Customer Ratings & Reviews
- Model:
- HW-K950/ZA
- SKU:
- 5507159
Rating by feature
- Value
Rating 3.4 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 3.7 out of 5 stars
Customers are saying
Customers are pleased with the sound quality, Dolby Atmos feature, easy setup, and the inclusion of rear speakers. Some customers feel that the price is high, there are connectivity issues, and the volume could be improved.
This summary was generated by AI based on customer reviews.
Better Than Bose
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I literally returned my Bose system (that was twice as expensive) after I got a demo for the Samsung. I felt like I was in a movie theater.
I would recommend this to a friendGreat sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound bar ever. Crystal Clear noises/ sounds. Lots of bass and also like how everything goes through the sound bar to be connected
I would recommend this to a friendSound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best system. I had to return it. The little speakers wouldn’t work with out Dolby which wasn’t what I wanted
I would recommend this to a friendGreat sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You could pay a lot more for a sound bar, but why would you? This sound bar puts excellent sound. It;s like you are in a movie theater!
I would recommend this to a friendGreat bang for the buck
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to replace a Bose Cinema SR 1 due to the fact I could not here the dialog as it was being covered up by the sound effects.
I would recommend this to a friend- Cons mentioned:Price
EH !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ya know for $1200 I expected a lot more, it almost seems like the tv speakers are just as good.
No, I would not recommend this to a friend worth every penny.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the product performs very well it has met my needs what I really enjoy are the background speakers they can go anywhere.
I would recommend this to a friendGreat Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the price! I would purchase this again! Purchases the K8500 to go along with it.
I would recommend this to a friendMove to another Best Buy product
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not care for this a product very disappointed in the disconnecting ughhh
I would recommend this to a friend- Pros mentioned:Sound quality
Samsung Soundbar System with Dolby Atmos
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it due to the problem that Best Buy and Samsung already knew about before the sale. It drops the rear wireless speaker connections, times out starting at 10 minutes on pause and works it's way down to 2 minutes. Good sound but the constant dropping of signal isn't worth the cost...Going to buy Sonos!
No, I would not recommend this to a friendBrand response from Samsung
Posted .pcuser:
Thank you for your review of this Samsung Soundbar System.
I am sorry to hear that you were not completely satisfied with it. Your overall customer experience feedback is important to us and we will document your concerns.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We hope to regain you as a customer in the near future.
- Samsung Solutions
The base holy s—t
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The system takes the place of having a home stereo with wires all over the house this wireless system is great
I would recommend this to a friend- Cons mentioned:Price
Bought an Open Box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this from my local store as an open box, so I knew it may or may not work. I tried to use it for a few days and just returned it. The soundbar is loud but surround speakers and atmos effect is just weak. Too expensive for the quality of surround sound being offered. The speakers also had a bad hissing sound. Pass....
No, I would not recommend this to a friend Excellent Soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sounds amazing. Perfect fit for my living room. Awesome sound and surround sound is great when activated.
I would recommend this to a friend- Pros mentioned:Bass
It was ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has good bass ,sounded OK ,just not loud enough!!!
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Audio Product. I am sorry that you are not completely satisfied with the experience.
Your user feedback is also important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Atmos is completed awesome effect.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very happy with my purchase because now I had my own theater at home.
I would recommend this to a friendsound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My sound bar sounds great after rep explained all my options and helped me make choice. Great guy
I would recommend this to a friendAwesome sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recommend this sound bar to everyone that wants to enjoy there movies
I would recommend this to a friendGreat sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy this sound I really like that the 2 back speakers and the subwoofer are wireless
I would recommend this to a friendLove it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality and fits in our room so it's the perfect size as we were I decided about what size to get
I would recommend this to a friendHave used it for a year
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great speakers but the rear ones are really low and you can barely hear anything out of them
No, I would not recommend this to a friend