Customer Ratings & Reviews
- Model:
- HW-Q60R/ZA
- |
- SKU:
- 6327856
Customer reviews
Rating 4.6 out of 5 stars with 1613 reviews
(1,613 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the sound quality, describing it as amazing. They also appreciate the easy setup and the price, calling it a great value for exceptional sound. The bass is praised for being low and powerful. Some customers have expressed concerns about the volume, wishing it could be louder, and a few have mentioned that the soundbar creates an echo with the TV sound. There are also a few comments about the size of the soundbar, with some customers wishing it were smaller.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Bass
Rated 4 out of 5 stars
Great for sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice system sounds great Adjusting is very simple The value of price makes this a great buy for those that don’t want to spend vey much Get the satellite speakers they help
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Great affordable sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great beginner sound bar! Easy to set up and sounds great. I highly recommend that toy get the rear speakers that pair with them.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Great sound love it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great surround sound. I had the zvox soundbase but it blew in a week returned it for this. Haven't had a problem had it for a month.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
sound is great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the sound from this system. I am not a sound expert so you will need to test it yourself but it does what it says and I am pleased.
I would recommend this to a friend - Pros mentioned:Easy setup
Rated 4 out of 5 stars
Great sound quality. EASY SET UP
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plugged it in and it connected immediately! I love using this for music. For movies, it seems a little quiet, but that is probably just a setting I need to change somewhere.
I would recommend this to a friend Rated 5 out of 5 stars
Convenient when used with a Samsung TV and Alexa
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Going from 100 watts per channel 7.1 surround to this soundbar made the soundbar seem a little weak. I got it to de-clutter a little bit and to upgrade my outdated system. I paired it with a 75" Samsung TV and chose this model to match up all the possible features by having the same brand, and because it works with Alexa. I immediately added the optional wireless rear speakers, which helped a lot. If you choose this system, go ahead and get the rear speakers too. No problems with it yet. Easy to set up. Sound is okay for the money.
I would recommend this to a friend- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Great sound system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound system very pleased great acoustics great complement to the tv would highly reccomend this purchase to other audiophiles
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
SOUND BAR
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SWEEEEEET!!!! QUALITY IS AMAZING,HAVE ALWAYS BEEN IMPRESSED BY HARMON KARDON,GLAD TO SEE SAMSUNG HOOK UP WITH THEM!!!! 5 STARS ⭐⭐⭐⭐⭐
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Excellent voice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice speaker and quality of sound and not compare with chip companies and nice woofer performance.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 4 out of 5 stars
Good soundbar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality. Voice projects clear and sounds bounce off wall to give that full surround sound effect. Bass is not as strong/powerful as I would like from a sound system.
I would recommend this to a friend - Pros mentioned:Bass
Rated 5 out of 5 stars
The best sound
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know if I will go to the movies again, The soundbar and subwoofer is the greatest. Wireless is the way to go!!
I would recommend this to a friend Rated 4 out of 5 stars
Tremendous improvement over TV sound alone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a top-of-the-line Samsung Plasma TV from 2011 that I've been using with an old Bose 5.1 surround system. The surround system failed last fall (it was 20 years old) and we began using the TV sound. It was not acceptable so we added this soundbar. The soundbar is a tremendous improvement over the TV sound, dialogue is much easier to understand and the bass is considerable, but it is not a substitute for true surround sound. There is a little left to right sound imaging but not enough to notice. I will probably go back to surround sound in the future but for now this product provides excellent TV sound.
I would recommend this to a friend- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Great soundbar!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the Samsung soundbar! Awesome sound quality! We debated on get this when we bought a new TV and we definitely are glad we did!
I would recommend this to a friend - Pros mentioned:Price
Rated 5 out of 5 stars
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of my best purchases in recent times. For $279 @ Thanksgiving, you will not go wrong.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great sound bar, works really well with Samsung tv. Easy to setup and connect to the tv. Great sound and thumping bass.
I would recommend this to a friend - Pros mentioned:Easy setup
Rated 2 out of 5 stars
I really wanted to like this soundbar.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We gave it a trial for 7 weeks and just could not fall in love with this (normally $499) soundbar/subwoofer combo. The good: Setup was super easy. The subwoofer and soundbar talked to each other with a push of a button. Connection to our TV was a snap too. The TV remote controlled the soundbar volume effortlessly. The bad: Sound (dialog) was muddy at best. I messed with the simple treble & bass controls, subwoofer levels, and surround modes, and nothing sounded great. "Standard" was about the best for dialog, but then it lacked any cool (simulated) surround effects for movies or even action scenes in TV shows. If you switched to those modes, the dialog would be lost in the mix. Some of this has to do with room acoustics (something I know quite a bit about), but with soundbars designed for un-treated living rooms, there should be more control over dialog. Heck, the 65" 4K TCL TV that it was connected to had more audio options than this sound bar, and it cost less money than this did. In the end, I ended up returning it last night. I really wanted to like it, but it just lacks the clarity that I was looking for, then again, I have a fully acoustically treated home theater room with over $10,000 in speakers that have been measured and tweaked for performance, so I am used to top notch audio performance and my expectations for a sound bar for the living room may be too high. Side note, this was to replace a 15 year old $200 Sony HTIB, but it sounded better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .NickB:
I am very sorry to see that this soundbar didn't work out and you experienced muddy dialog.
I know you have returned the soundbar, but based on your description of the dialogue, I would have suggested that you check the placement of the unit.
It has come to our attention that customers may be positioning the soundbar incorrectly, resulting in poor sound quality. The soundbar should be placed with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on Samsung.com and zoom in on the photos) If you have incorrectly placed the soundbar with the SAMSUNG logo perpendicular to the floor (facing you when you sit), you will experience muffled or low quality sound because the unit will be resting on the speakers.
If dialogue is being drowned out in action scenes and too low to hear in other scenes, I would recommend using Dynamic Range Control (DRC). DRC lets you apply dynamic range control to Dolby Digital tracks. With DRC turned on, loud sounds will be reduced.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat:  https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  https://www.facebook.com/samsungsupport
4) Twitter:  https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com
We hope to regain you as a customer in the future.
- Pros mentioned:Sound quality
Rated 4 out of 5 stars
Pretty good quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. Had some difficulty understanding how to change the input settings at first but now it’s pretty easy. Great sound. Wish it came with maybe another subwoofer
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
My neighbors are jealous.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the design of it. This soundbar's sound quality is amazing. The controls are easy to navigate and responsive.
I would recommend this to a friend Rated 5 out of 5 stars
Christmas Gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife looked at plenty of soundbar systems as a gift for our son and daughter-in-laws home. When I talked to Best Buy associate he was sure this system would be a great gift. Associate purchased this same system for himself just weeks ago. He thought the quality was great and it was on sale for the holidays. When our son installed sound system our daughter-in-law called us and invited us over for dinner. They were so happy, it sounded like you were sitting at the movies. Best Buy Best Price. Thank you
I would recommend this to a friend- Pros mentioned:Price
Rated 5 out of 5 stars
Like a Movie Theater!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i actually bought three of these for all family members and it is a fantastic product!
I would recommend this to a friend









