Customer Ratings & Reviews
- Model:
- HW-Q800B/ZA
- SKU:
- 6505154
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the soundbar's exceptional sound quality, describing it as crisp, clean, and loud. The easy setup process is also appreciated. The bass is impressive, adding depth to the audio experience. While some customers find the price to be a con, others managed to get a great deal on an open-box item.
This summary was generated by AI based on customer reviews.
Open Box Gone Bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve purchased open box before but this time it was a fail. Someone was slacking at work the day that box was supposed to be checked for missing items. Very disappointing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MsCandi,
Thank you for purchasing the Samsung HW-Q800B Soundbar.
We appreciate you sharing your feedback regarding parts missing from your recent purchase. If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you.
If purchased in open-box condition, we recommend contacting Best Buy directly for assistance.
We hope your issue is resolved in a timely manner.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Fails frequently
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clicking/popping sounds shortly after purchase. A cursory search reveals this is a common issue. QA is limited or non-existent.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Robert,
Thank you for sharing your review of Samsung’s HW-Q800B Soundbar. We’re sorry your experience didn’t match your expectations. Your feedback is very important to us as we continuously strive for best-in-class product and service.
Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the following options:
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
- Pros mentioned:Ease of use, Sound quality
Awesome!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup. Sounds fantastic. Great upgrade from an older Vizio 5.1 system. Next up some rear Atmos speakers to round out the sound bubble!
I would recommend this to a friend Does measurr to my old Samsung sound bar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The subwoofer does not perform as well as my old Samsung sound bar. I’m going to return.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Montb14,
Thank you for sharing your experiences with the HW-Q800B Soundbar. I am sorry that the subwoofer did not meet your expectations and this has caused you to consider returning your soundbar. Your experience is very important to us and will be shared with our product team.
If you have not yet returned your unit, please give us the opportunity to troubleshoot your issue and work towards a solution.
You can reach Samsung Support at 1-800-SAMSUNG (ask for Soundbars) 8 AM – 12 AM EST, 7 days a week.
We hope to hear from you soon.
~Samsung Solutions
Junk
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk has died 4 months after I bought it!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Paul,
Thank you for sharing your experiences with your new HW-Q800B Soundbar. I am sorry to hear that your soundbar has stopped working after four months of use.
This is not the experience that we want for you as our customer. Your feedback is invaluable to us and will be shared with our product team.
So that we can better assist you, please reach out to Samsung Support via:
1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Ask for "Soundbars."
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.
We hope to hear from you so we can work together to find a solution.
~Samsung Solutions
- Pros mentioned:Bass, Sound quality
Samsung sound bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sound - great bass / mid and treble. You will feel like you are in the theater.
I would recommend this to a friend - Pros mentioned:Ease of use, Sound quality
Brett B
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sound bar, easy to setup. Samsung tv makes the connection very easy.
I would recommend this to a friend - Pros mentioned:Sound quality
Dolby Atmos over WiFi sounds excellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a 5.1.2 soundbar, it has 3 front speakers with a dedicated center channel, 2 side firing, and 2 up firing speakers. It requires no HDMI cables to be connected to TV if you prefer, it supports Dolby Atmos over WiFi connection directly to the soundbar and it sounds excellent, do use the Smarthings app to update the firmware as it fixes some bugs. QSymphony works over the WIFI connection, Samsung’s documentation incorrectly states that this feature only works over a wired connection. Also the Dolby Atmos over WiFi works with 2021 and 2022 Q series Samsung TV’s . I have it connected to a QN90A 85” Samsung TV (2021) model and it does not disappoint, make sure you have QSymphony feature turned on so you utilize all TV speakers and the soundbar speakers for a larger soundstage. The 9500S wireless rear speakers can be bought separately and pairs nicely with this soundbar, it adds 4 additional speakers, 2 rear and 2 up firing Atmos speakers. With this addition, you end up with a 7.1.4 system. Also the soundbar has a metal grill, charcoal in color, no cloth like the 900A and 950A soundbar s from 2021
I would recommend this to a friendBrand response from Samsung
Posted .Hi GadgetMan,
Thank you for purchasing the Samsung HW-Q800B Soundbar, bringing you realistic 3D audio with sound precisely projected from above, in front, behind and to the side of you. When you turn on Active Voice Amplifier technology it analyzes room noise so that voices can always be heard loud and clear.
Also turn on Adaptive Sound mode to enjoy dynamically optimized audio with enhanced voice clarity so you can follow along with action-packed games and blockbuster films. Enjoy dynamically optimized audio with enhanced voice clarity so you can follow along with action-packed games and blockbuster films.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
- Pros mentioned:Sound quality
Our new system
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar, with our Samsung QN90B TV, is totally awesome. Would definitely recommend!!
I would recommend this to a friend - Pros mentioned:Sound quality
Great sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is much larger than my previous polk soundbar but quality is much greater
I would recommend this to a friend - Pros mentioned:Bass
Sound out if this world!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was hestiatnt to buy a Samsung sound bar but i did research on this Q800B and read several positive reviews so i bought it. Ive never had to turn down the volume or bass so much until i purchased this. It sncyed well to my S95b tv without any issues. Great bass and treble. Q series a must. Fantastic spacial audio and i hahe high vaulted ceiling. Go buy!
I would recommend this to a friend - Pros mentioned:Sound quality
Great sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound, the remote and instructions could be a lot better.
I would recommend this to a friend