Customer Ratings & Reviews
- Model:
- HW-K950/ZA
- SKU:
- 5507159
Rating by feature
- Value
Rating 3.4 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 3.7 out of 5 stars
Customers are saying
Customers are pleased with the sound quality, Dolby Atmos feature, easy setup, and the inclusion of rear speakers. Some customers feel that the price is high, there are connectivity issues, and the volume could be improved.
This summary was generated by AI based on customer reviews.
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a really awesome system especially with the 4K
I would recommend this to a friendAwesome sound!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was exactly what we where looking for. Great quality
I would recommend this to a friendExcellect sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the wireless rear speakers make a Hugh difference.
I would recommend this to a friendGood but can't compare with true Dolby Atmos
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't replace the actual traditional wired 5.1 surround
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Atif
Thank you for purchasing this Samsung K950 Soundbar System
I am sorry to hear that you were not completely satisfied with its sound quality.
Your feedback is very important to us and will be shared with our product team for future improvement.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Just passed 2 yrs and its acting up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yout hink it last more than 2 yrs, but the subwoofer makes a popping noise now during bass hits, and bluetooth speakers have a hissing sound just as loud as the sound it passes...gonna see what they can "do for me"..
No, I would not recommend this to a friendStay far far away from this item.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm on my second one. First one we could turn up to 100 and still be able to talk a bit loud and hear each other and this is in a very small living room. Returned it for another and still have issues with wireless sub and rear speakers not connecting to the soundbar. Even trying to manually connect them rarely works. If I could have given this zero stars I would have! I even contacted Samsung and they basically said it is what it is, doesn't always connect automatically. Live with it. I say for the amount of money I paid (this was not a cheap item), I shouldn't have to live with it!! Total BS.
No, I would not recommend this to a friend- Cons mentioned:Customer support
Horrible
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar was horrible. On with customer support for problem after problem. They couldn’t fix and gave me a refund.
No, I would not recommend this to a friend Different than What I Expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Speaker system which appears to be first class but not as I expected. Some of the movies where could not hear with higher sound not unless you enjoy base. Base can be too loud if not lowered.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Chad:
I am very sorry that this Soundbar System with Dolby Atmos has not lived up to your expectations and that you find its bass levels too loud.
This K950 model allows cinema style sound with 15 built-in speakers*, including 4 upward-firing speakers and rear wireless speakers that deliver crystal clear sound from all around you. Dolby Atmos transports you into the story with moving, three-dimensional audio that flows all around and above you with breathtaking realism.
Please reach out to us so we can better understand your usage scenario and troubleshoot your bass concerns.
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We hope to hear from you soon.
- Samsung Solutions
- Cons mentioned:Connectivity
Terrible soundbar
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never had this soundbar connect to the tv or apple tv properly. it is just such a headache in every way possible.
No, I would not recommend this to a friend Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had the sound system deliver to my house open up the box missing the remote and all the power cords called Best Buy and they said only thing I can do is either bring it to the store or They can give me 10% off what the heck did I want 10% off when I had no power cords or remote 60 pounds little old me have to take it back to the store will not purchase again too heavy to be lifting they were no help
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Jacob,
Thank you for your review of this Samsung Soundbar System.
I am sorry to hear that you are experiencing issues.
Samsung products are engineered to the highest standards of performance and quality and we back the soundbar system with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
Please contact us for replacement parts w by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
Or insert this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook messenger at: http://m.me/samsungsupport .
You can also tweet us at https://twitter.com/messages/compose?recipient_id=18768513.
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
-Samsung Ambassador
So So sound system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So So sound system.....installed this in my house, and was not impressed with the overall sound. Returned it for the Bose wireless system, and couldn't be happier :)
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .MrJonnycat63:
Thank you for your review of this Samsung Soundbar.
I am sorry to hear that you had issues with this model and have returned it.
Should you ever decide to give Samsung Soundbars another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Don't buy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I spend so much money on this sound bar and for nothing. Worst sound bar I've ever owned. The rear speakers and sub disconnect constantly. To re pair them is a very difficult and the process may pair one and not both. The sound is ok when all are working. But just ok, it's definitely not impressive. If I could return, I would. Unfortunately I had to go away and missed my opportunity.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung K950 Soundbar System.
I am sorry to hear that you are experiencing connection issues.
Please give us the opportunity to assist you with the issues by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Defective subwoofer....would not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were unable to par subwoofer with the soundbar however the sound was great coming from soundbar.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System. I am sorry to hear that you are experiencing issues.Please give us the opportunity to assist you with the pairing issues by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
- Cons mentioned:Volume
Poor sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected. The volume is not that great. My tv has better volume. Not so good Sound effects.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Felix:
Thank you for purchasing this Samsung soundbar. I am sorry to hear that you were not happy with the volume level on this speaker.
A common misunderstanding is that customers are not placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo perpendicular to the floor, you will experience muffled or low quality sound because the unit will be resting on the speakers.
Should you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Ehh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So although I'm not saying this is a bad sound at it doefinetlyndid not live up to the description or expectations I ended up with an lg
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Evan
Thank you for your review of this Samsung K950 Soundbar System
I am sorry to hear that you were not completely satisfied with it.
Your feedback is very important to us and will be shared with our product team for future improvement.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Not impressive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is comparable to the much cheaper Visio surround sound system. Spend your money on a Bose or sonos.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Nefarious,
Thank you for purchasing the Samsung HW-K950 Soundbar with Dolby Atmos Technology. I am sorry to hear that you did not experience the full potential of this system.
A possible cause is that the rear speakers may appear disengaged because the Soundbar may be in stereo mode (no surround effect) when playing non-Atmos content.
Here are a few things you can try to improve the rear speaker performance:
1) Connect the Soundbar to a network and upgrade the Soundbar to the latest firmware version.
2) Check that Surround Mode is set to ON.
3) Different effect modes (Standard > Music > Clear voice > Sports > Movie > Night mode) affect the levels of the surround speakers. Try a different effect to compensate for the source and room acoustics.
4) Try toggling the DRC feature. Dynamic Range Control is a feature that affects the volume levels on Dolby Digital sources.
5) Depending on the mode, the level of each speaker (including the Surround speakers) can be controlled individually.
For further assistance, please contact Samsung Customer Support and a representative will gladly help you.
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Solutions
Do not buy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this system to complement my KS8000 Samsung TV. Very disappointed. I changed the HDMI hock ups many times to get Dolby Atmos. I actually got it to work once and it was fantastic. Since then can’t get it to work again. Bought new 2.1 HDMI cables and still no Atmos. I paid a lot for a 5.1 sound bar that should be 7.1. Waste of money!!!!!
No, I would not recommend this to a friendDon't Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this to go w/ my Samsung TV -- This has been completely useless -- I've been on the phone w/ Tech support more than I've been able to enjoy the soundbar. Tech support is so useless... I might end up returning the sound bar if I can't get this to finally work... I won't buy this again.
I would recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your feedback on this Samsung Soundbar System. I am sorry to hear that you are not completely satisfied with the user experience.
Your user feedback is very important to us and will be shared with our product and customer care team.
-Samsung Ambassador
Nothing exciting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it the next day. Nothing "wow" like I expected with the Dolby Atmos.
No, I would not recommend this to a friendBrand response from Samsung
Posted .WorkingDad:
Thank you for your review of this Samsung Soundbar System. I am sorry to hear that it did not work out for you and returned it.
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We hope to regain you as a customer in the near future.
- Samsung Solutions
Not recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This device does not offer room correction, has a Miriam of interference issues. Arc audio pass through does not include Atmos even though this system is touted as Atmos. Arc fails and will become unavailable after the return period is over. Audio quality is good however this is only when system actually functions.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Hi Chris, we understand your concerns with the Soundbar. Please fill out the form below and one of our social media specialists would be happy to assist you. http://smsn.us/SamsungSupportUSA and we will respond accordingly. ^Britt