Customer Ratings & Reviews
- Model:
- NX58R5601SS
- SKU:
- 6398098
Rating by feature
- Performance
Rating 4.1 out of 5 stars
- Ease of Cleaning
Rating 4.1 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the convection oven, ease of use, and griddle as outstanding features. Many appreciate the stove's performance, appearance, and burner size variety, finding it a good value for the price. However, some concerns were raised regarding the stainless steel's susceptibility to fingerprints and smudges, and the durability of the knobs. A few customers also mentioned challenges with installation.
This summary was generated by AI based on customer reviews.
Broken Knob in less than 2 years
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the color. It's been 14 months since I've had it however, a knob has already broken. I am disappointed that I'm already having malfunctions so soon after purchase. As if today that has been my only complaint.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, KNic. We're sorry to hear that you're experiencing issues with the knobs on your Samsung range. Please, if you would like to have service to resolve your concerns, use this link (https://www.samsung.com/us/support/service/locations/) Thank you for being the best part of Samsung! ^Ty
Nice but issues with oven temp
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice but, food takes too long to cook in the oven. The gauge tells you that the oven is temp is set but i think its off. I am going to purchase a gauge to check it inside temp. I miss my old oven....
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're here to help! This link (https://bit.ly/350uY2x) can guide you through what steps to take if the oven temperature is not quite right. ^Jecca
- Cons mentioned:Stainless steel
Said Stainless Steel
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BUT WHEN DELIVERED IT WAS ONLY STAINLESS ON THE FRONT. WE EXPECTED IT ALL THE WAY AROUND BUT SIDES ARE BLACK. UNHAPPY BUT WE NEEDED A STOVE RIGHT AWAY SO WHAT CAN WE DO.
No, I would not recommend this to a friend Samsing duel fuel
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love a gas top stove duel fuel in times of blackouts. However it's just in and a space had to be carved to place it in. 30" My last Kenmore lasted 20 years. 5-star rating. I hope the same for this Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your brand new Samsung Range. I am sure that you will be pleased with this unit and all of its awesome features. Thank you for choosing Samsung. ^Brad
Good product but no so good service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first delivery was a damaged product. It took hours and multiple calls to reschedule the delivery. Then the installer told me a day before the delivery that I have to pay $120 for inspection.
No, I would not recommend this to a friendHad to order 2 times
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.U didn't fulfill my 1st order made me wait til the date of delivery only for u to cancel it. So I had to order it again. I have 4 kids there is 6 of us with no oven for over 2 weeks plus...
No, I would not recommend this to a friendNew stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is not very easy to clean.it stain very easily. The oven panel is complicated to lock the door or to choose the best temperature in the control panel.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing, Roxy! I have a couple links that I believe may be helpful to you. First, this link (https://bit.ly/3k3QYQi) has some great tips on cleaning the interior of the oven. I also have this link (https://bit.ly/36wsBoL) to everything you need to know about cleaning the cooktop. ^Jecca
PIECE OF JUNK!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BUYER BEWARE! I purchased this range 13 months ago and it worked great until the oven quit working. We contacted Samsung and they agreed to extend our warranty and fix the oven. The problem is that in North Central Indiana, they do not have anyone within 100 miles that will service the product. So we are left with a beautiful range that is NOT functional. So beware, depending upon your location, your warranty may be completely useless. My advice....STEER CLEAR of Samsung. I wish that I had taken the advice of family who said they had heard horror stories about appliances from the company.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello kathy,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung range quit working 13 months after purchase. We apologize for the inconvenience this might have caused you, mainly when no one within 100 miles could service the product. It's not the experience we want you to have with one of our products. We're here to help.
Attached is a link to the troubleshooting guide that you can check when your Samsung range, oven, or cooktop will not turn or stay on, which may help fix the issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
For reference, I've included a link to the warranty page of your Samsung range, which you can also check anytime.
https://www.samsung.com/us/support/service/warranty/NX58T7511SG/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144318100
-Angelica
Samsung Gas Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Range has attractive features for the price, but one of the burners won't light after less than two months.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your Samsung Range burner and I would like to help ensure you are getting the best performance. I have some helpful information that I would like to provide. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001946/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143010024. We thank you for being a part of the Samsung family. ^Brad
Not what I expected.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so in love with this stove when I purchased it, But am disappointed with the quality of the pilots and burners.the stove is only 4 months old, And now the stove knobs are melting. Next time Ill have to purchase in-house so I can inspect the quailty of the hardware before purchasing.
No, I would not recommend this to a friendPoorly manufactured planned obsolescence junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung is no longer in the class of premium, built to last appliances. We purchased this oven and range 1 year and 1 month ago. Here's our experience: - 1 month after we bought it, the oven light broke - 6 months after we bought it, the heating started taking longer and longer - Now, it takes up to 2 hours to heat to 400F Samsung will not fix the issue, because our warranty expired 1 month ago. We've had similar problems with our Samsung fridge having serious issues just barely past the 1 year mark. Samsung is engineering and selling devices to last just long enough to scrape past their warranty. If you want to spend $900 for a range you'll have for 1 year, then I guess it's a fine range for that amount of time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi cwil,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
In case of repair or replacement, you can check the warranty coverage of your product here:
https://www.samsung.com/us/support/service/warranty/NX58R5601SG/AA
For parts needed you may purchase them here:
https://www.samsungparts.com/Default.aspx
if additional assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-
SAMSUNG)
Thank you for choosing Samsung. Have a great day.
Reference number:
^^Ross
Extremely Disappointed is an understatement
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finalized the kitchen remodel and installed this oven a week before Thanksgiving. Purchase date was on 08/02/2020. The oven fan is no longer working on Bake mode as of today after barely using it a couple times. Now I have to begin the process of contacting Samsung or someone to come and take a look at this. Not a cheap purchase and hoping that the one year manufacturer warranty will cover it. I am extremely disappointed in this purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having concerns with your Samsung Range. The convection fan will only run in Convection Bake mode. When using Bake, it will be the traditional bake function with no fan once preheated. Thank you for choosing Samsung. ^Brad
Stove works great..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It just came with a dent on the side. Which the stove was fresh out the box..
I would recommend this to a friendAbsolutely beautiful.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely beautiful and price was unbeatable! Very happy with purchase!!
I would recommend this to a friendBrand response from Samsung
Posted .We're so happy to hear how happy you are, santo! Thank you so much for letting us know. ^Jecca
Samsung stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to clean. Too many buttons. Should have a stainless top.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Range. We are glad to be your newest addition to your kitchen. We welcome you to our family and thank you for choosing Samsung. ^Brad
Stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stove is ok price is way too high.Should have better pricing.
I would recommend this to a friendpaint quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even a year old and the interior paint is bubbling
No, I would not recommend this to a friendDon’t buy this product!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give ZERO stars if I could! We bought on 7/5/21 and the oven igniter has gone out. A tech came out and quote us $500 for the repair and this oven is 5 months old. The tech said Samsung makes it difficult for repairs to be done so most techs won’t work on it. I am now oine to speak to Samsungs warranty dept and I’m 156 in line. Worst experience ever.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, if I were in your position, I would be upset too. We are always working to improve the quality of our products and to drive customer satisfaction. Your feedback is important to us and your concerns will be shared with our product team. We would like to inquire further about your review with you. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143979309) and it will help our team pull up your information. We look forward to hearing from you. ^Lena
DANGER ZONE
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS ITEM. I bought in January 2021, the stove was defective. The technician found that th stove had 2 faulty gas leak valves. (DANGEROUS) I smell the leak when the stove was first installed, but I chalked it up to the newness. Thank goodness for the plumber...he confirmed it was in fact a gas leak. I been w/out a stove for over 2 months, while Samsung tries to fix the defect. Needless to say, I do not want the stove. So, this brand new stove had cost me a lot more money then I paid. Save yourself time, money and your life. DO NOT BUY THIS DANGEROUS STOVE.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Burners are too big. They heat up sides and handles on pots as well as microwave over range. Also, when reaching over to clean, the burners are easily turned on. Oven does not heat evenly
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Beckyb, we understand how frustrating it can be when results and expectations do not meet. You are a valued customer and your opinion matters to us. I am including a helpful guide to support your concerns on the knobs (https://bit.ly/3w9O2Iq). If you have any further concerns, please feel free to reach out to our support team on Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. When you contact us please be sure to include ticket number (1143135001) to help us pull up your information. We thank you for being a Samsung customer. ^Lena