Customer Ratings & Reviews
- Model:
- NX58R4311SS/AA
- SKU:
- 6323347
Rating by feature
- Performance
Rating 3.9 out of 5 stars
- Ease of Cleaning
Rating 3.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers love the ease of use, burner size variety, and oven's quick heating capabilities of this 5.8 Cu. Ft. Self-Cleaning Freestanding Gas Range. Many appreciate the quality, design, and attractive appearance of the stove. While some experienced issues with the touchpad and knobs, the self-cleaning feature is frequently praised. Overall, positive feedback outweighs negative comments regarding specific components.
This summary was generated by AI based on customer reviews.
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||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The burners are a bit big and the heat spreads farther than it should. The heat can't be really high as it will make the counter hot if there is a pan/pot on it. The smaller style burners didn't have this issue.
I would recommend this to a friendBrand response from Samsung
Posted .Hello, I know how frustrating it can be when results and expectations do not meet. We are continually improving the quality of our products and your feedback is important to that process. I am including a link to a helpful troubleshooting guide to support your concerns on the cooktop (http://www.samsung.com/us/support/troubleshooting/TSG01001946/). For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143574312) and it will help our team pull up your information. We thank you for choosing Samsung. ^Lena
Good so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No complaints. It's worked as expected to this point.
I would recommend this to a friendDoesn't seem to cook right
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far this oven doesnt seem to cook correctly or its not getting hot enough. Everything we have cooked in it we have had to almost double the time.
I would recommend this to a friendBrand response from Samsung
Posted .Hi AHowa! I have this link (https://bit.ly/34lde3b) that could be really helpful to you in determining why your oven is not cooking properly. ^Jecca
Okay for basic
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a replacement range. We are selling so wanted to get something decent but didn’t want to spend over $800. I didn’t realize how much different it would be without convection cooking. It definitely takes longer. The stove is fine for normal use.
No, I would not recommend this to a friend- Cons mentioned:Touchpad
DONE WITH SAMSUNG
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this range 2 years ago from Best Buy. The oven is seldom used. Despite the intermittent usage the touch pad has malfunctioned. From what I have seen on the internet mine is not an isolated problem. Contacted Samsung and they do not have an authorized repair service in my area (suburban Chicago). I have purchased 2 Samsung appliances in the last 2 years and have had problems with both. Needless to say there will not be a third.
No, I would not recommend this to a friend - Cons mentioned:Touchpad
Worst product ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Im so unhappy with my stove. Its the worst purchase ive ever made. The touch pad has stopped working. I no longer have a working oven and ive only owned my stove for 67 days. I will never again buy a samsung product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Range Control Panel. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142628208. We thank you for being a part of the Samsung family. ^Brad
Samsung stove
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased as a gift for my mother it is great... however after I had already purchased I found exact same stove for much cheaper with a different vendor. But overall it’s good.
I would recommend this to a friendBuy at your own risk
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After I made this purchase it was down hill with this stove. The oven didn't want to work and it was a headache trying to find out way. Bad part on my end on not buy warranty but thank God for it 1 year warranty with Samsung. But they couldn't figure out what was wrong and changed out 5 parts before finding out what was wrong. But after that it has been working great, would recommend and just hope you don't run into the issue I had or get warranty lol. The control panel was burnt-out that was my issue.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you were having issues with your Samsung Range. I am glad to see that our Service professionals were able to resolve your issue. We thank you for choosing Samsung and being a part in our growing family. ^Brad
Samsung range is awful.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, it’s an ok range. The black areas smear a lot when you try to clean under the burners. BEWARE, when I slow roasted a standing rib, grease went between the glass on the door of the oven. I called Samsung and they told me that I have to remove the door and use sand paper on the glass once I get it apart. ABSOLUTELY TERRIBLE!!!!! I have NEVER EVER had this happen on any of my old ranges-SHAME ON THEM AND SHAME ON BEST BUY FOR SELLING THIS CRAP!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Amy,
I see you are having some concerns with cleaning your Samsung Range and I would like to help. I have some helpful information that will be sure to keep your machine looking pristine. See link below:
https://www.samsung.com/us/support/answer/ANS00049945/
https://www.samsung.com/us/support/answer/ANS00049011/
If you continue to have issues, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143230126. We thank you for being a part of our Samsung family. ^Brad
Stove
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stove love it, only thing after like 6 months the silver paint is peeling off
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for reaching out to us. We are glad to know that you are using Samsung products. We apologize for the inconvenience of the range surface peeling off. Don't worry will surely notate your experience about this matter for a better service and products in the future.
You may check this link for future reference to reduce unnecessary repairs over the range lifetime.
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NX58R4311SG/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144769426
Thank you for choosing Samsung. Have a great day.
-Trisha-
Scratch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First time used the grills discolored and scratched.
No, I would not recommend this to a friendStove seems great...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.but the installation was a nightmare and took almost 4 weeks.
No, I would not recommend this to a friendWatch your clothing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Burners are very close to edge watch your clothes.
I would recommend this to a friendAverage range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok. Nothing overly special. Old one went out so I need a new one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Tara,
Congratulations on your new Samsung Range and thank you for taking the time to post a review. We are excited for you and your newest addition to your kitchen. We welcome you to our family and thank you for choosing Samsung. ^Brad
Adequate for the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average product, weirdly hot outside of oven, heats whateveris on stove.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulation on your new Samsung Range. We are glad to be your choice for your newest addition to your kitchen. We welcome you to our family and thank you for choosing Samsung. ^Brad
Open-box samsung gas stove
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The open box item was used and has defect on the side.
I would recommend this to a friendWorst Range Ever!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot place several large or med pots on the top simultaneously and have them all centered on the flame because the burners are too close and there is a lip on the back control part that blocks placement. Also, oven part will not stay calibrated. It keeps un-calibrating which ruins baking. Its at least 50 degrees off on any given day. It also doesnt bake evenly. Example, a cookie sheet with items cooks on the left and right side but not the center. Over all i am disappointed greatly. This is the worst range i have EVER jad
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your honest review DarrenP. I will be sure to pass on what you have told me to our product team for current and future product developments.
The Samsung range model is a standard 30-inch range. The placement of burners is spread across the cooktop to accommodate the most space. If all 5 burners are used for medium (9 inches) to large (12 inches) pots, it will be a tight fit.
Your cooktop has multiple burners of different sizes, and your cookware's size should match the burner you're using it on. A large pot used on the small burner will have the heat concentrated in the middle part of the pot instead of the entire pot.
As you have calibrated your oven regularly and it does not keep the setting, it would be best to have an authorized service technician.
Please feel free to get back to us via the following options so we can set up a service to visit, diagnose and repair:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number 1145034869, it will help our team pull up your information.
Leo
item does not work correctly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The oven does not heat correctly and when i went to the erie store the two people that i talked to said that this is the way that they worked now which is 25 degrees hotter than what it is set at not happy with the stove or the peoples explanation
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are concerned about how the range is operating. I have all the information for how our oven works. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01207673/
Thank you for choosing Samsung. ^Brad
Too HOT
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I usually do not write reviews. I figured this is important enough reason to do so. I feel it is dangerous. I would not purchase this stove due to it is extreme hard to clean. When you cook in the stove it’s so hot everything on the stove is hot to touch. The knobs, the top of the stove any pots or pans that is sitting on the stove. If messes up the top of the stove due to it being so hot. Trying to teach my young teenager how to cook on this stove is hazardous.
No, I would not recommend this to a friendRange
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The rating does not reflects the product, the issues were with the delivery and installation . The rating is for the delivery and installation.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144645586.
-Noraina