks for having purchased a Samsung TV. We hope your seller will assist you in a timely manner.
-Samsung Ambassador
Unable to provide rating...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV as an open box and was defective upon delivery. I returned TV and exchanged it for a Samsung class - 7.
No, I would not recommend this to a friendTerrible quality and very disappointing. Returning
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible quality and picture. Returning item to store.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BB66666:
I am so sorry to see that the picture quality of this TV was disappointing.
If you have not yet returned the TV, please give us the opportunity to assist with adjustments tailored to your viewing scenario.
You can reach Samsung Support via:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have already returned your unit, please accept our apology for the disappointing experience. If you should ever decide to give Samsung TVs another try, please know that we are always here to help with any concerns or questions.
We hope to regain you as a customer in the future.