Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1111 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers regard the 50” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024) highly for its exceptional picture quality, vibrant colors, ease of use, and reasonable price. Many also appreciate the simple setup and smart TV functionality. Some customers feel that the remote control could be improved, and a few noted that the viewing angles are not ideal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 1,111 reviews
  • Rated 5 out of 5 stars

    satisfied

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Satisfied with my purchase, screen is clear perfect tv in our room

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fastastic

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love more the the or the I have it work fantastic

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New television

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered and installed on time by the geek squad. Very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality TV

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic tv. Has everything I’m looking for, for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hold off until Christmas will fix review when that comes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great picture

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We live this tv. If was an upgrade from our roku tv.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 3 out of 5 stars

    No remote

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It had no remote!!!!! How am I supposed to work it

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      AmberC,

      The DU6900 TV comes with the remote. It may be possible that you accidentally received an open box model from Best Buy.

      We recommend contacting Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved quickly.

      If you ever have product questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~Samsung Pro Samsung

  • Cons mentioned:
    Remote control

    Rated 3 out of 5 stars

    Tv

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Problems with it!!! Trying to use remote but doesn't work!!!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Stanhitt,

      I’m sorry to hear about the issues you’ve experienced with Samsung’s DU6900 TV. Your feedback is important to us and will be shared with our product teams.

      Please know we are available and happy to assist you with further troubleshooting or to set up a warranty appointment. You can contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~Samsung Pro Samsung

  • Rated 5 out of 5 stars

    So far so good

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good… 3 weeks in. The screen is working unlike my other Samsung

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung TV

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it as a gift for someone and they loved it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 50" TV

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product arrived quickly and TV works great. Love the screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome service when I shop at Best Buy Holyoke mall

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung review

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even doe is 4k i expected a better picture quality. Vizio has a little better picture quality on their 4k.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Volume interesting

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adjusting the volume is interesting when it mutes and I don’t want it to mute.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptional customer service. Happy with my purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Product

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely LOVE my purchase it’s everything the description describe.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung TV

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are enjoying this Samsung television. i will recommend it to my friends

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfying

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got my delivery quick and he handles the box with care

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing tv and amazing qualities. Would repurchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the product fantastic customer service overall just wonderful

    I would recommend this to a friend