Customer Ratings & Reviews

Broke:

Thank you for your review of Samsung’s TU7000 TV and for sharing your experience with the screen. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/

Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:

1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info

- Samsung Advisor

Needimprovement:

Thank you for purchasing the Samsung TU7000 Crystal UHD TV and for sharing your review. We appreciate the details you have provided and will share your feedback with our product teams.

If you should have any questions or concerns with usage, features, or how to best optimize your settings, Samsung Customer Support is here to help.

Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:

1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us

~ Samsung Advisor

Hi NelD,

We appreciate your feedback regarding the screen abnormalities you’re seeing on your TU7000 TV. Please run a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test.

If the issue continues to appear on all sources and the picture test, this will require service. For assistance setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info

~ Samsung Advisor

Hi Jbrey411,

Thank you for sharing the issues you are experiencing with your Samsung TU7000 TV. So we can better understand the problems you are experiencing and provide you with troubleshooting assistance or warranty service, please contact Samsung Customer Support.

You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:

1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us

~ Samsung Solutions

DeliveredAsPromised:

I am sorry to hear that you are experiencing issues with your TU7000 TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.

Please reach out to Samsung Customer Support so that we can provide troubleshooting or begin warranty service.

1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

Hi Carlie,

Thank you for your review of the Samsung TU7000.

I recommend you contact Best Buy directly for assistance. I hope your concerns are addressed quickly.

Should you ever need assistance or have questions about using this product, please know we are here to help. You can reach Samsung Support at:

1) Phone: 1-800-SAMSUNG / Available 8 AM - 12 AM EST 7 days a week
2) LiveChat:  https://www.samsung.com/us/support/contact/
3) Text HELP to 62913
4) Samsung Members App
5) Facebook Messenger:  https://www.facebook.com/samsungsupport
6) Twitter:  https://twitter.com/SamsungSupport
7) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/

We look forward to hearing from you.

~ Samsung Specialist

Rachel,

I am very sorry to see that your screen exhibited damage upon opening and setup. Unfortunately, even if a TV is double-boxed and the packaging shows no evidence of harm, a TV can still be damaged during transit if proper care is not taken. For example, if the TV were sitting in an incorrect orientation -- laid on its side or tilted -- during transit, damage could have been done.

To address any delivery concerns, you may want to share delivery feedback directly with BestBuy

Should you ever need assistance or have questions about using this product, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs) Available 8AM - 9PM EST (Mon-Fri)

Simply copy-paste this link into your browser to LiveChat with us: https://www.samsung.com/us/support/#contact_us_for_support

We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport

Or find us on Twitter at  https://twitter.com/SamsungSupport

Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

-Samsung Ambassador

Hi Daniel,

Thank you for purchasing the Samsung TU7000 and for your review. We appreciate your feedback regarding the ease of use of your TV.

We recommend performing a cold boot on your TV, which can solve issues you may be having with apps, glitches in the menu, picture issues, etc.

With the Remote: For most people, the easiest way is to hold down the Power button on the Samsung TV remote until the TV turns off and on again. This should only take about 5 seconds.

With the Plug: If you do not have the remote, unplug your TV from the wall outlet or surge protector, leave it unplugged for 30 seconds, and then plug it back in.

Note: If you switch off a surge protector with other devices plugged into it (such as your router), give them time to power up and reconnect before testing any functions on your TV.

In addition to the Quick Setup Guide and User Manual which should have come with your TV, the full e-Manual is available both online on the product page of your model on the Samsung website and directly on your TV.

Go to: Settings > Support > Open e-Manual

I hope this helps improve your experiencing navigating settings and features on your TV. Should you need step-by-step troubleshooting assistance with setup, features functions, or have any other questions, please contact Samsung Customer Support via any of the following options:

1) Phone: 1-800-SAMSUNG / Available 8 AM - 12 AM EST 7 days a week
2) LiveChat:  https://www.samsung.com/us/support/contact/
3) Text HELP to 62913
4) Samsung Members App
5) Facebook Messenger:  https://www.facebook.com/samsungsupport
6) Twitter:  https://twitter.com/SamsungSupport
7) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

We look forward to hearing from you.

~ Samsung Specialist

Hello Angel,

Thank you for your review of the Samsung TU7000 Smart 4K TV. We appreciate your feedback regarding the picture quality of your TV. If the colors on your TV are correct but just a little too dark or bright you can try the different Picture Modes or manually adjust the Brightness settings to your liking.

Dynamic Picture Mode will make pictures brighter and clearer in bright viewing environments. Go to: Settings > Picture > Picture Mode > Dynamic

Or manually adjust the Brightness and other settings to your liking. Press the HOME button on your remote, then navigate to: Settings > Picture > Expert Settings

You may also want to disable Power Saving Mode which automatically adjusts the brightness to reduce the TV’s power consumption.
Go to Settings> General> Eco Solution> Power Saving Mode.

Ambient Light Detection will also automatically adjust the brightness level of the TV, according to the ambient light level, to reduce power consumption. If Ambient Light Detection has adjusted the screen brightness to a too bright or dark level, you can select Minimum Brightness to manually adjust the minimum screen brightness.
Go to Settings> General> Eco Solution> Ambient Light Detection

Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings>Support>Software Update.

You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update.

I hope this helps to improve your picture. Should you need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

We look forward to hearing from you.

~ Samsung Specialist