Customer Ratings & Reviews
- Model:
- NX58J5600SG
- |
- SKU:
- 9542043
Customer reviews
Rating 4.7 out of 5 stars with 4131 reviews
(4,131 customer reviews)Rating by feature
- Performance3.0
Rating 3.0 out of 5 stars
- Ease of Cleaning3.2
Rating 3.2 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers are positive about the included griddle, ease of use, convection feature, and cooking performance of the 5.8 Cu. Ft. Self-Cleaning Freestanding Fingerprint Resistant Gas Convection Range. Many appreciate the range's appearance and burner size variety, along with its price point. However, some customers expressed concerns about the durability of the knobs and the quality of the stainless steel. A few also mentioned issues with the control panel's design and responsiveness.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Ok overall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok overall it ok but the stove just not to good I give it’s a4
No, I would not recommend this to a friendRated 3 out of 5 stars
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good I like it I’m enjoying so far it’s work nice
This review is from Samsung - 5.8 Cu. Ft. Self-Cleaning Freestanding Gas Convection Range
I would recommend this to a friend- Pros mentioned:Convection, Cooking performance
Rated 4 out of 5 stars
Range is fine. Control panel is simplistic
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am comparing this oven to a GE over 18 years old. This range has larger burners and one large one with griddle included in the middle. The oven heats up 3 times quicker and has convection option. I am not impressed with the timer. It does not show seconds and when it is done it does not clear. Overall this range is an improvement although my old oven was still working fine when I replaced it.
This review is from Samsung - 5.8 Cu. Ft. Self-Cleaning Freestanding Gas Convection Range
I would recommend this to a friend Rated 2 out of 5 stars
Quality and Counter depth it is not
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paid extra for counter depth , but can’t have cupboards or wall next to it. 5 inch open space in back to open doors. Why say it is counter depth if it can’t be used that way. Has a dent in door on delivery day, so worried how it will hold up.
This review is from Samsung - 5.8 Cu. Ft. Self-Cleaning Freestanding Gas Convection Range
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thanks for leaving a review, Lisa! Your opinion matters to us! Samsung is continually improving its products and services, and feedback like yours helps us do that! ^SuSu
Rated 1 out of 5 stars
Black stainless finish is peeling off!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had this range less than a year and the finish is peeling off. Samsung wont cover it under warranty because they say it is damaged by consumer. After some internet research, I have found there are a lot of unhappy customers with the exact same problem. Samsung will not stand behind their product. I am done purchasing Samsung products.
No, I would not recommend this to a friendRated 2 out of 5 stars
Loose Insulation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In less than 12 months unit has been "shedding" insulation. We like the unit but we have a second service call scheduled in the last 2 months to repair / remove insulation coming out near top of range.
This review is from Samsung - 5.8 Cu. Ft. Self-Cleaning Freestanding Gas Convection Range
No, I would not recommend this to a friendRated 2 out of 5 stars
Disappointed
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the look of this stove and the griddle option. The black paint began coming off the top grates after 6 months and the finish is peeling off the front of the stove. Oven also doesn’t always heat to temperature.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DeeL,
We appreciate you giving us a review on the Samsung range. I'm sorry to hear about the scratches on the cooktop. We apologize for the inconvenience since the oven has a temperature issue. Right now, we are continuously working to improve our Samsung products.
To help you with the oven temperature issue.
You can visit this link: https://www.samsung.com/us/support/troubleshooting/TSG01204529/.
Also, for the cosmetic damage, here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001943/.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/NE58R9311SS/AA.
If you have inquiries or need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144426751
^Rainly
Rated 2 out of 5 stars
Very disappointed in samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is to early to tell how well it works.The first one that was delivered,I sent back.To many chips,scratches,paint blemishes,on the cook top.The second one,the cook top had dented and rippled metal under the paint.Also the oven door handle was deeply scratched.
This review is from Samsung - 5.8 Cu. Ft. Self-Cleaning Freestanding Gas Convection Range
No, I would not recommend this to a friendRated 1 out of 5 stars
Absolutely Ridiculous
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The oven lasted a little over 3 years. The oven takes about 45 minutes to get to 370 degrees and another 20 minutes goes up another 5 degrees. Samsung is a rip off. There is no way a major appliance should only last three years. This is ridiculous and they can do better. Will never buy another Samsung appliance ever again. Pretty to look at and nothing else. Fancy knobs. Stove still new but of course does not work. Buyer beware. Stick with the brand your parents had in your house when you were growing up.
This review is from Samsung - 5.8 Cu. Ft. Self-Cleaning Freestanding Gas Convection Range
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Chels! We are sorry to hear that your range is not heating as it should. I'm sure it's frustrating and I am here to help. this link (http://www.samsung.com/us/support/troubleshooting/TSG01204529/) will help rectify your concern.
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger:  http://m.me/samsungsupport
2. Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143581501
Thank you for choosing Samsung. ^Nic
Rated 3 out of 5 stars
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would most definitely recommend this product....
This review is from Samsung - 5.8 Cu. Ft. Self-Cleaning Freestanding Gas Convection Range
I would recommend this to a friend- Cons mentioned:Knobs
Rated 1 out of 5 stars
Poor quality
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in April 2019. Knobs are already broken in 2020. Maximum 1 year use. I checked the knobs, basically poor plastic material.
This review is from Samsung - 5.8 Cu. Ft. Self-Cleaning Freestanding Gas Convection Range
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Jessiesp,
I see that you are having issues with the knobs being broken on your Samsung Range and completely understand how frustrating this is. You are able to inquire about your specific knobs on our parts website, https://www.samsungparts.com/Default.aspx. The part number for the knob will be DG64-00473A. We apologize for any inconvenience and thank you for being a part of our family. Thank you for choosing Samsung for your kitchen needs. ^Brad
Rated 1 out of 5 stars
Looks great - but is CHEAP, CHEAP, CHEAP
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased all new Samsung kitchen appliances and regretting the decision. The build quality of three pieces (oven, refrigerator, microwave) is poor - it looks great on the sales floor, but when you get it home, you realize how many corners Samsung has cut to get their costs down. The performance of the burners is not consistent, and the ignite time is about three times as long as my previous stove. It’s been less than a year, and the black stainless finish is already peeling to reveal a shiny surface underneath. Kicking myself for choosing Samsung.
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed. It is my firts gas range. I expected more. The wear and tear, was much and too quickly. We atre two adults in the household, and I use the range an average of 4 to 6 times a week, for simple stuff. The control knobs are very bad quality. In just a couple of months I felt two of them loose, and they were almost broken in the piece where it attaches. They already broke. All of the "stainless" steel surfaces have rust stains already. The burner are also rusting and pieces are coming off.
This review is from Samsung - 5.8 Cu. Ft. Self-Cleaning Freestanding Gas Convection Range
No, I would not recommend this to a friendRated 1 out of 5 stars
Finish peels and looks horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The black stainless steel finish peels and scratches in the places where pieces of the film are connected (handles, edges) and scratches extremely easily. There is no way to repair or cover it. So you are stuck paying a lot of money for new appliances that end up looking horrible within 1-2 years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your Samsung Range. If you would like to see if there are any Service professionals in your area, see link below:
https://www.samsung.com/us/support/service/locations/
They will be able to provide available solutions to your issue. Thank you for choosing Samsung. ^Brad
- Cons mentioned:Knobs
Rated 1 out of 5 stars
Oven
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible knobbs keeps falling off an breaking have to constantly replace only a year old
This review is from Samsung - 5.8 Cu. Ft. Self-Cleaning Freestanding Gas Convection Range
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Range. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142611307. We thank you for being a part of the Samsung family. ^Brad
Rated 1 out of 5 stars
Gas started to seeping out from the burners
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this gas stove about 5 years ago. I recently noticed an occasional smell of something faint (yet distinct) around the stove. It did not smell like gas to me, but I called the gas company to have it checked out to be safe. They found out that a small amount of gas was seeping out from all the four burners even when they are turned off. Now I have to either pay out of pocket to have it fixed (out of warranty) or buy a new stove! It only lasted for 5 years!
This review is from Samsung - 5.8 Cu. Ft. Self-Cleaning Freestanding Gas Convection Range
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Massaling. We would love to help resolve your concerns. Please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143646056) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Ty
Rated 2 out of 5 stars
Cheap knobs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a nice stove, however the dials are made very cheaply and they have all broken and fallen off, the inside of the dial is made of plastic not metal.
No, I would not recommend this to a friend- Cons mentioned:Knobs
Rated 1 out of 5 stars
Knob broke right off after 4 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after only 4 months...a knob broke off...normal use
This review is from Samsung - 5.8 Cu. Ft. Self-Cleaning Freestanding Gas Convection Range
No, I would not recommend this to a friend Rated 1 out of 5 stars
Not durable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a routine summer power outage for two minutes, the oven refused to light. "Bad motherboard" cost nearly $400 to repair including labor. I've had this stove for 18 months. Save yourself a lot of money, and do not buy this brand
This review is from Samsung - 5.8 Cu. Ft. Self-Cleaning Freestanding Gas Convection Range
No, I would not recommend this to a friendRated 2 out of 5 stars
Samsung Stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stove works great. But the cook top is impossible to clean and keep clean.
This review is from Samsung - 5.8 Cu. Ft. Self-Cleaning Freestanding Gas Convection Range
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Linda, I would like to congratulate you on your new Samsung Range and completely understand where you are coming from. You always want to keep your new machines looking pristine and I have some helpful information that will help. See link below:
https://www.samsung.com/us/support/answer/ANS00049945/
We welcome you to our family and thank you for choosing Samsung for your newest addition to your kitchen. ^Brad
















