Customer Ratings & Reviews

Hi CAMFLA,

Thank you for sharing your review of the Samsung HW-Q850T Soundbar. I am sorry to see that you are not completely happy with the sound performance.

You can try manually optimizing your audio experience by pressing the SOUND CONTROL button (looks like a gear) to access the setting items such as TREBLE, BASS, SYNC, CENTER LEVEL, SIDE LEVEL, FRONT TOP LEVEL, REAR LEVEL, REAR TOP LEVEL, and VIRTUAL ON/OFF. The selected item can be adjusted using the Up/Down buttons.

– To control the volume of the treble or bass sound, select TREBLE or BASS in Sound Settings, and then adjust the volume between -6~+6 by using the Up/Down buttons.

– Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.)

– To control the volume of each speaker select CENTER LEVEL, SIDE LEVEL, or FRONT TOP LEVEL in Sound Settings, and then adjust the volume between -6~+6 by using the Up/Down buttons.

– If the video on the TV and audio from the Soundbar are not synchronized, select SYNC in Sound Control, and then set the audio delay between 0~300 milliseconds by using the Up/Down buttons.

– SYNC is only supported for some functions.

– The VIRTUAL Speaker function can be turned ON/OFF by using the Up/Down buttons.

By design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume.

However, there are a few settings you can change to adjust the surround effect to your preference:

1) Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not capable of surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote.
2) If the source has surround channels, select the desired Sound Mode from the Soundbar remote.
3) Turn off Dynamic Range Control. This is done by pressing and holing the Sound Mode button while the Soundbar is in standby mode. Depending on your soundbar model, you may or may not have DRC.
4) Increase the volume level of the surround speakers using the Sound Control button on the Soundbar remote control. Press the Sound Control button on the soundbar remote (looks like a gear), then select REAR LEVEL and use the Up/Down buttons to adjust the volume within a -6 to +6 range.

I hope these tips help to enhance your audio enjoyment.

Should you need further assistance with this issue or have any questions, please contact Samsung Customer Support at:

1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Ambassador

Hi TechGeek,

Thank you for your review of the Samsung Q850T Soundbar. Your feedback is very important to us and will be shared with our product team.

It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.

Please know that should you ever need assistance with settings or adjustments with a future Samsung purchase to optimize your sound experience, Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Specialist

Hi Wired,

Thank you for purchasing the Samsung HW-Q850T Soundbar System which comes with a subwoofer and rear speaker kit. I am very sorry for any confusion about the wireless description of the rear speakers.

Occasionally, customers have trouble hiding and running speaker wires from the front of the room (where their soundbar is) to the back of their room (where they have their rear speakers). The Rear Speaker Kit eliminates that hassle. Connect the rear speakers to its wireless module and place these three in the back of your room. One wire is required to connect each rear speaker to the wireless module. Then plug in the power cable to the module. The “wireless” convenience is in connecting your soundbar and any other speakers at the front of the room to the rear speakers – this can now be done via Wi-Fi through the wireless module, eliminating any clutter of long wires running the length of your room.

For complete setup instructions, please refer to your User Manual or go to this link:
HW-Q850T & SWA-9000S Rear Kit:
https://downloadcenter.samsung.com/content/UM/202005/20200522132321716/AH81-11670A-00_FM_HW-Q850T_ZA_ENG_20200508.pdf

If you need further assistance or have questions, please feel free to reach Samsung Support at:

1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Ambassador

Jayson:

Thank you for purchasing the Samsung HW-Q850T Soundbar System which comes with a subwoofer and rear speaker kit. I am very sorry for any confusion about the wireless description of the rear speakers

Often times, customers have trouble hiding and running speaker wires from the front of the room (where their soundbar is) to the back of their room (where they have their rear speakers). The Rear Speaker Kit eliminates that hassle. Connect the rear speakers to its wireless module and place these three in the back of your room. One wire is required to connect each rear speaker to the wireless module. Then plug in the power cable to the module. The “wireless” convenience is in connecting your soundbar and any other speakers at the front of the room to the rear speakers – this can now be done via Wi-Fi through the wireless module, eliminating any clutter of long wires running the length of your room.

For complete setup instructions, please refer to your User Manual or go to this link:  https://downloadcenter.samsung.com/content/UM/202005/20200522132321716/AH81-11670A-00_FM_HW-Q850T_ZA_ENG_20200508.pdf

If you need further assistance or have questions, please feel free to reach Samsung Support.

1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

Hi Nkozi,

I am sorry to see that you are not completely happy with the performance of the HW-Q850T sound system featuring audio-enhancing technologies like Acoustic Beam for directional sound, Adaptive Sound mode to optimize content, and wireless subwoofer for deep bass.

You can try manually optimizing your settings by pressing the SOUND MODE button on your remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME PRO, or ADAPTIVE SOUND.

STANDARD - Outputs the original sound.
SURROUND SOUND - Provides a wider sound field than standard.
GAME PRO - Provides stereoscopic sound to immerse you in the action while gaming.
ADAPTIVE SOUND - Analyzes the content in real time and automatically provides the optimal sound field based on the characteristics of the content.

You can try manually optimizing your audio experience by pressing the SOUND CONTROL button (looks like a gear) to access the setting items such as TREBLE, BASS, SYNC, CENTER LEVEL, SIDE LEVEL, FRONT TOP LEVEL, REAR LEVEL, REAR TOP LEVEL, and VIRTUAL ON/OFF. The selected item can be adjusted using the Up/Down buttons.

– To control the volume of the treble or bass sound, select TREBLE or BASS in Sound Settings, and then adjust the volume between -6~+6 by using the Up/Down buttons.

– Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.)

– To control the volume of each speaker select CENTER LEVEL, SIDE LEVEL, or FRONT TOP LEVEL in Sound Settings, and then adjust the volume between -6~+6 by using the Up/Down buttons.

– If Surround Speakers are connected, select REAR LEVEL and then use the Up/Down buttons to adjust the volume within a -6 to +6 range. Please know that by design, the surround rear speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume.

Please note:
• When the input source is Dolby Atmos®, the Subwoofer-only setup provides 3.1.2 channel audio, while the Subwoofer & Wireless Rear Speaker Kit setup provides 5.1.2 channel audio.
• The Surround Speakers will not produce sounds for 2 channel output while STANDARD mode is
in use. To enable sound for the Surround Speakers, change the effect mode to SURROUND.

I hope these tips help to enhance your audio enjoyment. Should you need further assistance with this issue or have any questions, please contact Samsung Customer Support via any of the below options:

1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

~ Samsung Ambassador