Customer Ratings & Reviews
- Model:
- HW-Q60R/ZA
- SKU:
- 6327856
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the sound quality, describing it as amazing. They also appreciate the easy setup and the price, calling it a great value for exceptional sound. The bass is praised for being low and powerful. Some customers have expressed concerns about the volume, wishing it could be louder, and a few have mentioned that the soundbar creates an echo with the TV sound. There are also a few comments about the size of the soundbar, with some customers wishing it were smaller.
This summary was generated by AI based on customer reviews.
Could not get enough base
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounded okay in the store. Got it home and could not get the base turned up so we could hear it. Had base turned up as high as it would go.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Brenda:
Thank you for your review of this Samsung HW-Q60R Soundbar. I am very sorry that you are not completely happy with the bass performance.
There are two adjustments that can be made to maximize bass from soundbar and subwoofer:
1) Using the WOOFER button on the remote, you can adjust the volume of the subwoofer between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
2) Adjust the bass control by pressing the SOUND CONTROL button (gear icon) on the remote control, then select BASS to increase the level. You can adjust the volume between -6 to +6 by using the Up/Down buttons.
For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.
Should you need further assistance with setting adjustments or have any questions, please contact Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG
- Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Good entry level but not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a quick set up the sound bar was not at par compared to the others we’ve owned. Glad I didn’t spend much time setting it up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .antcam88:
Thank you for purchasing the HW-Q60R sound system featuring audio-enhancing technologies like Acoustic Beam for directional sound, Adaptive Sound mode to optimize content, and wireless subwoofer for deep bass.
To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: STANDARD, SURROUND SOUND, GAME, or SMART.
You can also adjust the bass control by pressing the SOUND CONTROL button (gear icon) on the remote control, then select BASS to increase the level. You can adjust the volume between -6 to +6 by using the Up/Down buttons.
For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.
Please refer to pages 22-24 of the User Manual for audio setting adjustments:
http://downloadcenter.samsung.com/content/UM/201903/20190315094905534/HW-Q60R_ZA_FullManual_00_ENG_190117.pdf
If you need further assistance, please know we are here to help. You can reach Samsung Customer Support via:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Nothing like it sounded like in the store
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seriously wasted my money on this. Hooked it up at home no where near how it sounded in Best Buy tried facing subwoofer all different directions and areas in the room.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Deee:
Thank you for your review of this Samsung HW-Q60 Soundbar. I am very sorry that you are not completely happy with the bass performance.
There are two adjustments that can be made to maximize the potential of the included wireless subwoofer. First is to increase the WOOFER level from the included remote control. Second is to adjust the bass control: Press the Sound Control button (gear icon) on the remote control, then select BASS to increase the level.
Finally, for precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.
I hope these tips help to solve your issue.
If the issue persists, please contact us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
If you have not already done so, we invite you to register your new Samsung Soundbar at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions
POOR SOUND QUALITY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HAS NO/LITTLE BASS AS WAS ADVERTISED NOT AS QUALITY SOUND AS I WAS TOLD
No, I would not recommend this to a friendBrand response from Samsung
Posted .JLOVELY:
Thank you for your review of this Samsung HW-Q60R Soundbar. I am very sorry that you are not completely happy with the bass performance.
There are two adjustments that can be made to maximize the potential of the included wireless subwoofer. First is to increase the WOOFER level from the included remote control. Second is to adjust the bass control: Press the Sound Control button (gear icon) on the remote control, then select BASS to increase the level.
Finally, for precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.
I hope these tips help to solve your issue.
If the issue persists, please contact us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbar) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
If you have not already done so, we invite you to register your new Samsung Soundbar at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions
Better than TV speakers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is great for small rooms and sound quality is better than inbuilt TV speakers but not so great.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mike:
I am sorry to see that you are not completely happy with the audio performance of the HW-Q60R.
To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: STANDARD, SURROUND SOUND, GAME, or SMART.
You can further adjust TREBLE and BASS via the SOUND CONTROL button (looks like a gear symbol).
In addition, there are two adjustments that can be made to maximize bass from soundbar and subwoofer:
1) Using the WOOFER button on the remote, you can adjust the volume of the subwoofer between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
2) Adjust the bass control by pressing the SOUND CONTROL button (gear icon) on the remote control, then select BASS to increase the level. You can adjust the volume between -6 to +6 by using the Up/Down buttons.
For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.
Refer to pages 22-24 of the User Manual for audio setting adjustments: http://downloadcenter.samsung.com/content/UM/201905/20190502131706388/HW-Q60R_ZC_FullManual_01_ENG_FRA_190227.pdf
If you need further assistance, please know we are here to help. You can reach Samsung Support via:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
To optimize your product experience, we encourage you to register your new Samsung product at: https://www.samsung.com/us/support/register/
…and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
okay sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had this for bit, didn't work as well as I thought, so we returned product and exchanged
No, I would not recommend this to a friendBrand response from Samsung
Posted .Chris:
Thank you for your review of this Samsung Soundbar System. I am sorry to hear that it did not work out for you and have returned your unit.
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the near future.
~ Samsung Solutions
SoundBar Adventure
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While it does provide better volume than the Surround Sound system it replaced, but it does not work as promised, (the digital audio cord supplied has yet to work), so I had to hook it up thru the headphone jack on the TV. The enhanced speech feature, which is specifically want I was looking for, does not work with the aux/headphone input.
No, I would not recommend this to a friendBrand response from Samsung
Posted .CloudBuster:
I am very sorry to see that you could not get the soundbar connected to your TV with the optical cable.
So that we can better assist you with step-by-step troubleshooting, please reach out to us via any of the below:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We look forward to hearing from you.
Bass is terrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My JBL 3.1 sounds bar is hands down better!! If you want good bass don't buy the Samsung 5.1.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Pjpgarfield:
I am sorry to see that you are not happy with the bass output of this Samsung Soundbar System.
So that we can assist you with troubleshooting or setting adjustments best suited to your usage scenario, please reach out to us at:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
If you have not already done so, we invite you to register your new Samsung Soundbar at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Returned
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never used because I gpt a better deal on a newer model with my work discount.
I would recommend this to a friendDecent nothing special
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok sound bar if you purchase “open box” the bass isn’t the greatest
No, I would not recommend this to a friendSubwoofer does not sync
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound of the soundbar but for some reason the subwoofer wont sync.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mydogshea123:
Thank you for your review of this Samsung HW-Q60R Soundbar. I am very sorry that you are having issues with the subwoofer not syncing. If by syncing you mean connecting to the soundbar, please refer to Pages 6-7 of the User Manual: http://downloadcenter.samsung.com/content/UM/201905/20190502131706388/HW-Q60R_ZC_FullManual_01_ENG_FRA_190227.pdf
If you need further assistance, please know we are here to help. You can reach Samsung Support via:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Doesn’t work can’t get it off TV volume
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume shows on soundbar when turned on but no soundbar sound. Only get tv sound. Need geek squad help. Soundbar is only a few months old. When working sound was not bad at all. Exspected better out of a brand new product. Will call the geek squad for help since I purchased the me membership
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mike:
Thank you for sharing your review of the HW-Q60R Samsung Soundbar. I am sorry for the volume issue you are experiencing with your unit.
Should you need further assistance beyond the support you mentioned in your review, please contact Samsung Customer Support so we can better understand and investigate your issue.
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Return
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Subwoofer was Bad sounded horrible so returned it Open box
No, I would not recommend this to a friendNON FUNCTIONING HARMAN/KARLAN
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.could not set it up and could not find a phone number to help. I tried to set it up wireless which the instore clerk told me I could which was a total waste. Have not used this almost $400 item in over a year. Hate I even bought it!!!!!
No, I would not recommend this to a friendSound is not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had better sound with our 20 year old Yamaha speakers.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Friday52:
I am very sorry to see that you are not happy with the performance of this soundbar system. Our 2019 HW-Q60R Samsung Harman Kardon Soundbar with Samsung Acoustic Beam technology was designed to deliver rich, panoramic sound. A center channel is further dedicated to ensuring dialogue is always clear-sounding. Adaptive Sound mode additionally optimizes sound by analyzing your content and producing the best audio output.
Please know that it has come to our attention that customers may be positioning the soundbar incorrectly, resulting in very poor sound quality. The soundbar should be placed with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on Samsung.com and zoom in on the photos) If you have incorrectly placed the soundbar with the SAMSUNG logo perpendicular to the floor (facing you when you sit), you will experience muffled or low quality sound because the unit will be resting on the speakers.
If incorrect positioning is not your situation, please try the various sound modes offered by the HW-Q60R.
Press the SOUND MODE button on the remote, then select the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME PRO, or ADAPTIVE SOUND.
The SOUND CONTROL (looks like a gear) button on the remote lets you control the volume of the treble or bass sound.
If you press and hold the SOUND CONTROL button for ~5 seconds, you can further adjust frequency bands.
There is also a WOOFER button on the remote that lets you customize bass between -6 to +6 volume.
I hope this helps to solve the sound issue. Should you need further assistance, please contact Samsung Customer Support and a representative will gladly help you.
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Difficult
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried and tried to make it work . Changed cables and tried Bluetooth and it would only work sometimes and when I turned it on the next day I had to start all over again. Very frustrating. I returned it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Sally:
I am very sorry to see that you are having issues with setup and operation of this soundbar.
So that we can better understand and troubleshoot your issue, please reach out to Samsung Support:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
This model is covered by a one-year limited manufacturer's warranty if purchased brand-new directly from an authorized seller.
We look forward to hearing from you.
Subwoofer is very weak
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a vizio sb3621 that I bought for $130 2 years ago that sounds very good and looking for an upgrade so I purchased this on sale, turn out more like a downgrade, the subwoofer is very weak and no treble at all. Return it the next day.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Timmy:
Thank you for your review of this Samsung HW-Q60R Soundbar. I am very sorry that you were not completely happy with the subwoofer performance and returned this unit.
The subwoofer is responsible for low frequency sounds, like the rumbles of an explosion in an action movie or the bass guitar and drum in your favorite music. It adds rich bass tones and deepens the sound quality you hear, but since the subwoofer only plays low tones, it will be silent when low frequency sounds are not in use.
There are two adjustments that can be made to maximize bass and subwoofer:
1) Using the WOOFER button on the remote, you can adjust the volume of the subwoofer between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
2) Adjust the bass control by pressing the SOUND CONTROL button (gear icon) on the remote control, then select BASS to increase the level. You can adjust the volume between -6 to +6 by using the Up/Down buttons.
You can also press the Sound Control button on the remote (looks like a gear) to adjust TREBLE and BASS.
For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.
Pages 22-24 in the User Manual has instructions for audio setting adjustments: http://downloadcenter.samsung.com/content/UM/201903/20190312112428032/HW-R650_ZA_FullManual_00_ENG_190211.pdf
Should you ever decide to give Samsung Soundbars another try and have concerns, please know we are here to help:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
We hope to regain you as a customer in the future.
No display, cant connect to subwoofer, POS
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.POS do not buy this - display never worked from day 1, returned it got another one, still no display, we managed without it somehow, no subwoofer wont connect piece of junk
No, I would not recommend this to a friendBrand response from Samsung
Posted .debb:
Thank you for your review of the HW-Q60R Soundbar with Subwoofer. Your soundbar and subwoofer should connect automatically when they are turned on, but you can also connect manually just as easily.
For automatic connection: When both soundbar and subwoofer are both plugged in, they should begin to connect automatically. When the subwoofer is completely connected, the blue LED LINK indicator on the subwoofer stops blinking and glows continuously. If the blue LED does not stop blinking, the process has failed.
For manual connection: After both soundbar and subwoofer are plugged in to a wall outlet, use a small pointed object to press the ID SET button on the back of the subwoofer. Continue holding until STANDBY turns of and LINK (blue LED) blinks quickly. While the soundbar is turned off, press and hold MUTE on the remote. Continue holding until ID SET appears on the soundbar display. To finalize the connection, turn on the soundbar while the subwoofer’s blue LED blinks. When the two are connected, the blue LED should stop blinking and glow continuously.
I hope this helps with connecting your soundbar and subwoofer. To address your issue with the display, please contact Samsung Customer Support:
1) Phone: 1-800-SAMSUNG (ask for Soundbars /or/ option #2)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Horrible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like the sound quality of this thing sound bar putting out. I have adjust everything this side of Sunday and it still sounds muffled. I can't return it I guess I'm gonna have to live with it, too late to return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JNMIII:
I am very sorry to see that sound quality is muffled.
It is hard to troubleshoot your issue from this review, but it appears that you may have positioned the soundbar incorrectly.
Please check that your soundbar is positioned with the SAMSUNG logo facing up towards the ceiling.
We have found that some customers are incorrectly positioning the soundbar with the SAMSUNG logo perpendicular to the floor (facing you when you sit), resulting in muffled sound quality. Refer to product photos on Samsung.com or BestBuy.com and zoom in on the photos.
I hope this helps to solve the sound issue. Should you need further assistance, please contact Samsung Customer Support and a representative will gladly help you.
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
If you have not already done so, we invite you to register your new Samsung Soundbar at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Surround sound doesn't come threw on Remote at all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot get Surround sound to work threw remote. Very Upsetting. We even got a warranty on this and can't even get anyone to come out and see what's wrong. So all this Money and No Surround sound :(
No, I would not recommend this to a friend