Customer Ratings & Reviews
- Model:
- NX58M6630SG
- SKU:
- 5934103
Rating by feature
- Performance
Rating 3.5 out of 5 stars
- Ease of Cleaning
Rating 2.9 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers love the convection oven, ease of use, and stylish looks of this 5.8 Cu. Ft. Self-cleaning Freestanding Fingerprint Resistant Gas Convection Range. Many appreciate the illuminated knobs and fast heating speed, along with the overall pleasing appearance and reasonable price. However, some experienced issues with the griddle and control panel. A few customers also noted concerns about the stainless steel finish and paint quality.
This summary was generated by AI based on customer reviews.
Igniter failing after two years of minimal use.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have owned this oven for just over two years. The oven igniter is failing and we need to replace it already. Other than that, it is okay. Great burners and touch screen is nice.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Range oven not heating. I would love the opportunity to chat and see how we can help with your situation. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143027263. We thank you for being a part of the Samsung family. ^Brad
Not a Good Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We really regret this purchase. The computer board seems to just freeze every month and we have to unplug and plug back in to get it working again. This happens sometimes when the oven is on (and you can't turn it off), etc. In addition, the grill has terrible spacing if you have smaller pots - they will fall down and not balance on the grill. I wish we hadn't bought this one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Mark. We're sorry to hear that your Samsung range isn't working as designed. Here's a link that will help (https://bit.ly/2YUryPx). If you have any further questions or concerns, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143696934) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Ty
Waste of Money.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in 2019 and the problem began in 2021 when the knobs started breaking down like breadcrumbs for no reason. I reached out to Samsung and they recommended me a matching knob that cost $100+ for each knob and I had to replace all but one knob. The replacement didn't fit my range( money wasted) and all the other knobs I got from amazon is a no fit. Samsung don't have replacement for this same product. The issue is just knobs but it's the most important thing that makes a range function. I am ditching my range and Samsung as a brand. All my appliances are Samsung and i am praying they don't break coz finding replacements parts are like diamonds in a mine.
No, I would not recommend this to a friendBe aware before you buy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The caps on top of the burners finish changes very quickly. The feet the grates sit on fall out and are easily lost. Samsung won't sell the tiny rubber feet, they want you to pay to the replace the entire grate instead, which are very expensive and not necessary. Very disappointed in Samsung. When I called they try saying its all one piece, which they are obviously not otherwise the piece couldn't fall out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kathleen,
We're glad you reached out to us to let us know what you are experiencing with your Samsung range.
A gas cooktop is often one of the most used appliances in the kitchen, so it will need attention to keep it clean and looking new. Although it may seem imposing and made up of many parts, with a little practice, routine care and maintenance will be a cinch.
Here is a link to "How to clean your Samsung gas cooktop": https://www.samsung.com/us/support/answer/ANS00049945/
I also shared this link about "How to use your Samsung gas range or cooktop": https://www.samsung.com/us/support/answer/ANS00090962/
The below link is the user manual for your model. Turn the pages 37-41 for reference: https://downloadcenter.samsung.com/content/UM/202103/20210308175336320/NX5000M_NX58M6650WS_AA_DG68-00993A-07_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145266478), which will help our team pull up your information.
Have a great day.
Melardo
danger
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Warning, Samsung gas stoves are dangerous. I purchased a Samsun gas stove from Best Buy and after less than a year the valve on the front left burned became jammed and would not allow me to turn off the burner. I eventually had to shut off the gas because I couldn’t get the burner to turn off. Although we purchased it less than a year ago and Samsung told me it was under warranty, they refused to pay to replace their defective valve. Do not buy.
No, I would not recommend this to a friendSAFETY HAZARD- Loose knobs Flames just turn on!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this bc i love samsung in general and read all the great reviews after only 3 days i quickly learned that the knobs are very loose. You can easily unintentionally turn on the burners/ flames. As a matter of fact, my brother in law almost burned his arm when he leaned over to grab something from the microwave above. It is a huge safety hazard and risk. Samsung customer support was useless so i am returning this.
No, I would not recommend this to a friendScary, started fire.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The knobs are too easy to turn. Had the stove for a month and the dog jump up and turn it on. Started a fire. Lost everything. Love it till then.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Fred22! We are so sorry to hear about your situation. We would like to discuss this with you further to determine what all we can do to assist you. Please reference ticket number 1141146516 and contact us via one of the following: Facebook Messenger: http://m.me/samsungsupport; Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398); Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
Don't buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not even 3 years old and will not work, oven will not turn o
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out. We appreciate you informing us that the oven on your Samsung range will not turn on. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to the troubleshooting steps to try when your Samsung range, oven, or cooktop will not turn or stay on.
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/NX58M6630SG/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144734408
Thank you, and stay safe!
-Angelica