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Customer reviews

Rating 4.6 out of 5 stars with 1613 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers are enthusiastic about the sound quality, describing it as amazing. They also appreciate the easy setup and the price, calling it a great value for exceptional sound. The bass is praised for being low and powerful. Some customers have expressed concerns about the volume, wishing it could be louder, and a few have mentioned that the soundbar creates an echo with the TV sound. There are also a few comments about the size of the soundbar, with some customers wishing it were smaller.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 78 Showing 1,541-1,560 of 1,613 reviews
  • Rated 3 out of 5 stars

    Good

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It sound well when pair with the rear speakers. Music is also a plus.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Mediocre

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DId not enhance the sound as well as expected based on the description by salesman

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      ArthurK:

      I am sorry to see that you are not completely happy with the performance of this sound system featuring audio-enhancing technologies like Acoustic Beam for directional sound, Adaptive Sound mode to optimize content, and wireless subwoofer for deep bass.

      Please try these tips to improve performance:

      1) Check that the soundbar is correctly positioned with the SAMSUNG logo facing up towards the ceiling. We have found that many customers are misplacing the soundbar with the logo perpendicular to the floor with the unit resting on the speakers, resulting in muffled sound.

      2) Adjust your settings. Refer to pages 22-24 of the User Manual:  http://downloadcenter.samsung.com/content/UM/201903/20190315094905534/HW-Q60R_ZA_FullManual_00_ENG_190117.pdf

      ...to adjust sounds modes, treble, bass, frequencies, subwoofer, and more.

      If you need further assistance, please know we are here to help. You can reach Samsung DAV Support via:
      1) Phone: 1-800-SAMSUNG (ask for Soundbars)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

      2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support

      3) Facebook Messenger:  https://www.facebook.com/samsungsupport

      4) Twitter:  https://twitter.com/SamsungSupport

      The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Get-Help/ct-p/get-help

      If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/support/register/

      Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates. Samsung

  • Rated 3 out of 5 stars

    It is better than the TV speakers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV speakers are of poor quality. Needed Sound bar to get better sound clarity.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok system

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was ok for the cost but I decided to upgrade to a better system

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not impressed with the sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not impressed with the sound. TV surround sounds better than this one.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Slnpaul:

      I am very sorry to see that you have returned this soundbar due to dissatisfaction with audio performance.

      Our 2019 HW-Q60R Samsung Harman Kardon Soundbar with Samsung Acoustic Beam technology was designed to deliver rich, panoramic sound. A center channel is further dedicated to ensuring dialogue is always clear-sounding. Adaptive Sound mode additionally optimizes sound by analyzing your content and producing the best audio output.

      Please try these tips to improve performance:

      1) Check that the soundbar is correctly positioned with the SAMSUNG logo facing up towards the ceiling. We have found that many customers are misplacing the soundbar with the SAMSUNG logo perpendicular to the floor (facing you when seated), with the unit resting on the speakers, resulting in muffled sound.

      2) Adjust your settings. Refer to pages 22-24 of the User Manual:  http://downloadcenter.samsung.com/content/UM/201905/20190502131706388/HW-Q60R_ZC_FullManual_01_ENG_FRA_190227.pdf
      ...to adjust sounds modes, treble, bass, frequencies, subwoofer, and more.

      If you need further assistance, please know we are here to help. You can reach Samsung DAV Support via:
      1) Phone: 1-800-SAMSUNG
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

      2) LiveChat:  https://www.samsung.com/us/support/#contact_us_for_support

      3) Facebook Messenger:  https://www.facebook.com/samsungsupport

      4) Twitter:  https://twitter.com/SamsungSupport

      5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com

      If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com

      Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. Samsung

  • Rated 3 out of 5 stars

    Crap product description

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works ok it did not come with everything advertised.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Should be easy to setup

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had my old sound bar die. So went and bought this one, as I have a Samsung TV. Took two hours setup, and even then the sound has issues on the smartTV apps. Which is a known issue. So I have a couple other things to try per a few sites, and if they do not work I am returning this POS.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      gregg:

      I am very sorry to see that you are having difficulties with setup.

      Please reach out to Samsung Soundbar Support for assistance. You can reach Samsung Support via:

      1) Phone: 1-800-SAMSUNG
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

      2) LiveChat:  https://www.samsung.com/us/support/#contact_us_for_support

      3) Facebook Messenger:  https://www.facebook.com/samsungsupport

      4) Twitter:  https://twitter.com/SamsungSupport

      5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com

      If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com

      Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      We look forward to hearing from you. Samsung

  • Rated 3 out of 5 stars

    Sounds good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It sounds good for an entry level 5.1 samsung sound bar.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not impressed in the sound quality for the $$ spent on this unit.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Jammer:

      I am sorry to see that this model fell short of your expectations. So that we can better understand your usage scenario and assist you with troubleshooting and audio adjustments please contact Samsung Customer Support via any of the following options:

      1) Phone: 1-800-SAMSUNG (ask for Soundbar)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support

      3) Facebook Messenger: https://www.facebook.com/samsungsupport

      4) Twitter: https://twitter.com/SamsungSupport

      If you have not already done so, we invite you to register your new Samsung Soundbar at: https://www.samsung.com/us/support/register/

      Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

      Samsung is committed to providing the best possible product experience, quality, and value. We look forward to hearing from you soon.

      - Samsung Solutions Samsung

  • Rated 3 out of 5 stars

    Samsung 5.1 soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as good as I thought it should be. I didn't think it through

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Rick:

      Thank you for your review of this Samsung HW-Q60 Soundbar. I am very sorry that you are not completely happy with the bass performance.

      There are two adjustments that can be made to maximize the potential of the included wireless subwoofer. First is to increase the WOOFER level from the included remote control. Second is to adjust the bass control: Press the Sound Control button (gear icon) on the remote control, then select BASS to increase the level.

      Finally, for precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.

      I hope these tips help to solve your issue.

      If the issue persists, please contact us via any of the below options:
      1) Phone: 1-800-SAMSUNG (ask for Soundbars)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  https://www.facebook.com/samsungsupport
      4) Twitter:  https://twitter.com/SamsungSupport

      The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

      If you have not already done so, we invite you to register your new Samsung Soundbar at:  https://www.samsung.com/us/support/register/
      Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

      - Samsung Solutions Samsung

  • Rated 3 out of 5 stars

    Just average

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    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound not as good like other people say.just average.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    sound quality good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    can’t get sound to sync up with dialogue on any shows

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      tbird:

      Thank you for purchasing the Samsung HW-Q60R Soundbar and sharing your experience. I am sorry to hear that you are having lip-sync issues with your TV.

      Dolby Digital content may be the cause for your audio delay as this is a known issue affecting all brands.

      If you are using a Samsung TV, please check that your TV firmware is updated to Version 1335.0 or higher.

      For how-to instructions on downloading the update to your Samsung TV, please visit:  https://www.samsung.com/us/support/answer/ANS00062224/

      If you are having audio delays between your Samsung Soundbar and a non-Samsung TV, a soundbar firmware update will be released soon. Please check for a new HW-Q60R firmware update at:  https://www.samsung.com/us/support/owners/product/2019-harmon-kardon-soundbar-hw-q60r

      If you need further assistance, please know we are here to help. You can reach Samsung Support via:

      1) Phone: 1-800-SAMSUNG
      - Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger: https://www.facebook.com/samsungsupport
      4) Twitter: https://twitter.com/SamsungSupport
      5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

      If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com

      Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      ~ Samsung Solutions Samsung

  • Rated 2 out of 5 stars

    Couldn’t turn up the base enough

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the subwoofer turned all the way up, but could barely hear it. Checked on-line to see if we were missing something or if we were doing anything wrong. We weren’t. Some reviewers love it, and some have the same problem. Returned it & purchased a Sony instead.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Suzie:

      Thank you for your review of this Samsung Soundbar System. I am sorry to hear that it did not work out for you and have returned your unit.

      Your feedback is very important to us and will be shared with our product team.

      Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:

      1) Phone: 1-800-SAMSUNG (ask for Soundbars)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger: https://www.facebook.com/samsungsupport
      4) Twitter: https://twitter.com/SamsungSupport
      5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

      Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the near future.

      ~ Samsung Solutions Samsung

  • Rated 3 out of 5 stars

    VOCAL QUALITY

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VOCALS LESS CLEAR THAN TV SPEAKERS AND SEEM MUDDLED.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Snicklefritz:

      Thank you for sharing your user experience of the Samsung HW-Q60R. I am very sorry to hear that you are not happy with the vocal quality of this soundbar system.

      A possible cause may be that the Soundbar is not placed with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on BestBuy.com and zoom in on the photos)

      If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo perpendicular to the floor, you will experience muffled or low quality sound because the unit will be resting on the speakers.

      I hope this helps to solve the sound issue. Should you need further assistance, please contact Samsung Customer Support and a representative will gladly help you.

      1) Phone: 1-800-SAMSUNG (ask for Soundbar) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support

      3) Facebook Messenger: https://www.facebook.com/samsungsupport

      4) Twitter: https://twitter.com/SamsungSupport

      The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

      If you have not already done so, we invite you to register your new Samsung Soundbar at: https://www.samsung.com/us/support/register/
      Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

      - Samsung Solutions Samsung

  • Rated 2 out of 5 stars

    So So

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big fan of Samsung products but this soundbar did not compare to an older Bose system I already had. Returned for a full refund. The sound quality isnt horrible but did not surpass my expectations or the sound quality of the Bose.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Cobra24:

      I am sorry to see that you were not completely happy with the performance of the HW-Q60R sound system featuring audio-enhancing technologies like Acoustic Beam for directional sound, Adaptive Sound mode to optimize content, and wireless subwoofer for deep bass.

      Your feedback is very important to us and will be shared with our product team.

      Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:

      1) Phone: 1-800-SAMSUNG (ask for Soundbars)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

      2) LiveChat:  https://www.samsung.com/us/support/#contact_us_for_support

      3) Facebook Messenger:  https://www.facebook.com/samsungsupport

      4) Twitter:  https://twitter.com/SamsungSupport

      The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Get-Help/ct-p/get-help

      Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the near future. Samsung

  • Rated 2 out of 5 stars

    Not great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been a long time Sony SoundBar owner. The gentleman at Best Buy talked him into trying the Samsung because I’d the 5 speakers. My wife and I didn’t think the sound was nearly as good as our old Sony with 2 speakers.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      PennStBoy8:

      I am sorry to see that you are not completely happy with the performance of the HW-Q60R sound system featuring audio-enhancing technologies like Acoustic Beam for directional sound, Adaptive Sound mode to optimize content, and wireless subwoofer for deep bass.

      Please try these tips to improve performance:

      1) Check that the soundbar is correctly positioned with the SAMSUNG logo facing up towards the ceiling. We have found that many customers are misplacing the soundbar with the logo perpendicular to the floor with the unit resting on the speakers, resulting in muffled sound.

      2) Adjust your settings. Refer to pages 22-24 of the User Manual:  http://downloadcenter.samsung.com/content/UM/201903/20190315094905534/HW-Q60R_ZA_FullManual_00_ENG_190117.pdf

      ...to adjust sounds modes, treble, bass, frequencies, subwoofer, and more.

      If you need further assistance, please know we are here to help. You can reach Samsung DAV Support via:
      1) Phone: 1-800-SAMSUNG (ask for Soundbars)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

      2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support

      3) Facebook Messenger:  https://www.facebook.com/samsungsupport

      4) Twitter:  https://twitter.com/SamsungSupport

      The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Get-Help/ct-p/get-help

      If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/support/register/

      Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates. Samsung

  • Rated 2 out of 5 stars

    Speakers sold separately

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was under the assumption that all speakers came in the package. Paid 399 at the time for this and realized that you have to dish out an EXTRA 150ish for the back speakers. I returned the item.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Igloo61:

      I am very sorry to hear that you did not realize that the HW-Q60R Soundbar only came with a subwoofer. Please know that our HW-Q90R model does include a Soundbar, Subwoofer, and a Rear Speaker Kit.

      Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:

      1) Phone: 1-800-SAMSUNG (ask for Soundbars)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat:  https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger: https://www.facebook.com/samsungsupport
      4) Twitter:  https://twitter.com/SamsungSupport

      The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Get-Help/ct-p/get-help

      Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the near future.

      ~ Samsung Solutions Samsung

  • Rated 1 out of 5 stars

    Does not work

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought an open box one. Got it home and it did not turn on. I returned and exchanged it with a brand new one at Best Buy with no hassle. It’s been 3 days and now the HDMI port only shows video with no audio or does no work at all. . I verified that it’s not a bad cable and that the cable does allow 4K HDR. I then connected the soundbar via optical to the TV but now the TV input option from the soundbar is not available. So I have a useless soundbar. That only displays video. FYI this was my first Samsung product and will be my last.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worked well at first

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really happy with this purchase at first, but no longer the case. After using for several months connected via optical out to my TV, I've begun to experience really bad sync issues with everything. Doesn't happen initially, but about halfway through a show or movie, the sound will be way off. Initially thought it might be an issue with the optical cable, but after changing the cable, problem still popped up. Finally swapped it out with another sound bar to make sure it wasn't the TV, and haven't had any issues at all.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      bejohn2:

      I am very sorry to see that you were having issues with lip-sync before you swapped out the soundbar.

      If you ever need assistance with product features, specs, or operation, please know we are here to help. You can reach Samsung Support for troubleshooting at:
      1) Phone: 1-800-SAMSUNG
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

      2) LiveChat:  https://www.samsung.com/us/support/#contact_us_for_support

      3) Facebook Messenger:  https://www.facebook.com/samsungsupport

      4) Twitter:  https://twitter.com/SamsungSupport

      5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com

      If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com

      Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      This model is covered by a one-year limited manufacturer's warranty if purchased brand-new directly from an authorized seller. Samsung

  • Rated 2 out of 5 stars

    Not good for movies.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DON'T BUY THIS SOUNDBAR IF YOU LIKE WATCHING MOVIES. You will have a hard time hearing the dialogue and you will end up using subtitles for every movie.

    No, I would not recommend this to a friend