Customer Ratings & Reviews
- Model:
- HW-Q850T/ZA
- SKU:
- 6400657
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers have good things to say about the sound quality, easy setup, Dolby Atmos, and bass of the 5.1.2-Channel Soundbar. They appreciate the good sound quality and features, easy hookup system, amazing Dolby Atmos, and shockingly good bass. However, some customers have concerns about the rear speakers not being Bluetooth, the price not being worth it, and connectivity issues with Samsung TVs.
This summary was generated by AI based on customer reviews.
Decent sound, just not simplest to set up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the most straightforward to set up, connect to WiFi network etc. Decent sound, Alexa a nice add on. Decent sound.
I would recommend this to a friend10/10
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down this is the soubdbar to get i highly recommend this soundbar its really loud but its crystal clear. Great bass great sound all around. The only cons about this product is that the two rear speakers aren't loud enough but they get the job done imo.
I would recommend this to a friendok at best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound bar sounded good but not much from the subwoofer had to turn it up loud to do enything but I found out that thats the way it is with most Samsung woofers. Bought a Vizio for 2 hundred less the same setup and man it shook you when it was suppose to
No, I would not recommend this to a friendBrand response from Samsung
Posted .RickC:
Thank you for your review of this Samsung HW-Q850T Soundbar. I am very sorry that you are not completely happy with the bass performance.
There are two adjustments that can be made to maximize bass from the soundbar and subwoofer:
1) Using the WOOFER button on the remote, you can adjust the volume of the subwoofer between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button in.
2) Adjust the bass control by pressing the SOUND CONTROL button (gear icon) on the remote control, then select BASS to increase the level. You can adjust the volume between -6 to +6 by using the Up/Down buttons.
For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.
I hope this helps. For further assistance with features, settings, adjustments, or functions please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Samsung Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This took some getting used to for some members of our house as the background sounds are so realistic that everyone kept thinking / asking if someone was at the door or was that the TV..... Huge, quality sound from this system.
I would recommend this to a friendWorth the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A respectable sound system! When utilizing the HDMI 2.1 cables the sound quality is pretty darn good!
I would recommend this to a friendSamsung rocks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price you get your money’s worth. Easy set up and has two rear speakers for extra power.
I would recommend this to a friendExpected more quality for the price.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product’s images were a lot more colorful with great images at the store than here at home.
No, I would not recommend this to a friendSound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound but I installed with older TV and sound bar did not include optical digital cable.
I would recommend this to a friend- Cons mentioned:Customer service
Buy something else
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for about a month. And then it started dropping sound intermittently. Sent it of for repair, and now they're sending it back having informed me there are no issues with it. But, since they didn't fix anything, it's still broken. Which, is unfortunate because I could have taken it back to best buy and got a different system, but instead decided to give them a chance to fix it. Lesson learned. I would recommend you purchase a different system.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Kyle:
I am very sorry that you are experiencing issues with your HW-Q850T Soundbar. It is possible that you were experiencing connection issues to your network. Please make sure you are running the latest firmware update which includes improved connectivity. You can update your firmware ver. 1017.5 by Auto Update, using the SmartThings app, or by using a USB device.
Should you need further assistance with this issue, or have any questions about features or operation, please know that Samsung is here to help. You can contact us via any of the below options:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Great sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound but always sound delay issues, I need to sync if I change from Netflix to regular cable
I would recommend this to a friend- Cons mentioned:Customer service
Over-promised and under-delivering Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the words written on the Samsung website. Samsung must employ people at a prison camp. No one seems to enjoy helping people. I spent nearly 90 minutes on the phone trying to resolve the issue of why the TV kept encysting that I plug this in to ARC-HDMI2 when it already was in that position. Watching the TV waiting for "Beyond Immersive" sound might take a while as it is on backorder with this system. I will be returning this system and installing a 10 year old Bose that blows the doors off this system
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi csgribble,
Thank you for your review of this Samsung HW-Q850T Soundbar System. . I am very sorry for the issues you have encountered and understand your disappointment. Your user experience is very important to us and will be shared with our teams.
You may want try to connect the TV to the soundbar using a different HDMI cable. We recommend you use a coreless HDMI cable if possible. If you use a cored HDMI cable, use one whose diameter is less than 0.55 inches (14 mm).
For further assistance, please contact Samsung Customer Support and a representative will gladly help you at:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Ambassador
Clear and Powerful sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent 5.1 system. Feels very realistic. One issue is with the setup of blutooth for the back speakers, they had a lag initially. But when the system was connected to the TV using eARC HDMI, it was just amazing
I would recommend this to a friendExcellent Mini-Home Theatre!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This setup is perfect for a bedroom or smaller area that we have it running in. The extra speakers and overall sound is really nice. Well worth the money, esp. on sale.
I would recommend this to a friendThe Staff knows my name
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The staff knows my taste and as soon as I walk in pretty much each and everyone calls me by my name there staff has real good chemistry and they are always friendly and helpful to everyone that walks in there store.
I would recommend this to a friend- Pros mentioned:Sound quality
Atmos lag on Xbox series x, returned for the jbl
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Serious lag when using dolby atmos on series x and Samsung q80 TV. Made using atmos or anytype of Bitstream out from the series x totally unwatchable. System sounded fine and I probably would have kept it if there was no audio lag. Well returned and got the jbl 9.1 soundbar in its place. Audio lag is gone, atmos is awesome. There is absolutely zero comparison between the samsung and the jbl, jbl wins by a landslide. Also I didn't realize how little the samsung surrounds where doing until the jbl surrounds where back there. Wow im so happy with the system now. Stay away from the samsung system.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Knight4444,
Thank you for your review of the Samsung HW-Q850T Soundbar System. I am sorry to hear that it did not work out for you and have returned your unit. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the near future.
~ Samsung Ambassador
Excellent, balanced sound; easy set-up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is excellent, and well balanced. It was very easy to set up; the directions were very clear. The sound is rich and full, and very natural--not gimmicky. The subwoofer adds depth and is not overpowering.
I would recommend this to a friendGreat sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great even with a vaulted ceiling. After adjusting atmos level. Great bass after testing different spots in the room. Place subwoofer for sound not looks.
I would recommend this to a friend- Pros mentioned:Sound quality
Good not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds quality is superb, connecting Alexa is a problem
I would recommend this to a friendBrand response from Samsung
Posted .Hi Mkjr,
To set up the Alexa functionality on the HW-Q850T Soundbar, you must do it within the SmartThings app. However, if you are having trouble, follow these steps on your smart phone:
1. First delete the Soundbar from your SmartThings account: At the top left corner of the main page, tap on the 3 horizontal bars > Devices > tap on the 3 vertical dots on the top right corner > Delete > select the Soundbar > Delete
2. Uninstall the SmartThings app from your smart phone
3. Reinstall the SmartThings app from the app store
4. Sign in to your SmartThings account
5. Tap the + button at the top right of the main page > select Device > AV > Samsung > Soundbar
6. After the Soundbar has been added, select the Soundbar from the main page
7. Tap on the 3 vertical dots on the top right corner and tap on “Alexa Settings” to log in to your Amazon account
I hope this helps to resolve your issue with Alexa. If you need further assistance, please contact Samsung Customer Support at:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Ambassador
More power
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had purchased the Q70R soundbar and found it lacking the intensity I wanted. Swapped it out for this one and it doesn't disappoint especially listening to music and movies. Rear speakers give it a lil extra kick.
I would recommend this to a friendGreat deal!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality & value with my Samsung TV! Helped juice up Christmas gift to family.
I would recommend this to a friend