Customer Ratings & Reviews
- Model:
- NE59T4311SG
- SKU:
- 6398103
Rating by feature
- Performance
Rating 3.6 out of 5 stars
- Ease of Cleaning
Rating 4.1 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers regard this 5.9 cu. ft. Freestanding Electric Range with Self-Cleaning as easy to use and possessing a fast heating speed. Many appreciate its attractive appearance and find it offers good value for the price. However, some customers have noted concerns about the cooktop's susceptibility to staining and the glass top's potential for scratching. The overall performance and features are generally well-received.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Cooktop
Do not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst stove only had 2 years and already broke. Oven went out first then top ranges. Samsung will not fix it and repairs cost as much ad a new stove.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, AWil4.
Here at Samsung, we always place a high priority on your satisfaction.
We would like to speak to you directly and see how we can help you more effectively.
Please get in touch through these channels for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145653018) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
- Cons mentioned:Cooktop
2 years and front burner is not working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this stove may of 2020 , just recently one of the front burner’s stopped working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, VeronciaI.
We understand the need for a working range at home.
Here are the links to help you if one of the burners doesn't work.
A radiant element on the electric cooktop does not work:
https://www.samsung.com/us/support/troubleshooting/TSG01001949/#a-radiant-element-on-the-electric-cooktop-does-not-work
An induction element on the cooktop does not work:
https://www.samsung.com/us/support/troubleshooting/TSG01001949/#an-induction-element-on-the-cooktop-does-not-work
Best cookware to use on your Samsung cooktop:
https://www.samsung.com/us/support/answer/ANS00045483/
For more details about the proper cookware to use in cooking, please refer to pages 24–25 of the user manual:
https://downloadcenter.samsung.com/content/UM/202002/20200210164110180/NE59M4310_AA_DG68-00881A-03_EN-MES-CFR.pdf
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145627927) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
- Pros mentioned:Ease of use
I love cooking
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my stove and it’s easy to clean. It fits great in the spot in my house
I would recommend this to a friend Samsung No
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst stove ever! Samsung Customer Support non existent! If you ever start having issues which you will, the parts to replace are very expensive and also the labor that is charged to fix this stove! No more Samsung appliances for me! No thanks!
No, I would not recommend this to a friend- Cons mentioned:Cooktop
Terrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this oven! The cooktop is great and heats up nice but the oven itself is garbage. I bought two oven thermometers to test the thermostat and both were 20 degrees off. I tried to adjust the temperature to compensate but every time I bake something the temperature drops drastically and ruins whatever I’m baking. It also takes forever to heat up. It will say it’s preheated but when you check the temperature it will be 20 degrees off. Do yourself a favor and just don’t bother.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Range. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142914733. We thank you for being a part of the Samsung family. ^Brad
cheaper electronic components
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.nice looking stove but cheaper electronic component's ,had to replace circuit board once, also had to replace circuit board display twice for numbers flashing. now have front left element doesn't cycle off and on when you turn knob to low setting causing water to boil over. stove issue started when stove was about 4 years old.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I realize your experience has been less than ideal and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link (http://bit.ly/2ssxImE) to assist you with finding a local certified Samsung service center. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143811584) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Do not buy this stove. Oven noise unbearable.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loud clicking noise when the oven is on 2-4 times every minute. The noise is insane. It's so loud, I can hear it in the bedroom. When you bake things an hour or so, think if you want this sort of violation of your peace. Seemed like a defective stove. It was replaced. Same issue with the Samsung replacement. Samsung and Best Buy will not refund me -- they will only give me store credit. This stove will irritate you beyond words, and Samsung and Best Buy won't step up, do the right thing and give you your money back, like a responsible manufacturer or decent merchant should. You're just money in their hands to them. Remember you were warned.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are concerned with your Samsung Range. I can help put those concerns to rest. This is normal for ranges. These sounds are the circuit relays switching. The volume will be a little different on various models, depending on how many relays and their location within the range. Thank you for choosing Samsung. ^Brad