Customer Ratings & Reviews
- Model:
- UN50AU8000FXZA
- SKU:
- 6452997
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the picture quality, easy setup, price, color, and size of the 50" Class 8000 Series LED 4K UHD Smart Tizen TV. They appreciate the excellent picture clarity, vibrant colors, and user-friendly interface. However, some customers have concerns about the durability and lifespan of the TV, as well as issues with the remote control and screen.
This summary was generated by AI based on customer reviews.
Lady
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying the TV. No complaints. Recommend buying.
I would recommend this to a friendQuality is quality!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so happy with my purchases of my Samsung TV's
I would recommend this to a friendPoor sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is ok but poor audio. Need a sound bar to be able to enjoy it. Very disappointed for being a Samsung product. Sounds like a 70's transistor radio.
No, I would not recommend this to a friendTop Notch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Friendly and helpful staff. I love my new smart TV.
I would recommend this to a friendToo slow
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's too slow, it takes forever to open a YouTube app. I removed all the apps , reset the TV multiple times but this model is really horrible.
No, I would not recommend this to a friendDisappointing
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's only been a couple months and I have a line going across the screen. I've always been a fan of Samsung but no more.
No, I would not recommend this to a friendNot Impressed with picture quality and color.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality and color are not great. I have a Mitsubishi and Toshiba both with fabulous picture quality and vivid color. I am not impressed with this Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DebraZ,
We appreciate you sharing your experience with the AU8000 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. You may want to try adjusting image settings to improve your picture.
Go to Home > Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Great TV, but can be dim
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nicely build tv, however, the tv can get very dim when watching anything with HDR. I’ve tried everything to brighten up the image, but with no luck
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi David,
We appreciate you sharing your experience with the AU8000 Crystal UHD TV. Your details regarding the image quality of your TV are important to us and will be shared with our internal teams. In addition to the brightness settings, you may want to try adjusting the image mode to improve your picture.
Your TV has several Picture Modes to choose from allowing you to enjoy content in optimal conditions. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
If there is anything else we can do to improve your enjoyment such as helping to optimize settings for your specific usage scenario, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
lousy tv
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 years power supply went out and can't be fixed. worthless TV
No, I would not recommend this to a friendSeveral poor quality Samsung TVs in 18 months.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointing that this product did not last past 18 months! The replacement arrived in non-working order too!
No, I would not recommend this to a friendNEVER AGAIN!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NEVER BUYING ANOTHER SAMSUNG!!!!! THIS IS NOW MY 2ND TV THAT WILL HAVE TO BE REPLACED BECAUSE OF DEAD PIXELS!!!! I AM OVER IT!!!!!!
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV didnt make it 2 years. Stuck on a channel and is turning on and off. Very disappointed
No, I would not recommend this to a friendVery slow and laggy tv. Don’t buy it.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So slow and very laggy. I wish i could return this tv but didn’t realized its was already past 15 days of the purchase.
No, I would not recommend this to a friendOnly lasted one year
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died after a year and a half. I’m done with Samsung (warranty was only 1 year).
No, I would not recommend this to a friendCheap stuff
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen had a shadow from center to the left side of the screen within the first year.
I would recommend this to a friendBad product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad Samsung product, it only lasted eight months and I didn't buy insurance, I'm disappointed
No, I would not recommend this to a friendSamsung tv is awful!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right after warranty went out, had major issues with tv! Ridiculous!
No, I would not recommend this to a friendDied after 18 months
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in Feb ‘22 and died in Sept ‘23. It was after the warranty so I’m SOL
No, I would not recommend this to a friendNot worth the time
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are a Samsung family..however the new smart TVs are horrible!!! We have the highest internet speed and still have to connect to internet every time we turn the TV on..setup was the same. Had to call and get help but it’s ridiculous to have to reconnect to the internet EVERY time we turn on the TV!!! And often it takes 15-20 minutes. We are past our return time now otherwise we would return it!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kellz,
I am sorry to hear that you are having issues with the Samsung AU8000 TV staying connected to the internet. Please know we are here to help you resolve this issue.
Please try the following:
1. Use 5Ghz Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router, so there are no obstacles between your TV and the router
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to Settings > Support > Software Update.
If you continue to have issues, please call us so we can further troubleshoot the issue with you or set up warranty service. Contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
budget smart tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A decent TV for someone looking for a thin smart TV. The screen and audio are a bit low end though. I ended up returning it for a Sony.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi kwould,
Thank you for sharing your review of the Samsung AU8000 Crystal UHD TV. The details you have provided are appreciated and will be shared with our internal teams.
Should you ever decide to give Samsung TVs another try and experience issues, or need assistance with usage, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Solutions