Customer Ratings & Reviews
- Model:
- LS49CG954SNXZA
- SKU:
- 11359130
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
- Features
Rating 4.4 out of 5 stars
Dead after a few months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The monitor died after only a few months of owning it. I work from home and now I must wait who knows how many days or weeks for Samsung to get my warranty repair scheduled.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Please know you are leaving a review for the Samsung-49" Odyssey OLED G9 (G95SC), not the service provided by a third party seller. Please follow up directly with the seller for further assistance. We hope your issue is resolved in a timely manner. Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Waste of money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved this at first but after 6 months the panel died. I got it replaced by Samsung then another 6 months down the road it died again. Would not recommend this monitor.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Please know you are leaving a review for the Samsung 49" Odyssey OLED G9 (G95C), not the service provided by a third party seller. Please follow up directly with the seller for further assistance. We hope your issue is resolved in a timely manner. Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Do not buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In the past year of owning this monitor ive had to have aamsung repair it 4 times. At one point they didnt have the part so it was down for over 2 months. I just recently got it repair through thier provider and it went down within a month but i just passed the 1 year warranty so not im stuck with a dead $1700 monitor with a “oh well” from samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are very sorry to hear that you are experiencing issues with your monitor. Although your monitor is out of warranty, we invite you to contact Samsung Customer Support for troubleshooting to see if we can resolve your issue over the phone.
If our Customer Support agent determines that service is required, they will review the flat-rate service fee for your monitor. It would not cover the cost of shipping your monitor to us, but does cover the cost of shipping the monitor back to you. You are responsible for shipping fees to Samsung Customer Service; we recommend using a trackable shipping service like UPS.
You can reach Samsung Customer Support at 1-800-SAMSUNG and a representative will gladly help you.
Thank you for choosing Samsung. Again, I am very sorry for the current issue. We look forward to hearing from you.
Black screens and frustration
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's an unreliable waste of money. Any slight adjustment in software settings or just a loading screen can make it decide to go black and who knows if it will ever come back on. It cannot handle 240hz + variable refresh rate + HDR, the specifications are misleading. I'm never buying a samsung product again its so disappointingly bad.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are very sorry to see that you have encountered issues with the Samsung Odyssey G95SC Monitor. We understand your disappointment and hope that you will give us a chance to assist with troubleshooting or warranty service.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a limited time manufacturer's warranty, if purchased brand-new from an authorized dealer.
For further assistance or to begin warranty service, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Stay Clear, and AVOID this.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had less than a year, and screen is black but can hear it's still on when using the remote. Stay clear of this monitor by all means. Feel there should be a class-action on this monitor. Bought it for $1800 and it just stopped working.. Pathetic to say the least. Should have went with the LG
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are very sorry to see that you have encountered issues with the Samsung Odyssey G95SC Monitor. We understand your disappointment and hope that you will give us a chance to assist with troubleshooting or warranty service.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a limited time manufacturer's warranty, if purchased brand-new from an authorized dealer.
For further assistance or to begin warranty service, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Bad. Monitor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good monitor but refresh rate is bad on this and screen goes black when gaming do not purchase
No, I would not recommend this to a friendBrand response from Samsung
Posted .Please know you are leaving a review for the [series/model], not the service provided by a third party seller. Please follow up directly with the seller for further assistance. We hope your issue is resolved in a timely manner. Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Disappointment
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned three times this monitor. Always flickering and image disappearing for seconds. It is impossible to be working because the screen goes black .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for purchasing the Samsung OLED G9 Monitor. We are sorry for the inconveniences you had.
Your review was brought to the attention of our Customer Care Center. If you ever need assistance again or have further questions, please reach out to Samsung via any of the below options:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Again, thank you for taking the time to share your experience and provide us with information that helps improve our service.
AWEFULL
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I brought two of these monitors. Absolute disaster. Did not work with the Apple computer nor that well with a very high end pc. The monitor shuts off on its own. Had geek squad come to the home to set up the system multiple times. Still does not work. DO NOT BUY THIS MONITOR! IT WILL CAUSE YOU LOTS OF HEADACHES!
No, I would not recommend this to a friendOof…
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is a pile of doggy doo. Overheating panel. Signal not detected from PC randomly occurs after power cycling or restarting the PC. Kept fighting with this issue constantly. Ended up taking it back and ultimately ended up with a better monitor(LG ultrawide 39” curved).
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for bringing this issue to our attention as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear that you returned this product and hope to have you back as a customer again.
If you ever need assistance in the future, please contact Samsung Customer Support and a rep will be happy to assist you:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Cheaply Built
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return it since almost all Best Buy employees told me the OLED has issues with SCREEN BURN unlike QLED. The numbers of HDMI port is limited to one only. Also you have to carry this big adapter for power supply. The frame is made of a cheap plastic material. The control in the back looks like a toy. Samsung didn't do a good job on this model. I figured if I have to spend $1050 for this unit , I can buy a nice 55 Inch OLED TV for the same price with bigger screen for video editing and a lot more input options.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review. Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear this product didn't meet your expectations and hope to have you back as a customer again. If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Great monitor- until it isn't.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to love this thing, and it's absolutely stunning - when it works. I had the item for less than 24 hours and it has already developed a color shift between two sides of the screen, split down the middle. It's distracting beyond belief and to the point where returning is the only option. Buyer beware; this isn't the only report of this, nor of other issues. Samsung's monitors aren't great, but in terms of OLED ultrawides there's very few pickings.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are very sorry to see that you have encountered issues with the Samsung Odyssey OLED G9 Monitor. We understand your disappointment and hope that you will give us a chance to assist with troubleshooting or warranty service.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
For further assistance or to begin warranty service, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Open box not an excellent condition
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the screen would recommend to anyone but for people looking to save do not buy open box item was beat up
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for your review on the Odyssey OLED G9 monitor.
We are sorry you were not satisfied with your experience. Your overall feedback is important to us and we will document your concerns.
We also recommend you contact Best Buy directly for assistance in correcting the situation.
If you ever need assistance with the monitor itself, please contact Samsung Customer Support and a rep will be happy to assist you:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
not worst the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this monitor is only fancy, does not have capability to use USB C to display. With this money might as go with other monitors
I would recommend this to a friendBrand response from Samsung
Posted .We are very sorry for the issues you have encountered with your OLED G9 monitor.
Please contact Samsung Customer Support so that we can better understand your issue and assist with a solution.
You can reach us via any of the below options:
If you need further assistance, we are here to help. You can reach Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 1-year manufacturer's limited warranty, if purchased brand-new directly from an authorized seller.
Again, we are very sorry for the inconveniences you have had and hope that we will hear from you soon.
Monitor stand broke. BB total protect ruse.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Monitor separated from the base of the stand 70 days after purchase. Found monitor face down on my desk today. Total protection is a ruse. Per Best Buy, they cannot take it back because I am past the first 60 days. And total protection does not kick in the first 12 months of my purchase, and I’ve been referred to the manufacturer. so, 24 months total protection, is valid only for the last 12 months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are very sorry to see that you have encountered issues with the Samsung OLED G9 Monitor. We understand your disappointment and hope that you will give us a chance to assist with troubleshooting or warranty service.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
For further assistance or to begin warranty service, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Essential feature broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Both the DP and HDMI 1 connection refused to work with both my gaming PC and my MBP. Tried multiple cables and settings. Took it back and swapped for an LG, which worked fine. There seem to be many others with similar problems with this unit. Probably bad firmware. Too much mixing of TV and monitor in these new Samsung units. Just focus on getting one thing right.
No, I would not recommend this to a friend- Pros mentioned:Oled quality
Wasted of Money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash pls don’t waste your money. You’re better of getting the LG c3 or c2 tv
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for bringing this issue to our attention as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear this product didn't meet your expectations and hope to have you back as a customer again. If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Burn in, terrible product, worse service
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Burn in, overheating, forced to use account and sign up for Samsung ads for offline video feeds (hdmi and dp) and if you use anything over half brightness it will burn in within a week.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for bringing this issue to our attention as Samsung is committed to providing the best possible product experience, quality, and value. We are very sorry to see that you have encountered issues and would like to investigate further to better assist you. For assistance, please contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Brown within a few weeks - no support
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Totally dead screen just over 60 days into use. Have been on the phone with Samsung support for hours of the span of more than a week. They keep blaming the delay on “backlights for an LCD screen”. They do not even know their own products. This is an oled panel. Would not recommend anyone purchase this “beta” product. Clearly not ready for public sale.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for bringing this issue to our attention, as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products.
If you ever need assistance in the future, please contact Samsung Customer Support and a rep will be happy to assist you:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Could’ve been great, comes with crummy features
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If i wanted a TV I would buy a TV. The fact that Samsung opted to add media buttons like Netflix, Disney Plus, and etc is just annoying for a monitor. Also the settings button is extremely annoying. There isnt one on the remote either, so good luck staying in monitor mode while trying to tinker with settings.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for bringing this issue to our attention as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear this product didn't meet your expectations and hope to have you back as a customer again.
If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
240Hz Panel Glitching on Nvidia 4070 Ti GPU
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was disappointed to find out that my panel started to glitch when settings were set to 240Hz I ended up returning and getting my money back on this monitor. Samsung needs to really step up with quality control since this was my second time encountering panel issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for bringing this issue to our attention as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear that you returned this product and hope to have you back as a customer again.
If you ever need assistance in the future, please contact Samsung Customer Support and a rep will be happy to assist you:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)