Customer Ratings & Reviews
- Model:
- NE59M4320SB
- SKU:
- 5713542
Rating by feature
- Performance
Rating 3.5 out of 5 stars
- Ease of Cleaning
Rating 3.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers admire the 5.9 cu. ft. Convection Freestanding Electric Range's convection oven, ease of use, and fast heating capabilities. Many appreciate its sleek appearance and the numerous features it offers, finding it a good value for the price. However, some users have noted that the glass top is prone to scratches, and the control panel may present minor usability challenges.
This summary was generated by AI based on customer reviews.
Bad oven problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.About done with Best Buy.. I’ve spent thousands. Just bought a new range in mid November,I shows up scratched.. two weeks later the new one shows up at the house broken also... reordered... now I get a call supposedly getting delivered Saturday... then Saturday turns into next Thursday!! How about offering some sort of compensation for all the headaches!! Definitely none was offered from the Geek Squad!!!
No, I would not recommend this to a friend- Pros mentioned:Heating speed
I would not purchased this again
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the old school coils it gets hot to fast and takes a long time to cool off
No, I would not recommend this to a friendBrand response from Samsung
Posted .Catt, thank you very much for sharing your experience. Your honest feedback helps Samsung grow. ^Lena
Terrible
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing stopped working after 5 months of regular use. I am highly disappointed at Samsung appliances overall because I have not only had issues with my Range, but also the Samsung fridge and washer and dryer we bought from Best Buy as well. I would recommend you save your money and look up consumer reports for other reputable appliances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for purchasing your new Samsung. I hope to earn your trust. I am sure that our appliances are great and if you have any issues please contact us so that we can get that resolved for you. Please contact us via:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosingSamsung. ^Brad
Each one we received was dented
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We originally went into Best Buy for this range. However, each time the range was delivered it had a dent along the top. After two failed attempts, the second one being much worst than the first, we were able to negotiate into getting the next model up for the same price. Only problem we have seen so far is adjusting the chime volume. It's either not possible or a complex process we haven't figured out/read yet.
I would recommend this to a friendGet the extended warranty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the stove for 15 months and the wires shorted out in back of stove. Samsung stated it wasn't covered anymore. They'll come to fix it Thursday, today is Monday. Now they can't come until next Monday and it will cost 330.00, half the price of the stove itself.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We really appreciate you taking the time to sit down and write out all the details of your experience so far. We definitely want all of our customers to enjoy their appliances and to have many years of use. If you were still having issues with your unit, I would love to speak to you about this matter and set up service. Please feel free to reach out to me directly via one of the following options and reference ticket number # 1141458520.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Lena
Do Not Buy Samsung Products!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy Samsung Products! Literally all of my Samsung products have failed in some way over the years. My smartwatch, tv, appliances, etc. The "black stainless" coating on this stove started peeling away after 1 year of very light use. Complete garbage products. STAY AWAY!
No, I would not recommend this to a friendNot recommended.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not recommended. Oven bake unevenly, have to use higher temperature than the recipes recommend. Top stove surface worned out very quickly, after a few month. Bought 6 month ago and looks like my old one used for 15 years. Samsung customer service guided me to recalibrate the oven. Nothing changed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ILdi, I see after calibrating the range you're still having issues with the unit not heating properly. We would like to speak with you to see if further assistance can be rendered.
We can be reached via any of the following using ticket number: 1142122628
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398) ^Nic
BAD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WE RECEIVED THIS RANGE AND IT HAS DAMAGES TO THE TOP SCRATCHES AND THE CENTER OF THE RANGE GETS HOT VERY HOT WHEN THE OVEN IS BEING USED ? THIS IS UN SAFE PLEASE HELP AND REPLY
No, I would not recommend this to a friendBad deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought Samsung was a product but I did a mistake, it dont work
No, I would not recommend this to a friendBrand response from MsSamsung
Posted .Hello Bebeto, I understand your frustration with this range. For further assistance with this, please contact Samsung Customer Support via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
4. Toll-free calling: 1-800-SAMSUNG
^Michelle
Glass Cook Top is no good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this stove with high hopes but like most of the reviews we quickly have discovered the glass cooktop is not good quality at all. After the first time cooking there was a scratch on it so disappointed with this purchase
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Britt,
Thank you for bringing this to our attention. We appreciate you taking the time to share your feedback about your Samsung - 5.9 cu. ft. Convection Freestanding Electric Range. I understand you're having an issue with your electric range as there's a scratch on it after cooking. On behalf of Samsung, we do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001943/ to guide you on the issue.
You can also see this link https://www.samsung.com/us/support/answer/ANS00060833/ to get some tips on how to clean and care for your Samsung electric cooktop.
In case of repair or replacement, please check this link https://downloadcenter.samsung.com/content/UM/202103/20210308170829439/NE59M4320_DG68-00882A_05_EN.pdf for the user's manual, and go to pages 47 and 48 for the warranty coverage of your product.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144643290.
-Noraina
junk
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.got stove and used for 6months and in the 6 mounths broke down about 5 diffent times had to go buy diffent stove.will never buy samsung stove ever again. this stove is junk.
No, I would not recommend this to a friendPoor performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Defective oven seal. Excessive heat coming out of the top of the door instead of through the door vents on bake.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there, I'm sure we can help you correct the defective oven seal. Contact us for service via:
1. Twitter: https://bit.ly/2y8aOGz
2. Facebook Messenger: https://bit.ly/2LmCR7F
3. LiveChat or Email: https://bit.ly/2z9FXFr
4. Toll-free calling: 1-800-SAMSUNG
^Jefry
Can't review what I haven't received!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's been 1 month and our oven has still not been delivered supposedly due to Covid-19. Please deliver soon Best Buy! Don't forget us!!!
I would recommend this to a friendHorrible
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this stove on feb 8,2020 and is now November and it just stop working. I do not recommend this stove.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Range. You stated that your appliance was only 9 months old. I would love the opportunity to chat and see when we could get a certified Samsung Technician scheduled to resolve your issue. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142674636. We thank you for being a part of our growing Samsung family. ^Brad
Beware!! Defective!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy, I had two stoves delivered the both had the same defect, nothing but a waste of time. I ended up going with a different brand completely
No, I would not recommend this to a friendCaused electrical fire 5th day after install
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am now homeless. Thank Samsung! So much for retiring. 8 months out of my home so far. Replacing with whirlpool.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I understand that this is a very serious issue. I apologize that you have had to go through this experience with our range. We would like the chance to discuss the details with you so that we can determine how we can best assist you from here. Please reference ticket number 1142470006, and contact us via either of the following:
Facebook Messenger: http://m.me/samsungsupport;
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Jecca
Really upset!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had this stove for a few months, babied it, and used the right pans and the top is already scratched up!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your cooktop. I have some information that will help. See link below:
https://www.samsung.com/us/support/answer/ANS00060833/
Thank you for choosing Samsung. ^Brad
Junk!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a piece of junk. Fast boil it says….15 min to boil a pot of water! A pain to clean too.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Gforce, I realize that you are experiencing some concerns with your Samsung Range burners taking to long to heat and know that can be a tedious wait. I would like to provide some helpful information to ensure you are getting the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
If you are still needing assistance, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143537117. We welcome you to our family and thank you for choosing Samsung. ^Brad
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung stove quit working 3 wks after we bought it never will buy another one and still waiting for refund check after 3 wks
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for the feedback. ^Shifa
Finish is peeling off the door by handle
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The finish is peeling off by handle and according to bestbuy it is my fault. sorry about my luck.
No, I would not recommend this to a friend