Customer Ratings & Reviews
- Model:
- NE59T4311SG
- SKU:
- 6398103
Rating by feature
- Performance
Rating 3.6 out of 5 stars
- Ease of Cleaning
Rating 4.1 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers regard this 5.9 cu. ft. Freestanding Electric Range with Self-Cleaning as easy to use and possessing a fast heating speed. Many appreciate its attractive appearance and find it offers good value for the price. However, some customers have noted concerns about the cooktop's susceptibility to staining and the glass top's potential for scratching. The overall performance and features are generally well-received.
This summary was generated by AI based on customer reviews.
Purchasers may want to stuff their head inside...
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not had too many things go wrong with this one. I guess my biggest complaint is the glass top on this stains very easily and often, Other manufacturers give a little sample of product to remove the staining so you know whats best to use. NOT SAMSUNG!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Kronos,
Thank you for reaching out and sharing your feedback about your Samsung electric range. I understand you're having an issue with your electric range as the glass top stains very easily and often. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/answer/ANS00060833/ to give you some tips on how to clean and care for your Samsung electric cooktop.
You can also watch the video on this link https://www.youtube.com/watch?v=b_dExUhgeus on how to clean and maintain the glass cooktop on your Samsung stove.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144569351.
-Noraina
Good product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Matching outfit I have received. Like the way the stove is set up
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Range. I am sure that you will what beautiful food you can cook with this product. Thank you for choosing Samsung. ^Brad
The top glass looks fragile
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stove looks nice but the glass is not thick anything hard could break it!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Range. I am sure that you will love this unit and its awesome features. We thank you for being a part in our Samsung Family. ^Brad
Nice oven
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice oven! Gets dirty easy though but great value for the price!
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Range. We are glad to be the newest addition to your kitchen. I would like to share with you our best practices for cleaning to help. See link below:
Cooktop: (https://www.samsung.com/us/support/answer/ANS00060833/)
Oven: (https://www.samsung.com/us/support/answer/ANS00049011/)
Thank you for choosing Samsung. ^Brad
- Cons mentioned:Cooktop
Horrible experience…
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This cooktop broke down twice in a year… this time is only couple days after warranty, it broke down again - can’t do high temperature and the oven can’t go up beyond 350…
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Horrible,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
In case of repair or replacement, you can check the warranty coverage of your product here:
https://www.samsung.com/us/support/service/warranty/NE59T4311SS/AA
For parts needed you may purchase them here:
https://www.samsungparts.com/Default.aspx
if additional assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-
SAMSUNG)
Thank you for choosing Samsung. Have a great day.
Reference number:
1144552295
^^Ross
Awful Delivery Experience!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid extra to have the new stove installed and paid for them to bring hookup cord with them. They were also- according to the order - supposed to remove old stove from house. They would not take old stove less than 10 feet to outside of house and would not install new stove. They did not bring in cord I had paid for, left nothing showing I should get credit for installation fee I paid or cord I paid for. I would never use them again!!!
No, I would not recommend this to a friendnew stove
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shows smudge prints and already looks scratched. Would not recommend this Stove to anyone. Shows marks everywhere.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having concerns with cleaning your Samsung Range and I would like to help keep your machine pristine. I have located some helpful information that I would like to provide. See link below:
https://www.samsung.com/us/support/answer/ANS00060833/
Thank you for choosing Samsung. ^Brad
- Cons mentioned:Cooktop
He didn’t last a year and a half
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in October 2020 the oven stopped reaching temperature January 2022.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate you giving us feedback about your Electric Range. We apologize for the inconvenience that this may cause you, and we know how important your electric range is in our daily needs.
Here is a link that will help you address your issues with the temperature of your electric range:https://www.samsung.com/us/support/troubleshooting/TSG01001944/.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Samsung Community:https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
3. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
4. Samsung customer support: 1800-7267-864
Ticket number:1144138276
^Rainly
Damaged goods
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pick up was perfect...the problem was when I opened it was when I saw it was smushed on the back and on the side pretty irritating
No, I would not recommend this to a friendWould not recommend.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was an OK buy but not great quality. One of the coil pieces stopped working after 5 months.,
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there SK235, I would like to congratulate you on your newer Samsung Range and thank you for taking the time to post your review. I am glad to see that you were able to get that issue resolved. If you ever need assistance, we are here to help via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143521654. We welcome you to our family and thankyou for choosing Samsung in your home. ^Brad
oops
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dissapointed the range has had a number of problems not sure i would buy another.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Range. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142870093. We thank you for being a part of the Samsung family. ^Brad
Price is too high for quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes a while to boil even when on high. Definitely not self cleaning... Overall 4/10.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you just received a new Samsung Range. Our range does have Self Clean and i have information for you just a click away. See link below:
https://www.samsung.com/us/support/answer/ANS00049011/
Thank you for choosing Samsung. ^Brad
Samsung stove
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the biggest piece of S.... I have ever bought. It doesn't work correctly. It either heats up to low or it burns your food. I do not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi stove! We are sorry to hear that your range is not providing constant temperature during use. Please know that we hear your concerns and I have provided two links to address your concern.
(https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-takes-a-long-time-to-reach-set-temperature)
(http://www.samsung.com/us/support/troubleshooting/TSG01204529/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143912405
Thank you for choosing Samsung. ^Nic
Never buy this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sparked and shut down after only 2 weeks. It took a lot of arguing and aggrivation to get it replaced.
No, I would not recommend this to a friendNo bueno
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work had to return back to the store. Disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for choosing Samsung for your range needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Chrystel
Very nice oven
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and was delivered and set up very nicely. Really appreciative of this
I would recommend this to a friend- Cons mentioned:Glass top
Replace glass top
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My glass topbegan cracking and i dont want to replace the whole thing. Why would it begin to crack and pieces of the place came off
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you sharing your experience with one of our ranges, SweetNess. We want to inquire more about what occurs with the unit.
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
Good stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love this stove!! It was hard getting used to the vaper that comes out of the oven when you open the oven door, and but overall does what it needs to do.
I would recommend this to a friendStove lg
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it clean up easy and bakes great cupcakes and cookies yummm
I would recommend this to a friend- Cons mentioned:Cooktop
Total Piece of Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The biggest piece of JUNK - if they give this to you free don't take it. The whole dash board has gone crazy and when I called I was told "out of warranty" and they know it does this within the first year. Lights won't go off even when burner is off and cool Now the fan makes noise and to have all of this fixed - plan on $550 appliance bill. DO NOT PURCHASE a Samsung LG product for your new kitchen...total junk.
No, I would not recommend this to a friend