Customer Ratings & Reviews
- Model:
- HW-Q850T/ZA
- |
- SKU:
- 6400657
Customer reviews
Rating 4.2 out of 5 stars with 654 reviews
(654 customer reviews)Rating by feature
- Value4.0
Rating 4.0 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers have good things to say about the sound quality, easy setup, Dolby Atmos, and bass of the 5.1.2-Channel Soundbar. They appreciate the good sound quality and features, easy hookup system, amazing Dolby Atmos, and shockingly good bass. However, some customers have concerns about the rear speakers not being Bluetooth, the price not being worth it, and connectivity issues with Samsung TVs.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Excellent product, but not without issues
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All the sound and style we dreamed of, but only works via HDMI arc with our TV (BT causes sound delay and optical has a weird glitch). We have a low-end Element Amazon TV so this might be the reason why. Regarding the built-in Amazon Alexa, there's a known technical glitch on Amazon's part that prevents activation of this feature because the "product is too new." Still waiting for the resolution. Really disappointing because it's an advertised feature, but not a deal breaker
I would recommend this to a friend- Pros mentioned:Sound quality
Rated 4 out of 5 stars
Satisfied with Sound System
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased with a new 75 inch Samsung TV. Sound is good but a little pricey for the performance.
I would recommend this to a friend - Pros mentioned:Easy setup
Rated 5 out of 5 stars
Easy Set-up and great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this much upgraded system to replace another cheap package purchased 6 months ago. Set-up in less than an hour and works with Netflix and phone HDMI plug in to TV. Don't know all the tech stuff, but love it after just 1 day!
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Nice product.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding product! The surround sound works great as well as the Dolby atmos. Music really pops Through the speakers. Movies and TV shows sound good too. I bought an open box &I think works fine.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 3 out of 5 stars
This is better then the TV speakers
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this looking for the Atmos sound but can't really tell. It does have surround sound and rear speakers. This is my perception; Base is low, thr rear speaker doesn't throw sound around but you can adjust separately to yiur liking. I purchased this item mainly bc it was $400 discounted at Bestbuy. I use this for my bedroom.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ihearya,
Thank you for purchasing the Samsung HW-Q850T soundbar giving you 3D sound with a dedicated center channel for crystal clear dialogue and rear speaker kit for a full surround experience.
Please know that Dolby Atmos content is widely available, for example, Netflix has a lot of content available in Dolby Atmos, including their newest original titles. To optimize enjoyment from the subwoofer and rear speakers, activate Surround Sound expansion by pressing the “Sound Mode” button twice until you see “Surround” on the soundbar display. Dolby Digital content will also bring out the most from the rears and subwoofer; this content is very common with most over-the-air and cable channels supporting 5.1 when in High Definition.
You can manually optimize your audio experience by pressing the SOUND CONTROL button (looks like a gear) to access the setting items such as TREBLE, BASS, SYNC, CENTER LEVEL, SIDE LEVEL, FRONT TOP LEVEL, REAR LEVEL, REAR TOP LEVEL, and VIRTUAL ON/OFF. The selected item can be adjusted using the Up/Down buttons.
– To control the volume of the treble or bass sound, select TREBLE or BASS in Sound Settings, and then adjust the volume between -6~+6 by using the Up/Down buttons.
– Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.)
– To control the volume of each speaker select CENTER LEVEL, SIDE LEVEL, or FRONT TOP LEVEL in Sound Settings, and then adjust the volume between -6~+6 by using the Up/Down buttons.
– If the video on the TV and audio from the Soundbar are not synchronized, select SYNC in Sound Control, and then set the audio delay between 0~300 milliseconds by using the Up/Down buttons.
– SYNC is only supported for some functions.
– If Surround Speakers are connected, select REAR LEVEL and then use the Up/Down buttons to adjust the volume within a -6 to +6 range.
– The VIRTUAL Speaker function can be turned ON/OFF by using the Up/Down buttons.
Should you ever have any questions or concerns or need help with settings or features, please contact Samsung Customer Support at:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Ambassador
- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Great quality sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fills my spacious family room with rich, high quality sound. Pairs well with my Samsung 70” tv creating a true theater experience. Set up was easy and my wife loves the wireless subwoofer feature.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 4 out of 5 stars
Surround Sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sound Quality and great salesman that assisted me in selecting the right product.
I would recommend this to a friend Rated 4 out of 5 stars
Nice soundbar with great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice soundbar with great sound. Wireless +2 was a breeze to pair and setup. Speakers are a bit small and it's really not a huge improvement over the set's sound, but my set has a pretty good set of speakers from the get-go. Overall happy with the purchase. This isn't a booming Bose system... but it's also not $5K. :)
I would recommend this to a friend- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Easy set up, excellent sound!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took minutes to set up and when I was finished, WOW'd by the sound. My living room is a cyclone of sounds. The surround sound leaves you immersed in movies and music. The sub is incredible. Happy with my purchase.
I would recommend this to a friend - Cons mentioned:Rear speakers
Rated 4 out of 5 stars
Not completely wireless. But sounds awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was disappointed that the rear speakers had wires to connect to a wireless tower..
No, I would not recommend this to a friend - Pros mentioned:Easy setup
Rated 5 out of 5 stars
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have the 75 inch q80t tv in a big room so picked up this 5.1 sound system to optimize the viewing experience. Well worth it especially when on sale for half price with the tv. Easy to setup and pair with the tv.
I would recommend this to a friend Rated 3 out of 5 stars
At least it sort of works...
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a new Samsung TV and initially an Insignia sound bar. The Insignia sounded great, but stopped working shortly after. I decided to spend a little more and get a Samsung bar for the Samsung TV. It's ok for the most part, it just sounds very underpowered and doesn't have as much immersiveness compared to the Insignia. It doesn't have a lot of oomph even with the subwoofer. The soundstage is narrow, again not very immersive. The insignia bar I had, when watching hockey, it sounded like I was at the game. The Samsung, the sound isn't all around me, but coming from the TV. The ARC also isn't working that well any more (does not turn on with TV) but I haven't tried swapping out the cable yet. I've read that plying something into the bars second hdmi port might cause issues with ARC, but again I haven't tried to troubleshoot (connects over wifi at the moment).
I would recommend this to a friend- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Excellent Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am by no means an audiophile. I love this sound bar. The sub on it works great and the remote speakers put out good audio as well. Have been using it about a month now. Had no issues with it.
I would recommend this to a friend Rated 4 out of 5 stars
Great sound
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Iove the sound and and the back speakers. What i really like is the wireless connections, they function very well. You never loose the connection and everything works in synchronicity. The only drawback and why i gave it a 4 star rating is because the rear speakers are very low. I tried to raise the volume but could not find a way to do it.
I would recommend this to a friend- Pros mentioned:Easy setup
Rated 5 out of 5 stars
Great Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this when I saw the price. It solved a few problems for me. The wireless rear speakers work much better than I expected. Sound quality is great. It was easy to set up.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Wow, the sound is amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent conplement to our 65 inch Samsung TV. The sound fills our livingroom and is a substantial improvement over the television's built-in speakers. We are very pleased with this purchase.
I would recommend this to a friend Rated 4 out of 5 stars
Good for small and medium sized rooms
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is great for small to medium sized rooms. The length of speaker cable is ok but any longer would probably affect audio quality from the surround speakers. The sound is great for price but quite honestly if I had to do it all over again I would have gone for a higher tear sound bar.
I would recommend this to a friend- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Better than being at a theater
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar and wireless speakers is outstanding. Better than being in a theater. Very happy with this purchase. Just wish the 65" TV I bought with it was as good of quality.
I would recommend this to a friend Rated 4 out of 5 stars
Sounds Amazing!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pro: The sound bar itself and subwoofer sounds amazing. Con: The wireless surround speaker is not full wireless, it still needs to be connected with wires to the wireless link device so that it can communicate with the sound bar. Also, it does not sound very loud. In order to even hear much of the surround speakers, you will need it about 2-3 ft behind you and not above your head as well.
I would recommend this to a friend- Pros mentioned:Sound quality
Rated 5 out of 5 stars
100 stars
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is awesome been using it for 20 months and still everything is working perfectly better than a theater bc i prepare my food my drinks and boon sound quality outstanding
I would recommend this to a friend











