Customer Ratings & Reviews
- Model:
- HW-Q60T/ZA
- SKU:
- 6400661
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the superb sound quality and easy setup of the 5.1-Channel Soundbar. They are pleased with the price-to-value ratio and find that the bass is well-balanced. However, some users have experienced connectivity issues and feel that the volume could be louder.
This summary was generated by AI based on customer reviews.
Horrible product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Zero stars but I need to give it one star to submit this review. This thing is horrible. It doesn’t turn on. It doesn’t play sound sometimes. It has a mind of its own. I am going to return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Garbage,
I am very sorry you are experiencing issues with your HW-Q60T Soundbar. Your feedback is very important to us and will be shared with our product team.
Samsung is committed to providing the best possible product experience, quality, and value. We back this model with a 1-year limited manufacturer's warranty if purchased brand-new directly from an authorized seller.
Please reach out to Samsung Customer Support so we can better understand your issue and provide you with troubleshooting assistance or warranty service.
For further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Ambassador
Keep overheating after one hour of use
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it over heat after one to two hours of use . i have mounted on the wall on a table. i even pointed a small fan at it and it still over heats. sounds good . but can’t use it for more than one to two hours
No, I would not recommend this to a friendNot working with Xfinity XG1v4a
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get HDMI ARC to work when trying to connect Xfinity's XG1v4a cable box even though I had to HDMI ARC cables. Every time I turned on the TV I had to manually change the soundbar from HDMI ARC mode to HDMI in order to get and output.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Disappointed,
I am very sorry that you are experiencing connection issues with your soundbar. Please make sure you are running the latest firmware update which includes improved connectivity. You can update your firmware ver. 1003.6 by Auto Update, using the SmartThings app, or by using a USB device.
Your connection issue may be due to your cable or satellite box. When connecting your Samsung TV, keep in mind that most cable and satellite boxes today can be connected with HDMI, and that’s a good thing, because HDMI offers the best picture and sound. If your cable box has component connections, the first thing you may want to do is contact your cable company and see if there is an upgraded box available. If not, you can still get up to a 1080p (Full HD) picture with component connections, but for many TVs you will need a component to HDMI adapter if the TV does not support component out of the box.
1) Make sure the TV and cable or satellite box are turned off.
2) Connect an HDMI cable to your cable or satellite box’s HDMI out port, which should be located on the back.
3) Connect the other end of the HDMI cable to any of the empty HDMI ports on your Samsung TV.
Note: Make sure to remember what number the port is so you can change your TV’s source to it in a moment.
4) Turn on your TV and the cable or satellite box. Now depending on your TV, a few different things may happen:
Your TV may automatically recognize that you connected a cable or satellite box and not only switch to the source, but change the name of the source to the name of your cable box. You can now watch TV and control the cable box with your Samsung Smart TV remote.
Note: This only works when using an HDMI connection.
If nothing happens, that is ok. You need to either press Source on your remote, or navigate to source using the on screen menu to change to the HDMI port that you connected your cable or satellite box to.
If you need additional help with this issue, or have any questions or concerns with the soundbar, please reach out to us via any of the below options:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Ambassador
Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad Bad bad bad bad bad bad bad bad bad Bad Bad bad bad bad bad bad bad bad bad Bad Bad bad bad bad bad bad bad bad bad Bad Bad bad bad bad bad bad bad bad bad
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Samsung,
Thank you for purchasing the Samsung HW-Q60T Soundbar. I am very sorry you are not completely happy with your soundbar.
If there is anything we can do to improve your sound such as helping to optimize settings, please let us know. You can reach Samsung Customer Support at:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Ambassador
A waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please don't waste your money on rhis Item it has very little bass, not what you would expect out of a sound bar and woofer set.
No, I would not recommend this to a friendSpeaker are crap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Samsung products, but this one is not a deal at any price. The speakers sound busted and sound quality is poor. This system is not a deal at any price. I can't say it enough. I'm reay disappointed at samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Sosad:
I am sorry to see that you are not completely happy with the performance of your HW-Q60T sound system
Our 2020 HW-Q60T 5.1ch Acoustic Beam Soundbar was designed to deliver immersive 3D sound. Speakers firing from the front, side, and top brings the surround sound to life. Adaptive Sound automatically analyzes the sound signal to optimize sound based on each scene including voices at the lowest volumes.
You can try optimizing audio performance for your specific content by pressing the SOUND MODE button on your remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME, or SMART.
You can further adjust TREBLE and BASS via the SOUND CONTROL button (looks like a gear symbol).
If you need further assistance, please know we are here to help. You can reach Samsung Customer Support via:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Good, Reliable Sound Bar with Nice 2.1 Sound
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my third sound bar but the first made by Samsung which I have tried. My main media room has a full theater sound setup but due to the wife-acceptance-factor, I use sound bars for TVs in other rooms. This is an attractive sound bar and I particularly liked the digital display on the front. My other sound bars did not include this but I find it great for fine tuning and making sure the sound bar is adjusting accurately. It is hidden unless you trigger a setting and after a few seconds of no change, the LED display disappears again. It comes with two brackets if you want to wall mount it. I have not tried yet but it looked fairly easy and when I eventually get around to wall mounting this one, it should not pose a problem. It also shipped with an HDMI cable which I always find a thoughtful but usually necessary addition and saves me running to the garage to hunt through my collection. Hooking up the sound bar is fairly easy – it has inputs for optical, HDMI ARC and a second HDMI connection. There is a USB port as well which is probably for firmware updates. The sound bar will pair over Bluetooth if you want to play music directly to it from a phone or tablet. The sub-woofer is a good blend of size and power. It will not compete with a dedicated home theater sub-woofer but for most consumers, it should be plenty for getting low frequency effects and bass in soundtracks. I connected the HDMI output port to the ARC HDMI port on my TV. The TV is a little old and did not handle it quite as I expected but I would think if you have a more recent TV, you could leave it on the main ARC (audio return channel) input and then your other devices that connected into your TV would send the sound correctly to the sound bar. In my case, it doesn’t quite work that way but if I switch back to using the optical out from the TV, it should take care of that. The sound quality of this sound bar is very good for a virtual 5.1 setup. I did not need to crank the volume up too far to get room-filling sound. The remote control has easily accessible volume buttons as well as mute and buttons to adjust treble and bass. You can also change the mode of the sound bar on the fly, such as whether it outputs the sound as sent to it, applies pseudo-surround sound or adaptive sound processing. I found the adaptive setting my favorite for movies and music and was impressed with how it somehow confused my ears into hearing sounds from behind or overhead. This must be done with some ceiling or wall-bouncing tech as there appears to be a slot in the top of the sound bar which may be outputting sounds in a certain frequency so they reach your ears in a way to simulate surround sound. The included user guide lists that you can also purchase some add-on surround sound speakers and then have the full 5.1 experience, just as the movies were created. I did not get these and have not tested them but if you have the room, that could be a nice upgrade. The sound bar says it can handle Dolby Digital, DTS Surround and DTS Virtual:X I tried it with several movies I had on Vudu and they all performed well, regardless of the type of soundtrack listed. I like playing audio through it, usually through Spotify on my Xbox One and with the sound processing set the way I like it, it is a very pleasant listening experience. This sound bar is a large upgrade from just about any TV’s built-in speakers. It is not the most feature-packed sound bar but it is competent, reliable and easy to setup and use. The audio quality is excellent and the simulated surround sound is one of the most impressive I have heard to date.
I would recommend this to a friendLasted less than two weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted only about two weeks before it would not power on. They told us to call the Geek Squad which we did. He came today. He ended up telling us just to take it back to the store and have it replaced.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Bill1948:
Thank you for purchasing the HW-Q60T Soundbar and for your review. I am very sorry that your unit is not turning on. Please check that the power cord is firmly plugged into the wall outlet and power adapter. Unplug and reconnect the power cord to the wall outlet and the power adapter to make sure the connection is secure. Also, please check that power adapter is firmly connected to the main unit. Disconnect the power adapter from the Soundbar and reconnect to make sure the connection is firm and secure.
If you should need to go through a replacement process and have any questions or concerns with your new unit, please know that Samsung Customer Support is here to help.
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
It has a nice look
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The subwoofer rattles and certain apps you watch have different levels of volume. If it’s Netflix I have it maxed out to 100 and it’s not even loud and on other things it’s loud at a low volume.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dean:
Thank you for purchasing the HW-Q60T soundbar and for your review. I am sorry you are experiencing volume fluctuations between different apps. It could possibly be a source issue. You may want to try Adaptive Sound. The soundbar automatically delivers optimized sound based on each scene and lets you hear voices clearly at low volumes.
Press the Sound Mode button on your remote control and select Adaptive Sound.
I hope this improves your sound experience. Should you need further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced even when bought with the TV bundle. Even with all the fancy expensive cables, still doesn't support 5.1 stereo on Chromecast with Google TV, NOR Chromecast Ultra.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Google235,
Thank you for sharing your user experience with the HW-T650 Samsung Soundbar. Your feedback is very important to us and will be shared with our product team.
If there is anything we can do to improve your sound such as helping to optimize settings, please let us know. You can reach Samsung Customer Support at:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Ambassador
Subwoofer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this product in November for Black Friday and when I went to use it for the NFC football game championship my subwoofer stopped working.
No, I would not recommend this to a friend- Pros mentioned:Easy setup, Sound quality
Sounds Awesome!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this sound bar! When we cut the cable cord we were having some issues where the volume across our streaming apps was inconsistent. This has absolutely fixed that issue and it sounds so good! I christened my sound bar with a show of Hamilton and it was absolutely beautiful! The set up was super easy and having the subwoofer across the room genuinely makes “movie night” something special!
I would recommend this to a friend Waste of money. Not worth the price.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i plugged it in, it was fine. The next day, this morning, it didn't work. Time to box it up and return it. A waste of money. I was excited about it. That faded quickly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Gunny11026,
I am very sorry you are experiencing issues with your HW-Q60T Soundbar after one day.
Samsung is committed to providing the best possible product experience, quality, and value. We back this model with a 1-year limited manufacturer's warranty if purchased brand-new directly from an authorized seller.
Please reach out to Samsung Customer Support so we can better understand your issue and provide you with troubleshooting assistance or warranty service.
For further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Ambassador
soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was told it would work on my Samsung 65" on hdmi arc. It would not, even with help from Geek Squad. Had to settle with bluetooth hookup and sound not good.
No, I would not recommend this to a friendDisappointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit did not improve the sound of our Smart TV. We actually got better sound from the TV speakers. Very disappointed. Returned it and got our money back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi HappyCustomer,
Thank you for your review of the Samsung HW-Q60T Soundbar. I am sorry to hear that it did not work out for you and have returned your unit. I understand your disappointment.
Your feedback is very important to us and will be shared with our product team.
Please know that should you ever need assistance with settings or adjustments with a future Samsung purchase to optimize your sound experience, Samsung Customer Support is here to help.
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Ambassador
Don't waist your time
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had To Return The Sound Would Just Cut Out For Hours. Then You Would have to cut the Tv & Sound Bar Off in order for it to work again
No, I would not recommend this to a friendShuts Off Randomly
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly turns off in the middle of watching a show. Only east to get it back on it's to unplug it and plug it back in.
No, I would not recommend this to a friendSamsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it and it doesn’t work. Not sure what to do know. Because cannot take it back to store.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Disappointed,
I am very sorry you are experiencing issues with your HW-Q60T Soundbar. Your experience is not normal, and I apologize for the disappointment.
Samsung is committed to providing the best possible product experience, quality, and value. We back this model with a 1-year limited manufacturer's warranty if purchased brand-new directly from an authorized seller.
Please reach out to Samsung Customer Support so we can better understand your issue and provide you with troubleshooting assistance or warranty service.
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Ambassador
Product did not work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound bar worked intermittently and sound bar remote does not work at all. No light on bar to show it is on
No, I would not recommend this to a friend- Pros mentioned:Easy setup, Sound quality
Great sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds amazing and very easy to hookup! Very happy with this purchase and would recommend to anyone looking
I would recommend this to a friend