Customer Ratings & Reviews
- Model:
- HW-Q850T/ZA
- SKU:
- 6400657
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers have good things to say about the sound quality, easy setup, Dolby Atmos, and bass of the 5.1.2-Channel Soundbar. They appreciate the good sound quality and features, easy hookup system, amazing Dolby Atmos, and shockingly good bass. However, some customers have concerns about the rear speakers not being Bluetooth, the price not being worth it, and connectivity issues with Samsung TVs.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Customer service
Samsung is trash DO NOT BUY!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for 4 months and now no sound comes out of it and it cycles on and off repeatedly. After hours on the phone with Samsung customer service they asked me to send it back WITH the power cord. They had it for a day and tested it and says it works fine. Then they sent it back to me without the power cord. Now I'm waiting on them to send me another power cord which they said they would not overnight and it will be going out regular mail. When it did work the sound quality was only slightly better than the sound that came out of my Sony TV speakers. SAMSUNG CUSTOMER SERVICE IS AWFUL AND I WILL NEVER BUY ANOTHER SAMSUNG PRODUCT EVER AGAIN!!!!!
No, I would not recommend this to a friend Worth What It Costs
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soundbar and System is okay, not the best. Definitely worth what you pay for though.
I would recommend this to a friendExcellent sound and sound effects
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My review is based on Samsung comparison. First bought the HW-Q60T. Bad sound, matched rear speakers useless. Exchanged it for the HW-Q850T. Monster difference. Spend the extra money for the HW-Q850T
I would recommend this to a friendOverpriced Sound Bar with poor sound performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this product after reading the favorable reviews on Best Buy website. The sales price made purchase enticing and decided to buy the sound-bar with the rear speaker option. Brought it home and connected all the components with no problems. I liked the display showing on the right side of the bar. I watched Netflix content and blue ray videos and the surround affects were not inspiring, especially the Atmos affects which were negligible. The worst part was the dialog from the center channel speakers which was very strained and I had to considerably increase the level, to hear the conversations. This became annoying since I did not want to play the sound loud high all the time to hear the voices. I decided to return the sound bar system and bought something else. For the price, I would have expected a much better performance from this bar.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TechnologyBuff,
Thank you for your review of the Samsung HW-Q850T Soundbar System. I am sorry to hear that you were not completely happy with the subwoofer and have returned your unit. I understand your disappointment.
Your feedback is very important to us and will be shared with our product team.
Please know that should you ever need assistance with settings or adjustments with a future Samsung purchase to optimize your sound experience, Samsung Customer Support is here to help.
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Ambassador
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great sound but the rear speaker not stand alone wireless as I supposed they will be
I would recommend this to a friendUnderrated, perfectly priced champion.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought on a whim because of sale price, have been completely satisfied since the moment I hooked it up. I'm not an audiophile, but this does excellent with atmos movies in my opinion.
I would recommend this to a friendGood value
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Surround speaker volume are low but otherwise its a good system
I would recommend this to a friendMore Low Base NEEDED!!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Almost unfair to rate this product because we previously owned a Harman Kardon system which went above and beyond expectation. Had we had this Samsung system first it would have been impressive. I will however recommend it for the first time home theater buyer who wants a solid system at this price point.
I would recommend this to a friendBrand response from Samsung
Posted .TrueGeek,
Thank you for your review of this Samsung HW-Q850T Soundbar. I am very sorry that you are not completely happy with the bass performance.
There are two adjustments that can be made to maximize bass from the soundbar and subwoofer:
1) Using the WOOFER button on the remote, you can adjust the volume of the subwoofer between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button in.
2) Adjust the bass control by pressing the SOUND CONTROL button (gear icon) on the remote control, then select BASS to increase the level. You can adjust the volume between -6 to +6 by using the Up/Down buttons.
For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.
I hope this helps. For further assistance with features, settings, adjustments, or functions please contact Samsung Customer Support at:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Ambassador
boom sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.MacBook Pro 13.3" Laptop - Apple M1 chip - 8GB Memory - 512GB SSD (Latest Model) - Space GraySamsung - HW-Q850T 5.1.2ch Soundbar with Dolby Atmos/DTS:X and Wireless Rear Speakers (2020) - Black
I would recommend this to a friendGreat sound
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As my first soundbar i am happy with it but giving it an average rating because the back speakers are quiet and at least once or twice during a movie there is a brief pause in audio where you hear nothing for about a second.
No, I would not recommend this to a friendGreat sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I think its a great soundbar, looks, quality and sound. Easy setup.
I would recommend this to a friendget it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice would recommend. couldn't go wrong with 40% off on deal of day.
I would recommend this to a friendBass
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it works as it’s Supposed to glad I got it really good system
I would recommend this to a friendSamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this soundbar! Super loud and the rear speakers are great:)
I would recommend this to a friendSpeakers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good speakers but wish was little louder...it’s not SONOS..
I would recommend this to a friendSurround sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product, exactly what I needed for my basement.
I would recommend this to a friendGood quality with pretty good sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Acceptable sound, decent bass, works good after set up.
I would recommend this to a friendGREAT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for my husband after Christmas to go with his Samsung TV as an open box. It was missing some items but we purchased them from Amazon, He loves it.
I would recommend this to a friend- Pros mentioned:Sound quality
WiFi/Bluetooth not good
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is very nice and deep bass as well. WiFi and Bluetooth never work no matter what configuration I use. Bought it for its wireless capabilities but horrible for that use.
No, I would not recommend this to a friend Significantly underwhelmed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a cheap soundbar. I purchased it because it came with the wireless rear speakers bundled in. This was not the easiest of systems to get setup correctly with the TV, even using eARC. The rear speakers were difficult to connect/configure, there are many forums out there that helped me with this. In terms of sound quality. Is this better than the built in TV speakers? Yes, 100% better. However, the bass is seriously lacking, even with the bass volume turned up fully. The rear speakers only work with a Dolby Digital 5.1 (or better) source. So when watching older films/TV shows they are redundant. Volume is also limited with the rear speakers. Overall, i think there are much better and cheaper soundbars on the market.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ChrisD,
Thank you for your review of this Samsung HW-850T Soundbar. I am very sorry that you are not completely happy with the bass performance.
There are two adjustments that can be made to maximize bass from the soundbar and subwoofer:
1) Using the WOOFER button on the remote, you can adjust the volume of the subwoofer between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button in.
2) Adjust the bass control by pressing the SOUND CONTROL button (gear icon) on the remote control, then select BASS to increase the level. You can adjust the volume between -6 to +6 by using the Up/Down buttons.
For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.
I am also very sorry to hear that you did not experience the full potential of the surround sound system.
By design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume.
However, there are a few settings you can change to adjust the surround effect to your preference:
1) Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not capable of surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote.
2) If the source has surround channels, select the desired Sound Mode from the Soundbar remote.
3) Turn off Dynamic Range Control. This is done by pressing and holing the Sound Mode button while the Soundbar is in standby mode. Depending on your soundbar model, you may or may not have DRC.
4) Increase the volume level of the surround speakers using the Sound Control button on the Soundbar remote control. Press the Sound Control button on the soundbar remote (looks like a gear), then select REAR LEVEL and use the Up/Down buttons to adjust the volume within a -6 to +6 range.
I hope these tips help to enhance your audio enjoyment.
Should you need further assistance with this issue or have any questions, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Ambassador