Customer Ratings & Reviews
- Model:
- NE59N6630SS
- SKU:
- 6192426
Rating by feature
- Quality
Rating 4.3 out of 5 stars
- Value
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the convection oven and ease of use as significant advantages, with many praising its performance and user-friendliness. The stylish appearance and various burner sizes also receive positive feedback, while some users mention the glass top as a potential drawback. A few customers noted minor issues with the display and timer.
This summary was generated by AI based on customer reviews.
customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After only 1.5 years of owning it and using it lightly, the control panel went haywire. This product should be removed from this site as the parts to fix it are no longer available. I have been waiting for 3 months. The repair man said there has been a lot of calls regarding this panel. I am fortunate to have purchased the extended warranty and will be picking out a different model in exchange. When the range did work it worked well, one thing we did not like was with the black panel it was hard to read the dark grey setting for the dials. Some of the burners were also slower to warm up than others.
No, I would not recommend this to a friendNo Best Buy here
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This appliance does not rest flush against the wall and does not create an appealing look for your kitchen layout. In addition the cooktop scratches incredibly easy. I’ve had mine for four months and the front burners are cloudy. The local Best Buy store was no help. Purchasing the extended warranty was a waste, the kitchen sales associate informed me that the scratched cooktop would be covered under the extended warranty. When I tried to access this I was given the run around.
No, I would not recommend this to a friendOne of the worst purchases I’ve ever made!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The LED display started flickering about 3-4 months ago. The stove is 2 years old. It's a known issue with many of the Samsung ranges/stoves. It doesn’t cook evenly. My banana bread gets cooked on the bottom but not in the top. I was cleaning it and the paint came off. It’s practically knew. The Geek Squad have appointments only in 2 or 3 weeks. I’ll never buy Samsung appliances again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for taking the time to leave this review. Let us go ahead and check some settings for the range and get it back on track.
The range requires a separate branch circuit single grounded outlet. Here is the specification for the range power source.
Power Source 240V/60 Hz/40A
Depending on your needs, the display on your oven will show only the necessary functions. A power cycle can reset the display and get it working again if the display seems to be malfunctioning, such as incomplete digits. Please see the link for more details.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed https://www.samsung.com/us/support/troubleshooting/TSG01110183/
For the best result when using the oven, please refer to the rack position.
Using the oven racks / Oven rack positions on page 25
https://downloadcenter.samsung.com/content/UM/202103/20210308171406448/NE59N6630S_AA_DG68-01050A_03_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145024578) to help our team pull up your information.
Have a great day.
^Charles
Black Stainless Chips off
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Black Stainless is a coating and is chipping off after only 1.5 years. Samsung says not covered cosmetic. Also burner temperature regulation is terrible. Once on HI, you have to drop it down to low, then back up to desired setting or it will just stay on HI.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey Scott! I'd like to leave this link (https://bit.ly/3a7TDTM) here for you. It has some useful information about possible causes of temperature issues with the cooktop. ^Jecca
Cook top immediately scratched
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this range and in less than a week of normal use, the cook top is scratched. Looks terrible. Just wasted $599.00 for nothing. Thanks Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link (http://bit.ly/2ssxImE) to assist you with finding a local certified Samsung service center. I have, also, included a link (https://bit.ly/36yNPRI) that will assist you with the maintenance of your cooktop, going forward. Thank you for being a Samsung customer! ^Liz