Customer Ratings & Reviews
- Model:
- HW-Q60T/ZA
- SKU:
- 6400661
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the superb sound quality and easy setup of the 5.1-Channel Soundbar. They are pleased with the price-to-value ratio and find that the bass is well-balanced. However, some users have experienced connectivity issues and feel that the volume could be louder.
This summary was generated by AI based on customer reviews.
Excellent Sound Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just what i needed when watching movies and listening to songs!
I would recommend this to a friendLove it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product easy to set up and good sound quality
I would recommend this to a friendSamsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in November 2020 and the woofer now went out on April 10, 2023. Not sure how long there supposed to last but wasn't long for me.
No, I would not recommend this to a friendSamsung has the worst customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have several Samsung products (e.g., 10+ phone, earbuds, smart watch, tablet, TV, soundbar), but I will never buy another Samsung again after this ordeal. First off, I already had a Samsung 43" MU6290 4K UHD TV in the master bedroom, which is about 2-1/2 years old and it works fine. I had it paired with a Sony soundbase, but decided to get the Samsung HW-Q60T/ZA soundbar with SWA-8500S/ZA rear speakers. I hooked everything up the way everything was supposed to be hooked up, but the Dolby options on the Samsung TV were grayed out, so I called tech support. After being on hold and then explaining the problem, we got disconnected, so I called back and explained the situation again. After 30 minutes of the tech not being able to solve the problem, even after remotely accessing the TV, she said she would call me back in 15 to 20 minutes. Seven hours later I still hadn’t heard from her, so I called tech support and, once again, explained the situation. After about an hour the tech told me the problem was with the TV and there was nothing else he could try. Even though the picture quality on that TV was fine, I purchased a Samsung 43” QLED Q60T TV, which should match up perfectly with the Q60T soundbar. Not so. I could not get the Symphony function to work (i.e., soundbar synced with TV speakers), so I had to call tech support. Once again, after being on hold and explaining the problem, we were disconnected. It’s literally like they do this to see just how angry they can make their customers. Regardless, I called back and started from square one. After about 30 minutes of the tech not having any success, he wanted to connect to my TV and I said that was fine. Then we got disconnected AGAIN. Oh, and BTW, even though they had my phone number all three times that I got disconnected, not one of the three tech support reps had the common courtesy to call me back. As I said, I WILL NEVER BUY ANOTHER SAMSUNG PRODUCT.
No, I would not recommend this to a friendBrand response from Samsung
Posted .lancetb:
Thank you for purchasing the HW-Q60T Soundbar to pair with your Q60T TV. Q-Symphony allows the Soundbar to sync with a Samsung TV to bring your sound through two devices for optimum surround effect.
When the Soundbar is connected, the menu, “TV+Soundbar” appears under the Sound Output menu of the TV. Select the corresponding menu.
When a Samsung Soundbar that supports Q-Symphony is connected, the menu name such as "TV + Soundbar" appears under Sound Output ( Settings > Sound > Sound Output). Select the menu. (Example: TV + [AV] Soundbar series name (HDMI) or TV + Optical)
It can operate according to the Codec supported by TV. This function is supported only when the HDMI Cable or Optical Cable (not supplied) is connected.
Q-Symphony is not supported by Multi View
Please contact Samsung Customer Support for further assistance.
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Not as expected
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for thanksgiving expecting that the sounds were loud however my expectations when lower when I installed if you expecting an extremely experience go for another one. It’s not worth it the money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jazzy,
Thank you for sharing your review of the Samsung HW-Q60T Soundbar. I am sorry to see that you are not completely happy with the sound performance. This soundbar features a powerful wireless subwoofer, as well as Game Pro Mode, Dolby Digital Plus, and DTS Digital Surround for deep bass, rich sound, and clear tones.
You can try optimizing audio performance for your specific content by pressing the SOUND MODE button on your remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME PRO, ADAPTIVE SOUND, or DTS VIRTUAL:X.
You can further adjust TREBLE and BASS via the SOUND CONTROL button (looks like a gear symbol).
Refer to pages 22-24 of the User Manual for detailed instructions: https://downloadcenter.samsung.com/content/UM/202004/20200417163727097/HW-Q60T_ZA_FullManual_02_ENG_200219.pdf
There are two adjustments that can be made to maximize bass from the soundbar and subwoofer:
1) Using the WOOFER button on the remote, you can adjust the volume of the subwoofer between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button in.
2) Adjust the bass control by pressing the SOUND CONTROL button (gear icon) on the remote control, then select BASS to increase the level. You can adjust the volume between -6 to +6 by using the Up/Down buttons.
For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.
I hope this helps. For further assistance with features, settings, adjustments, or functions please contact Samsung Customer Support.
For further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Ambassador
Ok but better oltions like the q70t
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sounded great in the store but after getting it home I found it to be way too heavy on the bass. Voices sound muffled. Played with the treble, bass and eq settings and still way too bass heavy. After reading more reviews this seems to be a general complaint. Returned it for the hwq-70 and I love this one. Way more neutral sounding out of the box and has more controls. The q60 just wasn’t for me. If you are on the fence go with the q70
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mikeyvegas:
Thank you for sharing your review of the Samsung HW-Q60T soundbar. I am very sorry that your experience with this soundbar was less than perfect, and you have decided to exchange it for a different model. Thank you for being a loyal Samsung customer.
Your feedback regarding this model is important to us and will be shared with our internal teams.
Should you have questions or need assistance with settings, setup, or features, with your new Samsung HW-Q70T soundbar, please know we are always here to help.
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Switching inputs randomly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this Soundbar for 3 months. Recently it just switches to there is no input, while watching tv or even switching channels. I will have to switch inputs . I talked to Samsung and they said to reset the tv (which is a Vizio) . With it not working. Very frustrating
I would recommend this to a friendBrand response from Samsung
Posted .Hi Alex,
Thank you for purchasing the HW-Q60T and for your review. We appreciate you sharing your feedback regarding the soundbar not maintaining the desired source connection. Please know that the soundbar will remember the last setting before it was turned off. Thus, if you wish the soundbar to turn on to detect HDMI, make sure that the HDMI is the used source when you turn off.
For further assistance, please reach out to us at:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Doesn't automatically with Samsung TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this soundbar together with the Samsung Q70R. Paid Bestbuy to come out and set up the two and everthing worked as advertised, with both units controlled by the TV remote. At least for a while. Started noticing that soundbar was no longer working off the TV remote so I now need both remotes each time the TV was turned on. Reinstalled according to the setup instructions w/o luck. Reinitialized as per Samsung's online troubleshooting without fixing the issue. Started digging deeper for online help and found that this is a pervasive problem between Samsung TVs and soundbars. Very disappointed in that I expected flawless integration by Samsung's own units. Major reason I picked this soundbar over the competition. Samsung didn't deliver as advertised.
No, I would not recommend this to a friendBrand response from Samsung
Posted .fixit:
Thank you for purchasing the Samsung HW-Q60T Soundbar. As long as your soundbar is connected to your TV with either an optical cable or HDMI via ARC, you can control the volume and mute the soundbar using your Samsung TV's remote.
1) Use the TV remote to navigate to Settings, select Sound, and then select Sound Output on your Samsung TV.
2) Select your Samsung soundbar, and then select Close. Now you can use your TV remote to adjust volume and mute the soundbar. The soundbar should also turn on and off with the TV.
By default, Samsung TV remotes should be able to control Samsung soundbars. If it isn't working, be sure the soundbar is powered on, and then press and hold the WOOFER button up until "ON - TV REMOTE" appears on the display (about 5 seconds). Next, you'll need to choose between connecting with an optical cable or an HDMI cable.
You can refer to this article for further details: https://www.samsung.com/us/support/answer/ANS00049279/
For any other questions or concerns you may have, please contact Samsung Customer Support:
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Ok but not great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have another Samsung sound bar that’s amazing. This one not so much. It’s sound quality is t near as good. The sun/ bass isn’t as good. Not the best.
No, I would not recommend this to a friendsamsung hw-q60t randomly drops audio for a few sec
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.purchased on 11/22/2020 and connected to samsung qn55q80 via ARC hdmi. starting about one month ago the audio randomly drops out for one to two seconds. it is very annoying and a web search finds others with the same problem and no response from Samsung. would not recommend this product! i have owned a number of samsung tv’s that were problem free, not so for this soundbar
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Q60T,
I am very sorry that you are experiencing random sound drops which may be due to connection issues. Please make sure you are running the latest firmware update which includes improved connectivity. You can update your firmware to ver. 1003.6 by using a USB device. You can find the firmware update on the product page of your HW-Q60T soundbar on the Samsung website.
Should you need further assistance with this issue, or have any questions about features or operation, please know that Samsung is here to help at:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Ambassador
Soundbar on but never connects to the tv.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Q70R I'm sorry I bought this soundbar. Takes an hour to get it to work then the next day, it's not connected again to the tv, (also a Samsung, we bought them at the same time). Forever going in circles in the settings. I have a html cable and wifi which is paired. No clue how to keep the soundbar working. Sound stays on tv speakers. And does nothing when i click on soundbar, only configuring speaker settings with no results.
No, I would not recommend this to a friendBuyer beware!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beware! I use the sound at with an LG 65 inch TV. About once a week, the connection between the TV and sound bar is disconnected for an unknown reason, and the TV reverts to its internal speakers. This phenomena is well known apparently, and is documented on the web. Not restricted to LG TV's. Sound is good otherwise. It takes disconnecting and reconnecting the HDMI cable to resolve it.
No, I would not recommend this to a friendFaulty sound bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As soon as I hooked up the sound bar the lights wouldn’t work right and I question if it was used. I won’t be buying any more electronics from here.
No, I would not recommend this to a friend