Customer Ratings & Reviews
- Model:
- HW-Q60T/ZA
- SKU:
- 6400661
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the superb sound quality and easy setup of the 5.1-Channel Soundbar. They are pleased with the price-to-value ratio and find that the bass is well-balanced. However, some users have experienced connectivity issues and feel that the volume could be louder.
This summary was generated by AI based on customer reviews.
Great sound!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend for someone that lives in a apartment unit, the bass is not loud to disturb the neighbors.
I would recommend this to a friendSamsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound bar I’ve purchase thinking about getting one for my mom
I would recommend this to a friendSamsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really pleased with our new Samsung Soundbar. Breeze to install and works flawlessly with new Samsung TV
I would recommend this to a friend- Cons mentioned:Connectivity
Soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesnt always stay connected but overall a good product.
I would recommend this to a friendBrand response from Samsung
Posted .Andy:
Thank you for purchasing the Samsung HW-Q60T Soundbar System. I am very sorry to hear that you are experiencing connection issues between your TV and soundbar.
There are a few things you may want to check:
1) The maximum wireless signal transmission distance is about 33 ft.
2) If there is a wall between the sound bar and the subwoofer it may cause interference or not work at all depending on the material in the wall.
3) If there is a device that uses the same wireless frequency (2.4 GHz) near the Soundbar, interference may cause some sound interruption.
4) Check all of the sources on the soundbar. If the audio is dropping while watching TV it could be an issue with the broadcast.
5) Also, please be sure you have the latest firmware update. You can update your firmware by Auto Update, using the SmartThings app, or by using a USB device. You can find the update here: https://www.samsung.com/us/support/owners/product/2020-q-series-soundbar-with-dolby-digital-and-dts-hw-q60t
Should you need further assistance with this issue, or have any questions about features or operation, please know that Samsung is here to help.
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
tv mount
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to mount on wall. However did not have template for marking where to place mounting holes in wall.
I would recommend this to a friendGreat sounds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the sound. The voice is very good and clear. Real 3D sound is noticeable in movies and games.
I would recommend this to a friendGood value
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice sound for the price. Not overbearing in a 16 X 24 room.
I would recommend this to a friendGreat sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying the sound as well as the space saving benefits with this Samsung 3 D surround sound Soundbar.
I would recommend this to a friendWorth it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome listening experience. Makes watching tv so much more immersive.
I would recommend this to a friend- Pros mentioned:Sound quality
Pricey
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality but pricey. Vizio is my favorite.
No, I would not recommend this to a friendBrand response from Samsung
Posted .LaChaCha,
Thank you for sharing your user experience with the HW-Q60T Samsung Soundbar. I am glad to hear that you are happy with the performance of your new soundbar.
If there is anything we can do to improve your enjoyment to 5 stars -- such as helping to optimize settings for your specific usage scenario -- please let us know. You can reach Samsung Customer Support at:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Ambassador
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good in-store service, Had extra help with finding the last one of these in stock at the store.
I would recommend this to a friendSounds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m loving this sound bar for movies and other things like music
I would recommend this to a friendGood but small remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Operates fine. Remote control / buttons are a bit small so some challenge to use it.
I would recommend this to a friendExcellent sound quality!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar really helps create the experience of louder and more immersive sound when watching movies!
I would recommend this to a friendGood bad no atmos
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great soundbar for those that don’t care about Atmos, I did so I upgraded to the q70
No, I would not recommend this to a friendWonderful gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave as gift to a family member. It is a wonderful gift — they were thrilled to get it and love it.
I would recommend this to a friend- Cons mentioned:Volume
Good for a theater
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice speaker system if you have a home theater room, but for my living room it’s to much and overall to loud. The tv speaker system is good enough. Not saying it’s a bad system but spent a few hundred dollars for something I really don’t need or use that much!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Doorcam,
Thank you for sharing your user experience with the HW-Q60T Samsung Soundbar. Your feedback regarding this model is important to us and will be shared with our internal teams.
If there is anything we can do to improve your enjoyment to 5 stars -- such as helping to optimize settings for your specific usage scenario -- please let us know. You can reach Samsung Customer Support at:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Ambassador
Surround sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value and great sound, i love it. I would definitely recommend it.
I would recommend this to a friendGreat for movies and music
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Come home everyday to the wife blasting music or watching movies with the kids with more enjoyment than before
I would recommend this to a friendAwesome Soundbar
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is amazing. Works seamlessly with my 65' QLED. Integrates with the remote that comes with the TV.
I would recommend this to a friend