Customer Ratings & Reviews
- Model:
- UN50KU6300FXZA
- SKU:
- 5113200
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the picture quality and ease of use of this 50" Class 4K Ultra HD TV. Many also appreciate the user-friendly remote control and the smart TV features, finding the setup process straightforward and the price reasonable. While some users noted minor issues with motion clarity and the lack of HDR, the overall feedback is overwhelmingly positive.
This summary was generated by AI based on customer reviews.
Not a Fan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the TV with great hopes. However, I returned it after a week. We tried various settings and options, but the motion control was poor and shaky.
No, I would not recommend this to a friendOk for price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is ok for the price. The volume was great at first. But after using it for a bit. What we used to have on level 15 is now on level 45
No, I would not recommend this to a friendTv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv had many issues connecting and staying connect to WiFi had to keep updating TV and apps just would not stay logged in.
No, I would not recommend this to a friendsound disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it is only a little over 3 years old and the sound card has died.... not happy at all
No, I would not recommend this to a friendOk for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was ok not all channels in 4k also u have to buy the 4k hdmi wire also some channels are better then other. It's ok
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung TV. Your user feedback is also important to us and will be shared with our TV team.
Should you need help with step-by-step troubleshooting, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
internet is not working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i need to return the TV. internet is not working. i call Samsung and reset the TV several times. still not working. their customer service is good. they are very friendly. they said they can send somebody to look for the problem, but we decided to return the tv.
I would recommend this to a friendBrand response from MrSamsung
Posted .susan:
Thank you for your review of this Samsung TV.
I am sorry to hear that you had issues with this model and have returned it.
Should you ever decide to give Samsung TVs another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Buy the 8000
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took it home and was not happy that i needed to read the reviews before buying this one
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing the Samsung 4K TV. I am sorry to hear that you are experiencing issues.
Samsung products are engineered to the highest standards of performance and quality and we back the Samsung TV with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
- Pros mentioned:Picture quality
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good I would recommend to all my friends great
I would recommend this to a friendBrand response from MrSamsung
Posted .JoJo:
Thank you for sharing your feedback on this Samsung TV. I am glad to see you are happy with this product.
I see, however, that you have rated this product 1 star, which is the poorest rating possible.
If you ever need assistance or have questions and concerns, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A$500 electronic purchase which does not include a power cord? Then five different Best Buy phone operators (switched among groups/programs) before being told we do not include a power cord with this product. I am done - shall not worry - you are not to see me (nor my friends if I can) again.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your feedback on this Samsung. I am sorry to hear that you are experiencing issues.
Please know that a power cord is always included with every brand new Samsung TV purchase.
Should you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Not very good picture quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not very good picture quality, but good price and features
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Gobi:
Thank you for purchasing the Samsung UN50KU6300 TV and for your review.
To better assist you with adjusting picture settings, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
grainy picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the pictures is very grainy and the reds are faded
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung TV.
I am sorry to hear that you are not completely satisfied with picture quality.
To better assist you with picture adjustments and settings, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Won't connect to my wireless network.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is terrible. In fact, so is the Blu-ray player I also got from Samsung. Neither of them will stay connected to my wireless network. My phone and tablet will, and so will my Vizio TV and Sony Blu-Ray players. This is going back to get an LG.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .mnarcher:
Thank you for purchasing this Samsung TV. I am sorry to hear that you are experiencing issues connecting to your wireless network.
To better assist you with step-by-step troubleshooting, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Screen Cracked Upon Delivery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received my TV via Fedex today. Box perfectly fine and padded , however screen is cracked. Samsung shipping at fault, not Fedex. Unfortunately these TVs are sold out everywhere. Too bad, as all the reviews indicated this was a really nice unit.
I would recommend this to a friendNEVER DELIVER A TV !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i got my TV a week late and delivery by fedex once i opened the there was a huge cracked on the TV i heard this tv is good but i cant tell cause i can try it now i have to return it and cant get another one since it sold out
No, I would not recommend this to a friend- Pros mentioned:Picture quality, Remote control
Excellent TV !!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this 50 inch TV at an exceptionally low price from Best Buy online. Picture quality is mind blowing. Also, the apps and browser loads very quickly. No lags at all, make sure internet speed and connection is robust. I have read people complaining about slow response, its because of your internet connections and has nothing to do with the TV. No doubt, this particular model is the the Best option. No need to to buy expensive 8000 and 9000 series. TV speakers are not bad at all. They sound much better than my previous Sony Bravia TV. After all its a TV, and not a home theater system. I was able to connect TV to my portable Bose mini speaker via bluetooth. Now, I do not have to buy HT system or any expensive sound bars. I loved the remote, very easy to use. It's a remote and not a cordless phone, so don't expect numbers on it. I did not find any negative thing about it. It has Eco sense feature,which adjusts the brightness according to light conditions in the room. It's very lightweight. Use the Samsung View app to connect your phone with the TV, and can watch photos and videos. Overall, Very Happy with the purchase. I did a lot of research before buying it.
I would recommend this to a friend - Pros mentioned:Remote control, Smart tv
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv has surpassed my expectations by far. Colors are great, smart tv functions very well. Smart remote is amazing it automatically syncs to every device i have, xbox one, cable box, ps4. All apps load extremely fast and the little 4k content i do have via netflix looks great. For the price could not be happier
I would recommend this to a friend TV quit working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung TV quit working after 4 days. No help from Best Buy. This will be may last purchase at Best Buy!
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review on this Samsung TV.
I am sorry you are having issues with your TV. Your overall customer experience feedback is important to us and we will document your concerns.
Samsung products are engineered to the highest standards of performance and quality and we back the Samsung TV with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller
If you ever need assistance with the TV usage or warranty service, please reach out to Samsung Customer Support at 1-800-SAMSUNG
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
- Pros mentioned:Picture quality, Remote control
Awesome TV so far
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had been eyeing this TV for awhile, but waited until Black Friday to purchase (because Im stingy as heck). I brought this to replace a 40" Samsung in the master bedroom. It has an AWESOME vibrant picture with just the basic out of the box settings, so I can't even imagine the awe it would be if I knew how to fine tune the settings. This was the easiest TV setup ever. (Word to wise...make sure to turn your cable/satellite box back on so you wont spend 10 minutes like I did wondering why it wasn't recognizing it...LOL). I love that I dont have to use two remotes...this one works just like the DirecTV remote. It automatically recognized and connected all bluetooth devices. The only thing that I'm going to have to get used to is not having a sleep timer button on the remote. You have to go through settings (total of 6 steps) just to set it as opposed to the just pressing a button. I just got it set up about an hour ago, so will update my review if anything changes for better or worse, but at the $399 Black Friday price you can't go wrong with this TV.
I would recommend this to a friend - Pros mentioned:Picture quality
Just an Excellent TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did my research on this model an have not been disappointed. Setup was as easy as it gets. Remote sync'd and off I went. Btw, great remote! Picture is stunning! One thing my wife and I noticed is that, film and video look "Live". We each thought it was us, but when I said "Is it me..." Again, Stunning.... Sound has always been an issue with large screens but I have to say, the sound from this unit, though not at a Home Theatre Level, is quite good...very very good. That was a great surprise. OS and Apps are fantastic. Fast load times (except for the internet) . Then again, I don't use my TV for that. As an extra, download Samsungs Smart View App. Any video's, movies, pictures etc you have on your computer can be sent to the TV by LAN or WiFi. Seamless...........
I would recommend this to a friend Picture terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The reviews were great but when we got the tv the picture was terrible. Returned it.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review on this Samsung TV. I am sorry you were not satisfied with it. Your overall customer experience feedback is important to us and we will document your concerns.
Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador.