Customer Ratings & Reviews
- Model:
- HW-Q850T/ZA
- SKU:
- 6400657
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers have good things to say about the sound quality, easy setup, Dolby Atmos, and bass of the 5.1.2-Channel Soundbar. They appreciate the good sound quality and features, easy hookup system, amazing Dolby Atmos, and shockingly good bass. However, some customers have concerns about the rear speakers not being Bluetooth, the price not being worth it, and connectivity issues with Samsung TVs.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
SWEEEEEEEEEET SOUND
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice sound. Fills the room. Definitely reccomend.
I would recommend this to a friend - Pros mentioned:Sound quality
sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound! Great sound! Great sound! Great sound!
I would recommend this to a friend - Pros mentioned:Sound quality
Good sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound, I would recommend to a friend....
I would recommend this to a friend Definitely Get this, especially if it’s on sale!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good theater sound! Only took one star away because rear speakers are average, but The main sound bar and sub woofer are top notch!
I would recommend this to a friend- Pros mentioned:Sound quality
Great sound quality!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound output is truly high quality for the value!
I would recommend this to a friend - Pros mentioned:Sound quality
Great speakers
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality of sound. Best surround sound I’ve had
I would recommend this to a friend - Pros mentioned:Sound quality
Great System!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.System is Great, easy to setup and Sounds Awesome!!
I would recommend this to a friend Perfect for sitcoms, news AND big budget effects!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not want or need TOO much sound. This soundbar is perfect for me. It gives me excellent clear sound across the spectrum at low volume, but will wake up and let me know that it is the real deal at higher volumes. Great for hearing voices and still excels at special effects. Would buy again.
I would recommend this to a friendExcellent Soundbar
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for around $500 off original MSRP and absolutely love it! This soundbar is amazing! The bass is deep, strong, and very rounded. For eveyone saying the subwoofer is lacking bass !NOOOO Sir! The Sub is incredible and the bar produces incredible sound as well. I recommend this 100%!
I would recommend this to a friend- Pros mentioned:Sound quality
Samsung soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you don't have the room for a complete surround sound system I would definitely purchase best soundbar
I would recommend this to a friendBrand response from Samsung
Posted .Hi David,
Thank you for purchasing the Samsung HW-Q850T soundbar giving you 3D sound with a dedicated center channel for crystal clear dialogue and rear speaker kit for a full surround experience.
If there is anything we can do to improve your enjoyment to 5 stars -- such as helping to optimize settings for your specific usage scenario -- please let us know. You can reach Samsung Customer Support at:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Ambassador
samsung speaker review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound is decent but the back two speaker the volume is too low, and there is no way to control the volume. this is a downside to this set.
No, I would not recommend this to a friendA movie must have
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Q850t is a movie must have , just wow. One item you might want to know is that is isn’t really wireless. The rear speakers are wired to an amp with speaker wires running too each speaker. Also the amp has to be plug into an outlet.
I would recommend this to a friendQ850T Souround soundbar
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never write a review. But this soundbar Q850T is PERFECT. I bought a 6 series PLUS rear speakers for about $570. It wasnt the best so I returned it and up graded to this $750ish Q850T including rear speakers. I would of kept upgrading if I had to. But I had no need once I had this one.
I would recommend this to a friend- Cons mentioned:Rear speakers
Not very powerful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'll start off by saying the soundbar itself doesn't sound too bad but the Q850T as a whole is immeasurably disappointing in both power and performance. I've had the K-850 for a few years now (no rear speakers) and this new model just doesn't measure up 1) the soundbar is adequate, however it is slightly smaller than the K-850. But it still sounds as good as mine. 2) the rear speakers were a total let down as they were not very loud, even when used with Dolby Atmos content. They also would periodically cut out while watching TV, not sure why. 3) the subwoofer gave me the most disappointment as I'm a person that likes bass and the Q850T had very soft bass. I'll be keeping my K-850 for a while. Samsung's audio systems have not been good the past few years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JAG22,
Thank you for purchasing the Samsung HW-Q850T Soundbar with SWA-9000S Rear Wireless Speaker Kit. I am sorry to hear that you did not experience the full potential of the surround sound system.
By design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume.
However, there are a few settings you can change to adjust the surround effect to your preference:
1) Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not capable of surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote.
2) If the source has surround channels, select the desired Sound Mode from the Soundbar remote.
3) Turn off Dynamic Range Control. This is done by pressing and holing the Sound Mode button while the Soundbar is in standby mode. Depending on your soundbar model, you may or may not have DRC.
4) Increase the volume level of the surround speakers using the Sound Control button on the Soundbar remote control. Press the Sound Control button on the soundbar remote (looks like a gear), then select REAR LEVEL and use the Up/Down buttons to adjust the volume within a -6 to +6 range.
There are two adjustments that can be made to maximize bass from the soundbar and subwoofer:
1) Using the WOOFER button on the remote, you can adjust the volume of the subwoofer between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button in.
2) Adjust the bass control by pressing the SOUND CONTROL button (gear icon) on the remote control, then select BASS to increase the level. You can adjust the volume between -6 to +6 by using the Up/Down buttons.
For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.
I hope this helps. For further assistance with features, settings, adjustments, or functions please contact Samsung Customer Support at:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Ambassador
Amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first I had a hard time time getting settings and plugs but after it was amazing. Just make sure you read instructions thoroughly
I would recommend this to a friendTerrific Sound Bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a terrific sound bar. I purchased this one to replace one that was tricky to set up and had a subwoofer that stopped communicating with the sound bar. This one has great sound and is really easy to use. I may add a subwoofer, but it has excellent sound without it.
I would recommend this to a friend- Pros mentioned:Sound quality
Avoid SAMSUNG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my daughter’s house. When it works, it sounds pretty good. Unfortunately, this has a tendency to cut out frequently for 3-4 seconds at a time. Supposedly, there is a firmware update that might fix this. Unfortunately, you need to use Samsung SmartThings to connect to the internet or download to a USB. That’s when I read in the manual that Samsung won’t connect to the internet directly, instead they need the SmartThings hub to do it. With this in mind, I reflected on other Samsung products I own. 1st a twin oven electric range that out of warranty started shutting down the upper oven while heating up. 2nd A 2015 Samsung refrigerator that the ice maker freezes up and the refrigerator stops cooling until you manually defrost it. Now, this? Strike 3 for Samsung. I am returning this and swearing off Samsung forever. Their products are not dependable. Last evening I bought a new 75” TV and didn’t even consider a Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .TomO:
Thank you for your review of this Samsung HW-Q850T Soundbar System. I am sorry to hear that you are not completely happy with your audio experience and are considering returning your unit.
Please know that you can update your firmware with a USB device. If not connected to the internet, you can download it onto a USB device, and then upload it to your soundbar - no wireless connection required. When an update is available, you can update the Soundbar by connecting the USB drive that contains the update firmware to the SERVICE port of the Soundbar. You will need a Micro USB to USB adapter cable (not supplied)
1. Go to the Samsung Electronics website (www.samsung.com) → search for the model name from the customer support menu option.
2. Download the upgrade file (USB type).
3. Unzip the file to create a folder with the file name.
4. Store the created folder in a USB and then connect it to the Soundbar.
5. A sequence of “UPDATE” > “BYE” > “ON” will appear on the display 3 times. This will take around 6 minutes.
- During update, do not turn it off or remove the USB.
- If “UPDATE” does not appear on the display window, remove the power cord from the Soundbar and then reconnect it.
- When the latest version is installed, no update is performed.
- Depending on the USB type, update may not be supported.
6. After the 3 cycles are complete, the Soundbar will restart and last source used will appear on the display for about 20 seconds and then it will go off (“UPDATE” > “BYE” > “ON”) 3 times “D.IN” > off
If your soundbar fails to update or is experiencing problems, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Ambassador
Good sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Gets pretty loud but could use a little more power for when you really want to crank it up for that cinema sound
I would recommend this to a friendGood Soundbar with minor issue
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a nice surround soundbar for its price but found a issue where it takes a second or two before music turns on for videos.
I would recommend this to a friend- Cons mentioned:Rear speakers
Not worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this for our theater room and we were not impressed. The “wireless” back speakers still have to be wired to a sync module and the sound wasn’t anymore impressive than our cheaper Samsung sound bar. We returned this and are still shopping for something else. Not worth the money in our opinion.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Happyshopper,
Thank you for your review of the Samsung Q850T Soundbar. We appreciate your feedback regarding the design of the Rear Kit included, as well as the sound performance of your soundbar.
Please know that should you ever need assistance with settings or adjustments with a future Samsung purchase to optimize your sound experience, Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist