Customer Ratings & Reviews
- SKU:
- 6412707
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers express satisfaction with the air fry, ease of use, convection capabilities, and overall quality of the 5.8 cu. ft. Freestanding Electric Convection Range. Many appreciate the fast heating and the attractive color options. However, some users note that the fingerprint resistance is not as effective as advertised, and the glass top requires diligent cleaning. A few also found the user manual unhelpful.
This summary was generated by AI based on customer reviews.
Not happy with product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The knobs block pots in the back burners. I had to buy smaller pots so it won’t hit the knobs
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your feedback with us. We value your opinion and use reviews like yours to improve our products in the future. ^Lo
- Cons mentioned:Glass top
It burned my hand
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this stove. When I used the oven, the glass top got so hot (in the front part) that you can’t touch the glass top. So I returned and they brought me another one. It did the same thing. Plastic from a loaf of bread would melt on the glass top. I couldn’t sit anything on top while using oven. So I returned this on too.
No, I would not recommend this to a friend Surprisingly dented
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were sold this item as open box with a ‘small dent’ that was purchased sight unseen. The salesperson gave me the thumbs up that the appliance was ok! Looked good. When this stove arrived it had a HUGE dent on the backside. We could not open the back panel to attach the plugs because the screw was dented into the oven. It works. We hope it will continue to work! Fingers crossed.
No, I would not recommend this to a friendChoose a different electric range with air fryer!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the worst purchases that I have ever made. The air fryer leaves fries soggy, and I have not attempted it on anything else due to so many poor results with fries. It bakes pizza and other food unevenly. The stovetop is difficult to clean. The “fast boil” feature does not seem fast, and the burners take a long time to cool down.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there AppletonWisconsin,
Congratulation on your new Samsung Range and thank you for taking the time to post your review. I understand you are having some concerns with your oven not cooking well and I would like to provide you with some helpful information that will resolve this issue. See links below:
https://www.samsung.com/us/support/answer/ANS00088063/
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143302043. We apologize for any inconvenience this has caused. We thank you for choosing Samsung and welcome you to our family. ^Brad
oven
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the stove is good but the surface top tends to have a film build up and is hard to clean
I would recommend this to a friendBrand response from Samsung
Posted .Hi there lilro,
I see that you are having some concerns with cleaning the cooktop on your Samsung Range. I would like to help keep your machine looking pristine. See link below:
https://www.samsung.com/us/support/answer/ANS00060833/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143184773. We thank you for being the best part of our Samsung family. ^Brad
Biggest waste of money
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The biggest mistake I ever made was getting rid of my coil stove top and buying this. Takes forever to heat up, and the larger burners never really get to a "high" temperature. The burners get red, then turn off, then turn red, then turn off, etc. The oven takes forever to heat to temp and I have to add at least 10 minutes to every meal to assure proper cooking. Shall we talk about all the extra time just to clean it? To keep this top clean is a chore in itself! Let me just say, without getting into detail, it sucks! Have to use certain pans, special cleaners, and it has to be cleaned after each and every use. I have gone through more razor blades than I can count just to scrape it clean! If it didn't cost ~$1000 I would have thrown this in the dump!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Cheryl,
Thank you for reaching out. We appreciate you informing us that your Samsung range takes forever to heat up, and the larger burners never get to a high temperature. The oven takes a long time to heat, and you have difficulty cleaning it. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here are the links to the troubleshooting steps to try when the oven and electric cooktop on your Samsung range has temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
The links below contain information on calibrating your oven's temperature and cleaning the cooktop for reference.
https://www.samsung.com/us/support/answer/ANS00049012/
https://www.samsung.com/us/support/answer/ANS00060833/
You may check pages 34-41 of the user manual for more information about maintaining and cleaning your appliance.
https://downloadcenter.samsung.com/content/UM/202103/20210308171901517/NE59T7511SS_AA_01_EN.pdf
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144734154
Thank you, and stay safe!
-Angelica
Dont buy unless ypu want to waste your money!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item didnt even last us two years. The Samsung logo name just wiped off like an old food stain. Unimpressed with air fryer features which were barely used. This brand needs to do better with appliances for these prices.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jocga,
Thank you for reaching out. We appreciate you informing us about your feedback on the air fryer feature of your Samsung range and that the logo on it just wiped off like an old stain. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to a guide containing information about cleaning your Samsung electric range.
https://www.youtube.com/watch?v=pCLkUo4ns6w
The link below is a guide for reference using the Air Fry feature on your Samsung range.
https://www.samsung.com/us/support/answer/ANS00088063/
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144735417
Thank you, and stay safe!
-Angelica
It's a stove
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure yet cause it won't be in for another month!
I would recommend this to a friendHorrible terrible awful do not buy!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst stove I have ever had. Oven rack spaces are so big a potato will fall Thru when baking. Have to turn lengthwise. The burners just don’t work! One in the back actually “feels” like it is in place of desired heat , the others are sloppy and don’t “click” into a selection. Rapid boil just is a joke. Just over all low quality junk. Very surprised at Samsung. Although I bought washer and dryer by Samsung this passed year and had NOTHING but issues with the washer. So not sure what’s going on there. Over all I would never recommend this stove.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Bonnie,
We appreciate your review of your overall experience with the oven racks and burners of your Samsung range, and we'll be glad to look into this for you.
The below link is the user manual for your model. See pages 25-26 for reference about using the oven racks.
https://downloadcenter.samsung.com/content/UM/202103/20210308171901517/NE59T7511SS_AA_01_EN.pdf
Here is a link to the troubleshooting steps to try when your Samsung range has a temperature issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
For other concerns, do not hesitate to contact our Support Channels below to speak with a live representative.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144983125) to help our team pull up your information.
Thank you!
-Angelica
Avoid Samsung!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This oven will not hold its temperature. It heats to the desired temperature, but if you cancel and reenter the temperature you want, it comes back 30 to 50 degrees lower. They gave me the run around for repair and finally told me no one in my area can service it. they finally replaced it with a new one. The new one does the exact same thing! Now my Samsung refrigerator quit and they want me to go through the same crazy process of them searching for someone to service it!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to hear about the issues that you are having with your range. This is not the experience we expect for our customer's and we would like to get this resolved as best as we can. We would like to inquire further about your concern with your range. Please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144033726) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Do NOT buy Samsung!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage, as is Samsung and Best Buy. After very first use, the top started bubbling. Also had issues with our refrigerator and microwave oven within first few months of owning. Had the stove top replaced, new one did the same thing. Scheduled an exchange through Samsung and Best Buy, they scheduled a refrigerator exchange instead of oven, and then never showed up. Now giving us the run around and won't help. Will NEVER purchase from Best Buy nor any Samsung appliances again.
No, I would not recommend this to a friendDented
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came in dented haven’t seen any credit, other than that place is like a puppy mill but good products
No, I would not recommend this to a friendWhere is my appliance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I purchased this appliance I was told earliest delivery was January 21st. After checking 2 weeks later I found that delivery was now available much earlier actually in December. I have called twice at this stage and after having spent much time on hold was told someone would call me back to assist with my delivery and then nothing.
No, I would not recommend this to a friendBuilt too cheaply
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk and cheap and scratches too easily. Very disappointed with this purchase.
No, I would not recommend this to a friendDosen't keep desired temperatures
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its the second time this happens the oven doesn't keep the cooking temperature. And this one is a replacement for the one i got 6 months ago. Sorry if you want to cook at 400 this is not for you
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I understand you are having some concerns with your Samsung Range not operating properly in the oven compartment. I know this is your replacement and realize this must leave you feeling helpless. I would like to make sure that you are getting all the great benefits with this unit. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
If you need any assistance, please do not hesitate to reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143394656. We thank you for being a part of our Samsung family. ^Brad
badstove
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after 3 months it stopped working. No heat from the stovetop, no heat in the oven. That fact makes it kind of useless. Of course this happened the day before renters came in. Best buy was good and sent a replacement within a week.
No, I would not recommend this to a friendNothappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid over 900. To pay off 480. More than agreed and you said you was putting back on my card you never did
No, I would not recommend this to a friendQuality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1st day and time I used the stove the burner (glass) got a bad stain. I am very disappointed with the purchase
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CMenendez1! I have this link (https://bit.ly/2RetZpa) that I believe will be useful to you. It has all the best information on how to keep your cooktop looking brand new. ^Jecca
- Pros mentioned:Air fry
Perfect oven
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great oven and the air fry option is perfect. I also love the bread proofed since I make bread during the holidays.
I would recommend this to a friend - Pros mentioned:ConvectionCons mentioned:Glass top
The Beast
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought when we kicked our Frigidaire out the door, that Samsung would be a better fit for our family, especially after pouring over reviews by the hundreds. But I was wrong; we made another wrong purchase. The top burners heat nicely, but if you get one speck of food on the glass top, good luck trying to scrape it off. I tried glass top cleaners from many different companies. I even tried a razor blade, but food just adheres to the top. And I'm a neat freak! So the food that splatters when I'm not looking is what's killing me. Also, as much as I like the convection oven feature, we still have to turn down the temp 15 degrees from what the recipe says (we also cook things about 5 minutes shorter, otherwise food burns.) NOT HAPPY, and it's only 3 years old. I have 2 more reviews to write. Please save yourselves some money, and DO NOT purchase Samsung ANYTHING. Then you won't have to write these sad reviews like I am today... Good luck!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DarinB3,
We value your input.
Taking care of your electric or induction cooktop doesn't have to be too hard, and we recommend cleaning the cooktop before using it for the first time.
Here is a link to "Clean and care for your Samsung electric cooktop": https://www.samsung.com/us/support/answer/ANS00060833/
I also shared this link about "How to use your Samsung electric range or cooktop": https://www.samsung.com/us/support/answer/ANS00060805/
You may also refer to these videos:
How to clean electric and gas ranges: https://www.youtube.com/watch?v=pCLkUo4ns6w
How to clean and maintain the glass cooktop on your Samsung stove: https://www.youtube.com/watch?v=b_dExUhgeus
The below link is the user manual for your model. Turn the pages 27-28 (Convection baking and Convection roasting) and pages 34-38 (Maintaining your appliance) for reference: https://downloadcenter.samsung.com/content/UM/202103/20210308171901517/NE59T7511SS_AA_01_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145336609), which will help our team pull up your information.
Have a great day.
Melardo