Customer Ratings & Reviews
- Model:
- UN50AU8000FXZA
- SKU:
- 6452997
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the picture quality, easy setup, price, color, and size of the 50" Class 8000 Series LED 4K UHD Smart Tizen TV. They appreciate the excellent picture clarity, vibrant colors, and user-friendly interface. However, some customers have concerns about the durability and lifespan of the TV, as well as issues with the remote control and screen.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Volume
Volume varies
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The volume varies from one scene to another and from one channel to another. Have not experienced this with previos TVs.
No, I would not recommend this to a friend - Pros mentioned:Tv quality
Your taking a chance buying this TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I brought 2 of these TV's at two different times, about a year apart. The first one stop working and the screen was black and it took a few hours to turn on. Eventually the second one started to do the same however because it was still under warranty they came and fixed the problem. I will say since they fixed the second one no problems at all. Beware though!!
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding product, one of the best tv’s I have purchased from Best Buy. No sound bar was needed even though the sales person was insisting that it did.
I would recommend this to a friend - Pros mentioned:Picture quality
My honest thoughts - I hope this helps someone!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV replaced a 2017 Samsung UN49MU8000 that got zapped by a power surge/lightning strike. To my knowledge it would be considered the current model year update to the 2017 I previously had. The good: it has nice picture quality, is very slim, and the price can't be beat. The bad: the sound quality is severely lacking. All sound modes produce what I can only describe as a tinny experience - a sound bar is a must. The speed of the TV in terms of browsing through the menus and home bar apps is noticeably laggy and for sure slower than the 2017 model it replaced. In a silent room, while powered-off this TV also produces a tick-tock clock noise! I can't imagine what a 7000 or 6000 series gets you if an 8000 series is this lacking. Overall, this would probably be fine in a bedroom or guest room, but is not a main living area TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MikeityJ,
Thank you for purchasing the Samsung AU8000 Crystal UHD TV and for sharing your review. I’m sorry to hear that your out-of-box experience has initially fallen short of your expectations.
If you are experiencing slow response to the remote, please try Device Care option under the Support Menu. This service checks memory and frees up unused cached memory and closes background apps. Go to Settings > Support > Device Care > Start Device Care
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
Additionally, there are image adjustments you can make to optimize your audio to suit your preferences. You can select a sound mode that you prefer for a content type or your listening environment. Go to: Settings > Sound > Sound Mode
You can also customize sound with Expert Settings. Go to: Settings > Sound > Expert Settings
Please know, Samsung TVs use a combination of metal and plastic material. These materials are subject to expansion and contraction due to temperature changes. Occasional creaking, popping, or cracking may be heard. With this in mind, here are a few quick tips on how to reduce the expansion that can cause these noises.
1) Ensure that there is adequate ventilation. Some enclosures may not allow for proper ventilation. This causes the internal temperature to increase and the plastic to expand even more than normal. For recommended ventilation requirements, please see your user manual.
2) Make sure there aren't any heating or air conditioning vents pointing directly at the TV.
3) Verify that the TV is on a flat and level surface. Tilting or an uneven stand can increase these noises.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Cons mentioned:Remote control
Nice TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very nice TV. The remote was a little difficult to figure out at first. I've never had one that didn't have number buttons.
I would recommend this to a friend - Pros mentioned:Picture quality
Get extended warranty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible picture and quality. The extended warranty covered my old 50 inch took a week some confusion on Best Buys part but my old one got replaced.
I would recommend this to a friend No RCA jacks low volume !
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No RCA plugs any place on the TV to connect sround sound. You have to buy additional equipment to be able to hear the TV.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Great value, nice picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value. Good picture. Especially when watching HD content. Speakers not the best. But it’s to be expected on a tv this thin.
I would recommend this to a friend - Pros mentioned:Picture quality
Great Picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This television has a good picture but the sound is not that great and i just wanted one that was easy to handle and this one works for me
I would recommend this to a friend Amazing Delivery and Ease of Transaction
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ease of purchase was great. Most importantly the attention the delivery personnel gave upon delivery was phenomenal. Danilo and his companion Juan were professional. They called beforehand indicating estimated time of arrival and asked if we had any special requests. In person, they were friendly and carried the delivery for my 62 year old-diabetic mother upstairs. The overall interaction was better than any expected and encourages us to purchase once again from Best Buy. These delivery people, Danilo and Juan makes your image that much better. Thank you for the ease of transaction and for having such astute and diligent individuals working.
I would recommend this to a friend- Pros mentioned:Picture quality
Nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture Real clear and bright The only think i dont like is the sound quality This tv is in our bedroom It replaced anither samsung that we put in our soare bedroom
I would recommend this to a friend Terrible and waste of money
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this product for literally 2.5 years and paid over $400 when it was new and it is no longer working! I have been a Samsung customer through and through and this has made me second guess whether or not to ever purchase another Samsung product. The top left of the screen has started pixelating and then the tv turns its self off and then back on. This happens over and over and I can’t use the tv at all. To add to it, this is one of the slowest tvs I have ever had! I am so disappointed in Samsung as a whole. When spending good money on a product it should work for YEARS to come, not a couple and done!
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Beautiful picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a tv we bought for my parents. We liked ours so well we bought the same one for them. They are very happy with the clarity of this new tv.
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is good, but sound quality is very poor. Sounds like a TV from the 50's.
No, I would not recommend this to a friend - Cons mentioned:Remote control
This is the second one.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Liked so much. I purchaseed another one. Great display. Remote takes some getting used too.
I would recommend this to a friend - Pros mentioned:Picture quality
Highly Recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I originally bought the 43" model but realized when it was installed that I had room for the 50" and I love it! I also upgraded my cable box which made a huge difference.
I would recommend this to a friend - Pros mentioned:Picture quality
Great picture, Home Screen easy to navigate
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is excellent. Home Screen is easy to navigate. Very thin profile. Fits flush against the wall. Only complaint is, can’t set a timer to turn the tv off.
I would recommend this to a friend - Pros mentioned:Picture quality
Love this TV!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture on this TV is beautiful, and the Smart Features make it easy to use--even for someone like me who is not terribly computer savvy. I am very pleased with my purchase!
I would recommend this to a friend - Pros mentioned:Picture quality
Best Buy on a TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV. Quality picture. Good Sound. Easily goes from satellite to streaming. Installed by Geek Squad member. He was terrific: on time, informative, and very efficient.
I would recommend this to a friend - Pros mentioned:Picture quality
love my new tv!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is amazing! Full disclosure, I am not a videofile or whatever they call people who know all the technical stuff about tvs but I know I love this new tv!
I would recommend this to a friend