Customer Ratings & Reviews

L123:

Thank you for purchasing this Samsung HW-Q60R Soundbar. I am sorry to hear that you are experiencing volume control issues.

Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  https://www.facebook.com/samsungsupport
4) Twitter:  https://twitter.com/SamsungSupport

The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

If you have not already done so, we invite you to register your new Samsung Soundbar at:  https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.

- Samsung Solutions

Sidneyjr:

Thank you for your review of this Samsung HW-Q60 Soundbar. I am very sorry that you are not completely happy with the bass performance.

There are two adjustments that can be made to maximize the potential of the included wireless subwoofer. First is to increase the WOOFER level from the included remote control. Second is to adjust the bass control: Press the Sound Control button (gear icon) on the remote control, then select BASS to increase the level.

Finally, for precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.

I hope these tips help to solve your issue.
If the issue persists, please contact us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  https://www.facebook.com/samsungsupport
4) Twitter:  https://twitter.com/SamsungSupport

The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

If you have not already done so, we invite you to register your new Samsung Soundbar at:  https://www.samsung.com/us/support/register/

Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

- Samsung Solutions

Riley5:

Thank you for purchasing this Samsung HW-Q60R Soundbar System. I am sorry to hear that you were not completely satisfied with its sound performance.I understand your disappointment and hope that you will give us a chance to assist with troubleshooting to make your audio experience more tailored to your home entertainment environment.

You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  https://www.facebook.com/samsungsupport
4) Twitter:  https://twitter.com/SamsungSupport

The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

If you have not already done so, we invite you to register your new Samsung Soundbar at:  https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

We look forward to hearing from you soon.

- Samsung Solutions

Nanc:

Thank you for your review of this Samsung Soundbar System. I am sorry to hear that you are experiencing issues with your Samsung HW-Q60R Soundbar.

So that we can better understand your issue and assist you or answer any questions, please contact Samsung Customer Support by any of the below options:

1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat:  https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter:  https://twitter.com/SamsungSupport

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Get-Help/ct-p/get-help

~ Samsung Solutions

kinguitos:

I am very sorry to see that you are not able to connect the subwoofer to the soundbar.

The soundbar and subwoofer should connect automatically when they are turned on, making enjoying your entertainment super easy. If for some reason they don't, you can connect manually just as easily.
Note: The subwoofer automatically turns on when you plug in the power cord, and is configured to connect with the included soundbar only.

Connect the power cords for the soundbar and the subwoofer to the back of each, and then plug both into a wall outlet. Turn the Soundbar on, and the subwoofer should begin to connect automatically. When the subwoofer is completely connected, the blue LED LINK Indicator on the subwoofer stops blinking and glows continuously. If the blue LED does not stop blinking, the process has failed.

For manual connection, please follow the below:
1) Connect the power cords for the soundbar and the subwoofer to the back of each, and then plug both into a wall outlet.
2) Use a small pointed object to press the ID SET button on the back of the subwoofer.
3) Continue holding until STANDBY turns off and LINK (Blue LED) blinks quickly.
4) While the soundbar is turned off, press and hold Mute on the remote control.
5) Continue holding until ID SET appears on the soundbar's display.
6) To finalize the connection, turn on the soundbar while the subwoofer's Blue LED blinks.
7) The main unit and the subwoofer are now connected and the Blue LED should be solid. If the Blue LED is still blinking, the process has failed. Turn off the soundbar and start again from Step 2.

If you need further assistance, please know we are here to help. You can reach Samsung DAV Support via:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support

3) Facebook Messenger:  https://www.facebook.com/samsungsupport

4) Twitter:  https://twitter.com/SamsungSupport

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Get-Help/ct-p/get-help

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/support/register/

Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

Indy:

Thank you for your review of this Samsung Soundbar System. I am sorry to hear that it did not match the specifications of your TV.

Your feedback is very important to us and will be shared with our product team.

Should you ever have concerns or questions using this soundbar system with a different TV, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:

1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat:  https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter:  https://twitter.com/SamsungSupport

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Get-Help/ct-p/get-help

Again, thank you for taking the time to share your experience.

~ Samsung Solutions

Disappointedd:

I am very sorry to see that you are having disconnection issues between your Samsung TV and this soundbar, and unreliable performance with the TV remote controlling the soundbar.

So that we can better troubleshoot these two issues in the context of your specific setup, please reach out to Samsung Home Entertainment Support at:

1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

2) LiveChat:  https://www.samsung.com/us/support/#contact_us_for_support

3) Facebook Messenger:  https://www.facebook.com/samsungsupport

4) Twitter:  https://twitter.com/SamsungSupport

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Get-Help/ct-p/get-help

To optimize your product experience, we encourage you to register your new Samsung Soundbar at:  https://www.samsung.com/us/support/register/

…and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

We hope to hear from you.

Stripedram:

I am very sorry to see that you were not able to enjoy at home the same audio quality you experienced in store. Please reach out to Samsung Support so that we can assist with settings customized to your usage scenario at home.

A possible cause for low sound quality may even be that the Soundbar is incorrectly positioned such that the SAMSUNG logo is not facing up towards the ceiling. This is a common mistake.

If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on BestBuy.com and zoom in on the photos) If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo facing you when you are seated, you will experience muffled or low quality sound because the unit will be resting on the speakers.

Should you need further assistance, please contact Samsung Customer Support and a representative will gladly help you.

1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support

3) Facebook Messenger:  https://www.facebook.com/samsungsupport

4) Twitter:  https://twitter.com/SamsungSupport

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Get-Help/ct-p/get-help

If you have not already done so, we invite you to register your new Samsung Soundbar at:  https://www.samsung.com/us/support/register/

Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

Chris:

I am sorry to see that you are not completely happy with the performance of the HW-Q60R sound system featuring audio-enhancing technologies like Acoustic Beam for directional sound, Adaptive Sound mode to optimize content, and wireless subwoofer for deep bass.

Please try these tips to improve performance:

1) Check that the soundbar is correctly positioned with the SAMSUNG logo facing up towards the ceiling. We have found that many customers are misplacing the soundbar with the SAMSUNG logo perpendicular to the floor (facing you when seated), with the unit resting on the speakers, resulting in muffled sound.

2) Adjust your settings. Refer to pages 22-24 of the User Manual:  http://downloadcenter.samsung.com/content/UM/201905/20190502131706388/HW-Q60R_ZC_FullManual_01_ENG_FRA_190227.pdf
...to adjust sounds modes, treble, bass, frequencies, subwoofer, and more.

If you need further assistance, please know we are here to help. You can reach Samsung DAV Support via:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

2) LiveChat:  https://www.samsung.com/us/support/#contact_us_for_support

3) Facebook Messenger:  https://www.facebook.com/samsungsupport

4) Twitter:  https://twitter.com/SamsungSupport

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Get-Help/ct-p/get-help

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/support/register/

Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

Tony:

I am very sorry to see that performance did not meet your expectations.

Our 2019 HW-Q60R Samsung Harman Kardon Soundbar with Samsung Acoustic Beam technology was designed to deliver rich, panoramic sound. A center channel is further dedicated to ensuring dialogue is always clear-sounding. Adaptive Sound mode additionally optimizes sound by analyzing your content and producing the best audio output.

Please try these tips to improve performance:

1) Check that the soundbar is correctly positioned with the SAMSUNG logo facing up towards the ceiling. We have found that many customers are misplacing the soundbar with the SAMSUNG logo perpendicular to the floor (facing you when seated), with the unit resting on the speakers, resulting in muffled sound.

2) Adjust your settings. Refer to pages 22-24 of the User Manual:  http://downloadcenter.samsung.com/content/UM/201905/20190502131706388/HW-Q60R_ZC_FullManual_01_ENG_FRA_190227.pdf
...to adjust sounds modes, treble, bass, frequencies, subwoofer, and more.

If you need further assistance, please know we are here to help. You can reach Samsung DAV Support via:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

2) LiveChat:  https://www.samsung.com/us/support/#contact_us_for_support

3) Facebook Messenger:  https://www.facebook.com/samsungsupport

4) Twitter:  https://twitter.com/SamsungSupport

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Get-Help/ct-p/get-help

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/support/register/

Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

Again, please reach out to us if you need any assistance.