Customer Ratings & Reviews
- Model:
- HW-Q60T/ZA
- SKU:
- 6400661
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the superb sound quality and easy setup of the 5.1-Channel Soundbar. They are pleased with the price-to-value ratio and find that the bass is well-balanced. However, some users have experienced connectivity issues and feel that the volume could be louder.
This summary was generated by AI based on customer reviews.
great stereo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very good product and was exactly what i expected.
I would recommend this to a friendOk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loud. Just wished i could connect to Smarthings App
I would recommend this to a friendSamsung - Soundbar with Wireless Subwoofer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was ok however the JBL 5.1 soundbar is much better!
No, I would not recommend this to a friendSounds good when working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for awhile but now sound cuts in and out every several minutes. Have used with HDMI and optic cable and still have the same problem. Would return if it wasn’t outside the return window.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Boomer:
Thank you for purchasing the Samsung HW-Q60T and for your review. I am very sorry you are experiencing intermittent connection issues. You may want to check that the cable connection is not loose. Remove the cable and connect again.
You may also want to initialize your soundbar again by pressing the - + (volume) buttons at the same time for at least 5 seconds. “INIT” appears on the display when the soundbar is initialized.
Please also make sure that you have the latest firmware update. You can update your firmware by Auto Update, using the SmartThings app, or by using a USB device.
For further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
prem,
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent product for very low price. great sound quality.
I would recommend this to a friendSurround sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a gift to myself to up with my 75 inch tv for Christmas.
I would recommend this to a friendSurround sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this to replace a older Samsung suround system.
I would recommend this to a friendgreat
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really enhances the viewing experience, i'd buy this again.
I would recommend this to a friendgreat
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.perfect system love the sound like it and is not expensive
I would recommend this to a friendExcellent sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love that I can control this so easy, and the sound is amazing!
I would recommend this to a friendSamsung sound bar with subwoofer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung sound bar is awesome! Excellent sound system.
I would recommend this to a friendNo Idea
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have no idea what this is for, but it must have been good.
I would recommend this to a friendSound Bar
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much better sound than the TV itself. Good deep sounds too
I would recommend this to a friendSuper Value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great piece of equipment. Very pleased with this purchase.
I would recommend this to a friendSound cuts out
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soundbar sounds good enough but the sound randomly cuts out a lot of the time. Based on my internet search this is a common issue with Samsung sound bars, and there is possibly a fix (adjusting TV audio to pcm or something like that), but nothing I have tried solves the issue so far. Samsung really dropped the ball on this - a soundbar should be pretty much plug and play without needing to adjust multiple settings. At the very least there should be solutions to this issue either in the troubleshooting portion of the manual or through Samsung’s website. As of now I haven’t been able to fix it, and the only possible solutions I’ve found were from a Reddit post. Bad form, Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Cwhite:
I am sorry to hear that you had some sound cut outs with the Samsung HW-Q60T soundbar.
This may be due to connection issues. Connecting your soundbar to the TV with HDMI will give you the best possible audio. HDMI cables transmit sound digitally, which makes everything crystal clear.
Please know that this model can be connected to your TV via HDMI.
Here is the step-by-step guide for your reference:
1) With the Soundbar and TV turned on, connect the HDMI cable.
2) “TV ARC” appears in the display window of the Soundbar main unit and the Soundbar plays TV Sound.
a. If TV sound is inaudible, press the (Source) button on the remote control or on the right side of the Soundbar to switch to “D.IN” mode. The screen displays “D.IN” and “TV ARC” in sequence, and the TV sound is played.
b. If “TV ARC” does not appear in the display window of the Soundbar main unit, confirm that the cable is connected to the correct port.
c. Use the volume buttons on the TV’s remote control to change the volume on the Soundbar.
If the TV provides an ARC port, connect the HDMI cable to the HDMI IN (ARC) port. We recommend you use a coreless HDMI cable if possible. If you use a corded HDMI cable, use one whose diameter is less than 0.55 inches (14 mm). This function is not available if the HDMI cable does not support ARC.
If you are connecting via Bluetooth, there are a few things that you may want to check:
1) The maximum wireless signal transmission distance is about 33 ft.
2) If there is a wall between the sound bar and the subwoofer it may cause interference or not work at all depending on the material in the wall.
3) If there is a device that uses the same wireless frequency (2.4 GHz) near the Soundbar, interference may cause some sound interruption.
4) Check all of the sources on the soundbar. If the audio is dropping while watching TV it could be an issue with the broadcast.
5) Also, please be sure you have the latest firmware update. You can update your firmware by using a USB device. You can find the update on the product page of your HW-Q60Ton the Samsung website.
Should you need further assistance with this issue, or have any questions about features or operation, please know that Samsung is here to help at:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Ambassador
Christmas
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gretab system Nice service, Christmas present for daughter
I would recommend this to a friendK
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item loved it won't be dissatisfied would buy again
I would recommend this to a friendSound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for son in law’s Christmas present and he loves it.
I would recommend this to a friendAmazing sound and sleek design
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New features are amazing. Slim profile and easy to install.
I would recommend this to a friendGreat Sound! Right Price!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar is the perfect addition to any Samsung Q Series tv.
I would recommend this to a friend