Customer Ratings & Reviews
- Model:
- HW-Q60R/ZA
- SKU:
- 6327856
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the sound quality, describing it as amazing. They also appreciate the easy setup and the price, calling it a great value for exceptional sound. The bass is praised for being low and powerful. Some customers have expressed concerns about the volume, wishing it could be louder, and a few have mentioned that the soundbar creates an echo with the TV sound. There are also a few comments about the size of the soundbar, with some customers wishing it were smaller.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great sound bar.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality has been great, very sleek and when I turn this up with the subwoofer I get texts from my neighbor lol.
I would recommend this to a friend Loud and Clean
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding speaker. Extremely Loud and Clear with Clean Bass!
I would recommend this to a friend- Pros mentioned:Sound quality
Love this sound system!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This a great sound system and reasonably priced. I would recommend it.
I would recommend this to a friend Ordered new and received opened or used product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this on Cyber Monday, new I thought, and I received it a few days later. When unpacking it I noticed that the bag with the brackets, wires, etc. was already opened. I then pulled out the remote and noticed that the batteries were already in the remote with the protective strip removed. Lastly, there was no instruction manual installation. My guess is that I received a returned soundbar. Once all hooked up I really like this unit.
I would recommend this to a friend- Cons mentioned:Size
Poor quality sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar was purchased to replace my 2013 model HW-F550/ZA (which as far as I am concerned, blows all of these sound bars away). I purchased this soundbar, but immediately returned it. In store, I had to set the volume to about 50% for a reasonable sound level experience. I thought that was due to being in the store (such a large space). But, when I got home, I had to turn the sound up to 100% and even at that point, we were talking over the volume of the soundbar during an action scene. This soundbar is tinny, no base at all and really not good. I returned this and purchased the more expensive HW-Q7CR. The new soundbar is ok, but some TV content sound better than others. A movie sounds great for example, but other TV content sounds like a louder version of the TV's internal speakers. I also ordered the surround sound rear speakers and I'm hoping that improves the experience. Note: The blue tooth functionality of my new Samsung TV did not work with my old Soundbar (2013 Samsung HW-F550/ZA 2.1 channel 340 watt soundbar). It took me a while to figure out that the old soundbar would still work via HDMI. But, by then I had already purchased a new soundbar. So, in the end, the old soundbar is going into the basement. The old F550 soundbar sounds superior to any of these new soundbars - and I have played around with all of the equalizer setting, etc. The new product does not compare to the older model I have. Also, this thing is like a large piece of furniture. It's too big to be mounting it on a wall and it takes up way too much counter space. In the end, I don't recommend this product, unless you have no alternative.
No, I would not recommend this to a friendBrand response from Samsung
Posted .november192019:
Thank you for sharing your experience of the Samsung HW-Q60R Soundbar featuring audio-enhancing technologies like Acoustic Beam for directional sound, Adaptive Sound mode to optimize content, and wireless subwoofer for deep bass.
I am sorry that you were not happy with the performance of this model, but glad that you found the HW-Q7CR to better fit your needs.
If you should ever have questions about settings, features, or usage on any Samsung product, please know you can reach out to us at:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Thanks for choosing Samsung.
Sound Bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great in a large room . Has plenty of choices to hook it up.
I would recommend this to a friendGreat soundbar.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product collab with Harmon Kardon. Bluetooth subwoofer works great.
I would recommend this to a friendGood value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this 3 years ago! Still sounds and works great!
I would recommend this to a friendExcellent!! BUY AT A GREAT STORE FOR A GOOD PRICE.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.EXCELLENT SOUND!!! THIS WAS A GREAT BUY AT A GREAT PRICE!!!
I would recommend this to a friendBrand response from Samsung
Posted .Headphoneguy81:
I’m glad to see you are happy with our new 2019 Samsung Q60R soundbar. The Q60R delivers rich, clear sound that’s perfect for gaming, streaming music, or watching TV. The Acoustic Beam feature ensures immersive panoramic sound, while Adaptive Sound Control optimizes audio for each scene.
If you ever have questions or need assistance, please know that Samsung is always here to help. You can reach us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Thank you for choosing Samsung and for sharing your positive experience.
- Samsung Solutions
Stopped working.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought it and it was great, then stopped working. Won't turn on even though we tried all the trouble-shooting suggestions.
No, I would not recommend this to a friendSound volume is all over the place!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When the sound is cooperating, it sounds pretty great. BUT, the volume jumps from very loud to extremely quiet randomly! Both the soundbar and the sub do this without anyone touching the remote. And this happens very often, I'd say at least 5 times in a 30 minute show. I've tried, taking the batteries out of the remote, trying all different sound modes, and power cycling the speakers. Nothing has worked! Its so bad that we just use the built in TV speakers for now. I plan on returning this in a couple days. Very unfortunate.
No, I would not recommend this to a friendBrand response from Samsung
Posted .marrocs:
I am sorry to hear that you are experiencing volume issues with your Samsung HW-Q60R Soundbar. I understand the frustrations and the inconveniences this has caused.
Please contact Samsung Customer Support so that we can better investigate your issue and assist you towards a resolution.
You can call Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
If you have not already done so, we invite you to register your new Samsung Soundbar at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Again, I am very sorry for the inconveniences you have had and we look forward to hearing from you soon.
- Samsung Solutions
Blue Tooth poor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth keeps disconnecting from our Samsung TV and has to be reset. We finally quit using it.
No, I would not recommend this to a friendAwful Soundbar
Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was an awful soundbar. It was placed properly and connected to my Samsung tv fine. Subwoofer was fine. Audio from the soundbar was horrible. My tv sounded better without it. I kept it for a few days to see if it'd somehow get better or grow on me but ended up returning it for a sony soundbar that is a million times better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Icer53:
Thank you for your review of this Samsung Soundbar System. I am sorry to hear that you were not completely happy with it and have returned your unit.
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the near future.
~ Samsung Solutions