Customer Ratings & Reviews
- Model:
- LS49CG954SNXZA
- SKU:
- 6544291
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
- Features
Rating 4.4 out of 5 stars
Customers are saying
Customers are satisfied with the monitor's picture quality, OLED quality, refresh rate, and color. Many users describe the picture quality and color as amazing. However, some customers have reported issues with connectivity and software. Additionally, a few users expressed concerns about the curvature, aspect ratio, and price.
This summary was generated by AI based on customer reviews.
Samsung Ecosystem win!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung has always been good to me. If you want something with outstanding quality, this is the way to go. I enjoy the integration samsung allows amongst the samsung ecosystem
I would recommend this to a friendGreat screen but glitches and software make bad
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product could have been so great.....I hear they fixed a lot of the issues with the later models...but there is really no reason to buy this monitor over the MSI 49C1QPX...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review on the Odyssey OLED G9. Please contact Samsung Customer Support so that we can better understand your issue and assist with a solution.
You can reach us via any of the below options:
If you need further assistance, we are here to help. You can reach Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, X)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 1-year manufacturer's limited warranty, if purchased brand-new directly from an authorized seller.
Again, we are very sorry for the inconveniences you have had and hope that we will hear from you soon.
Great Monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an awesome monitor. It is honestly like a smart TV for your desk that doubles as a monitor.
I would recommend this to a friend10 stars out of 5. Cant be beat.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No batter gaming experience exists on earth. Just spend the money and MAKE SURE YOU BUY the 4 year geek squad repalcement.
I would recommend this to a friendCurved Samsung Monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a good product but if you connect it to a PC, its display quality drops a little.
I would recommend this to a friendGreat Monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crisp clear monitor with GSYNC. Returned Alienware monitor yo buy this one.
I would recommend this to a friendReliability Issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The monitor looks amazing while I had it. I quickly adapter to the larger display for work, and preferred using this to multiple monitors because there was no longer any vertical bezels breaking up my windows. Unfortunately though, the monitor quit working after 17-months and Samsun's warranty is only 1-yr. This appears to be a common problem with these monitors that experience a flickering white screen, followed by a solid black screen. I recommend avoiding this monitor or purchasing an extended warranty if you need piece of mind.
No, I would not recommend this to a friendBrand response from Samsung
Posted ."Thank you for your review.
We are sorry you were not satisfied with your experience. Your overall feedback is important to us and we will document your concerns.
We also recommend you contact Best Buy directly for assistance in correcting the situation.
If you ever need assistance with the monitor itself, please contact Samsung Customer Support and a rep will be happy to assist you:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
"
Black screen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this monitor but it occasionally goes to a black screen and unresponsive until I unplug it and replug it. The remote doesnt help and it locks out everything on my pc on that screen until I manually pull the plug. It seems to only happen during full screen gaming, but thats still annoying since I bought it for gaming. It also seems that this is a semi-common issue after reading more reviews. For the price of this monitor, I cannot recommend this to anyone. DONT RISK IT.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are very sorry to see that you have encountered issues with the Samsung OLED G9 Monitor. We understand your disappointment and hope that you will give us a chance to assist with troubleshooting or warranty service.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
For further assistance or to begin warranty service, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Beautiful colors,deep blacks, os lacking
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about this monotor is top-notch except the OS, its slow and menus can be confusing
I would recommend this to a friendDon’t buy open box deals or make sure open the box
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased an open box product. Shortly after unpacking notice the monitor stand & power cabel completely missing from the package. I was so disappointed because they don’t check returned items at all before they sell it again and saying excellent condition open box…
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review on the OLED G9 monitor.
We are sorry you were not satisfied with your experience. Your overall feedback is important to us and we will document your concerns.
We also recommend you contact Best Buy directly for assistance in correcting the situation.
If you ever need assistance with the monitor itself, please contact Samsung Customer Support and a rep will be happy to assist you:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Cons mentioned:Connectivity
monitor is a mess
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this monitor is a mess. i bought in October of 2023 and constantly had black screens and glitching connection issues. with 2 different computers so it wasn't my computer. geek squad made me bring it to the store. i had to put this massive monitor in my car to get store credit with best buy protection. geek squad guy in woodland hills was cool tho!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you sharing your experience you had in resolving your monitor issues, and glad to hear that Best Buy was able to assist you with troubleshooting. Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams. If there’s anything we can do to further improve your experience, please let us know by calling Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Good and bad, but kinda good, mostly bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Flawless screen and great features, really solid monitor if you just let it sit there and do absolutely nothing. The Odyssey G9s seem to keep having black screen issues (even in the MIDDLE OF A GAME) and the whole monitor hub is not intuitive. Speakers connected through bluetooth sometimes randomly disconnect, many different visual bugs even just watching on Amazon prime video, monitor seems to overheat. This is a fantastic monitor if only Samsung could fix these issues. There are firmware updates that release for the monitor so that would be a good place to start. If you’re in the market, keep an eye on the return policy and get you a monitor that is worth the price tag. Good luck.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review. Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear this product didn't meet your expectations and hope to have you back as a customer again. If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
More than expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This monitor meet all my expectations. More than I could have asked for.
I would recommend this to a friendLove the Mnitor!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this monitor. I usually have 3 windows sometimes 4 open at the same time. It has taken me a little while to get used to but the learning curve was worth it!
I would recommend this to a friendGood monitor!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good, just to big for me. Very clean black color.
I would recommend this to a friendPc monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Quality is very good. Easy to install and use.
I would recommend this to a friendAmazing OLED Monitor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The monitor is great. I did receive one with an imperfection on the screen however, Bestbuy allowed me to exchange it for another G9. Highly recommended
I would recommend this to a friendDo not buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Wish I could give this product 0 stars, but unfortunately that's not an option. Upon unboxing this monitor, I noticed micro scratches on the screen, but they didn't show up when the screen was backlit, so I decided to live with it. This was a mistake, Little did I know you can so much as look at these QD-oled glossy screens and they will scratch. As the days went on more and more scratches became noticable and at and a particular point half the screen is covered in micro scratches. If you dare contact Samsung support they will say that you physically damaged the monitor and that it is no longer under warranty for even hardware issues, such as a broken displayport (as it is broken and mine and is a common complaint online about this monitor). You can read other reviews here about the flickering screen image when you choose to use displayport. Do not buy this, it is not worth the money. Buy a WOLED or other monitor that is not Samsung manufactured or qd-oled technology.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your review, and we’re sorry to hear that your experience was not up to standards.We understand your disappointment and hope that you will give us another chance to assist with troubleshooting or warranty service.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a limited time manufacturer's warranty, if purchased brand-new from an authorized dealer.
For further assistance or to begin warranty service, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Pros mentioned:Screen size
expensive Junk
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 1st computer was an IBM 386 back in the 80's. Let me say without doubt this is the poorest monitor I have owned since then. Black screen , try to install two monitors, black screen. Google G95sc and see all the issues with this monitor, Before you buy this boat anchor. In defense, when it works it is beautiful screen, when it works.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your purchase and review of the 49" Odyssey OLED G9 gaming monitor. We are sorry to hear about your experience setting up the monitor. Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns. Your overall feedback is important to us and have documented your concerns. If there is anything we else can do to assist you and improve your product experience, please contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Gaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love everything about this monitor, perfect for gaming.
I would recommend this to a friend