Customer Ratings & Reviews
- Model:
- HW-Q60R/ZA
- SKU:
- 6327856
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the sound quality, describing it as amazing. They also appreciate the easy setup and the price, calling it a great value for exceptional sound. The bass is praised for being low and powerful. Some customers have expressed concerns about the volume, wishing it could be louder, and a few have mentioned that the soundbar creates an echo with the TV sound. There are also a few comments about the size of the soundbar, with some customers wishing it were smaller.
This summary was generated by AI based on customer reviews.
Ver good sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the very best but for the price cant be beat sub works well.
I would recommend this to a friendunderwhelming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to clean things up under TV. It did that well. What it did not do is fill my living room with sound. I was told it was an awesome little speaker. I don't think it is worth 450.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Ruru:
I am very sorry that you are not completely happy with the audio performance of the subwoofer.
There are two adjustments that can be made to maximize the potential of the included wireless subwoofer. First, is to increase the WOOFER level from the included remote control. Second is to adjust the bass control: Press the Sound Control button (gear icon) on the remote control, then select BASS to increase the level.
Finally, for precise audio adjustments, you can use the 7-band frequency equalizer to optimize for your room acoustics.
I hope these tips help to solve your issue.
If the issue persists, please contact us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Solutions
Great System
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound system and easy to install for first time purchase.
I would recommend this to a friendHad to send to Samsung for repair
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to send to Samsung for repair. It was repaired or replaced
I would recommend this to a friendMajor Disappointment
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I brought my sound bar in ... as i had trouble with it from the very start. It did not pair with my tv.. i tried all directions over and over again. Sometimes it would pair and sometimes it would not...so obviously it had the capability to pair. I also bought a hefty geek squad protection plan. Anyway ... i was so frustrated with the sound bar and so sickened at how much i paid for it... it took it back to geek squad... i had an attitude from geek squad right from the start as if i was at fault or i did not know what is was doing... i brought all my equipment back in the box.. subwoofer, remote control and chargers for both subwoofer and soundbar.... when i went to pick it up... nothing was in a nice sound damage proof package.. it was just mishandled completely and all they gave back to me was a charger for the soundbar!! i ended up having to argue with them for a long time ... and they kept on saying i brought in the charger... bottom line ,,,the supervisor went and looked at his footage and came back and showed me a very lame footage of a quick exchange which i asked him to zoom in and he did not. I am missing the remote for the system... he argued with me about the charger for the sound bar showing me a video of nothing relevant than just an exchange of items that he did not zoom in on..... i asked him to zoom in and we could not decipher anything. i brought everything in in the original box and packaging and now you are accusing me that i did not bring in anything but a charger to my subwoofer. When i go to the geek squad they make me feel terrible as if i am wrong right from the beginning and seem to right away judge that i am in the wrong.. well i paid a lof of money for that sound bar ... that is not pairing ... i brought in all pieces of equipment to the very last detail ... and when i got to best buy ... they told me to get rid of the box .. they do not need it and just collected the items i brought in!!!!!!!!!! and that is where the mistake was made on your side... plus when i got the soundbar back.. it was not in the same condition as when i brought the soundbar in.... this is because ... they told me they did need the packaging i brought the soundbar in .. so they were handling and transporting it without any packaging to prevent damages ... all they needed was the soundbar!!!!!!!!!! well in light of that ... everything was handled extremely poorly. i feel that you guys have stolen from me!! Yes.. I am an easy target.. and this is not the first time that you have done this sort of behavior!! I cannot get hold of you at all.. its impossible to get past your pyramided of soldiers
No, I would not recommend this to a friendGood sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would get 5 stars if lips would sync with sound. Easy controls.
I would recommend this to a friend- Cons mentioned:Volume
No as expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Based on the Samsung brand and paired with the Samsung TV, unit is not loud or crisp enough. Have to raise volume to max for decent sound. My $100 insignia was much better, but gave it to my son thinking this was better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MDO3535:
I am sorry to see that you are not completely happy with the performance of the HW-Q60R sound system featuring audio-enhancing technologies like Acoustic Beam for directional sound, Adaptive Sound mode to optimize content, and wireless subwoofer for deep bass.
Please try these tips to improve performance:
1) Check that the soundbar is correctly positioned with the SAMSUNG logo facing up towards the ceiling. We have found that many customers are misplacing the soundbar with the SAMSUNG logo perpendicular to the floor (facing you when seated), with the unit resting on the speakers, resulting in muffled sound.
2) Adjust your settings. Refer to pages 22-24 of the User Manual: http://downloadcenter.samsung.com/content/UM/201905/20190502131706388/HW-Q60R_ZC_FullManual_01_ENG_FRA_190227.pdf
...to adjust sounds modes, treble, bass, frequencies, subwoofer, and more.
If you need further assistance, please know we are here to help. You can reach Samsung Customer Support via:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Probably needs more speakers added.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, it's better that not having some improvement over the stock TV speakers. The overall sound without adding additional speakers isn't as great as I thought it might be, but the item was on sale, so I took advantage of it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Loyal:
Thank you for sharing your experience with the Samsung HW-Q60R Soundbar.
So that we can better assist you with interface concerns and display adjustments for your particular usage scenario, we ask that you please contact us and speak with a Samsung Customer Service representative.
1) Phone: 1-800-SAMSUNG (ask for Soundbar) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
To optimize your product experience, we encourage you to register your new Samsung Monitor at: https://www.samsung.com/us/support/register/
…and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions
Good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s portable and easy to connect and aesthetically pleasing.
No, I would not recommend this to a friendI guess it’s ok-never had one before to compare
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it works ok. I’ve never used something like it before so I’m not sure how to rate it. The speaker is placed In the corner of the room but I’m wondering if maybe it would be placed on the wall instead of the floor. I’ll be researching it more to figure Out the best placement.
No, I would not recommend this to a friendBrand response from Samsung
Posted .TLeFevre:
Thank you for purchasing the Samsung Harman Kardon HW-Q60R Soundbar with Samsung Acoustic Beam.
The soundbar is typically placed under the TV, centered to where you would be sitting. The subwoofer is also typically placed near the TV, facing where you would be sitting.
Please watch the video here: https://www.samsung.com/us/televisions-home-theater/home-theater/sound-bars/hw-q60r-samsung---harman-kardon-soundbar-with-samsung-acoustic-beam-hw-q60r-za/
The video is listed on the left, along with product photos.
For further help with settings and placement to optimize your enjoyment, please reach out to us at:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Thanks for choosing Samsung.
Good overall
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Works well. Easy use. Would refer to friends.
I would recommend this to a friendWorks best in smaller rooms
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well in bedroom or smaller rooms. Easy to set up.
I would recommend this to a friendGood sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great Edith Samsung tv. Have two one on each tv
I would recommend this to a friendnice sounds for a movie
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice sound, better for movies and the subwoofer is really good.
I would recommend this to a friendSound quality
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great bass and sound. Happy with this product overall.
I would recommend this to a friendGreat sound and inconspicuous
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Movies sound great and they blend in with the set up
I would recommend this to a friendBlack friday deal
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant beat that black friday deal. Works well with the tv.
I would recommend this to a friendGreat sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent 5.1 sound, great to watch movies and football
I would recommend this to a friendGood soundbar
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound bar pairs easily with Samsung smart TV.
I would recommend this to a friendGreat Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound for the size and very easy to set up.
I would recommend this to a friend