Customer Ratings & Reviews
- Model:
- UN50DU6900FXZA
- SKU:
- 6584869
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers appreciate the superb picture quality and ease of use of the 50” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024). Many also praise its affordability and straightforward setup process. While some find the remote control could be improved, the positive feedback on picture quality and user-friendliness outweighs this concern. The vibrant colors and lightweight design are additional features frequently highlighted by satisfied customers.
This summary was generated by AI based on customer reviews.
Terrible in every way.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tis unit lasted 4 months before simply going black while watching. Best Buy says sorry, ttake it up with the manufacturer. Samsung’s warranty department just tries to wear you down to the point you just give up. After filing the warranty claim and jumping through all the hoops, they pass it on from the service department to the refund/replacement department. After many calls and text messages overseas, I’ve been told after jumping through the many hoops once again that my request has been okayed for payment and gave me multiple options as to how to receive my refund. E-payment, direct deposit, physical paper check or e-coupon to use exclusively on Samsung’s website to purchase a replacement or whatever else i wanted. I was told that Citi bank would contact me via email and/or text. Nothing! So I kept calling overseas and I keep hearing 3-5 business days. After 5-7 business days I call back and its like hitting a reset button, 3-5 business days. I’m convinced Samsung’s warranty department, service department and refund department are all a big scam. Buyer beware is all i can say.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ToroTim,
It’s unfortunate that you’re experiencing issues with your DU6900 TV, and we appreciate your patience while waiting for your warranty service. So that we can better understand your particular situation, please contact TV support directly at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
We look forward to hearing from you soon.
~ Samsung Pro
Wouldnt recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My TV after not even a year stopped working. I had to go first through samsung warranty and the would not send someone out to inspect my tv without taking all the necessary steps. So after 4 months my tv still isnt working and now i can finally got through the geek squad protection.
No, I would not recommend this to a friendBrand response from Samsung
Posted .LaliR,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
- Cons mentioned:Remote control
DO NOT PURCHASE, this TV is a disaster, BLURRY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is VERY blurry. The remote is almost useless and confounding. It is almost impossible to navigate internet sites including Samsung Plus tv content. If all Samsung TVs are as poorly designed as this model, Best Buy must stop selling any Samsung TVs My 40 year old RCA TV set was infinitely better than this 2024 Samsung Smart TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RobertA,
We appreciate you sharing your experience with the DU6900 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your picture.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help with image settings or learning to navigate the TV, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Cool
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.*+************************+*+++++++*********^^%%^%%#***
I would recommend this to a friendVolume issue
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase new. (not open box) Volume issue. You have put so high volume to hear. I ask to replace and best buy decline,
I would recommend this to a friendBrand response from Samsung
Posted .celtics1,
Thank you for sharing your experience with volume issues. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you’d like more help with settings, we are always happy to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Samsung DU6900 TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't like it has no optical plug and soundbar are very difficult to connect. Only 2 HDMIs 1 is for sound or edci. I love Samsung tvs but this was a dud.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DeannaD,
Thank you for choosing the Samsung DU6900 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
The DU6900 TV offers 2 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
If we can further help with any other issues, we are happy to help. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Good deal for a budget or extra TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was able to grab this for $250. If you’re on a budget or need a TV for a guest room, this is a good deal. Or if you’re just stepping in to 4k, it should be a good deal for you. M
I would recommend this to a friendBrand response from Samsung
Posted .JamiePogue,
Thank you for purchasing Samsung’s Crystal UHD 4K DU6900 Smart TV, which allows you to stream your favorite shows, play games, or even work out with a trainer. Experience everything you love with the Smart TV powered by Tizen!
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Pro
Backlight issue
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I expected more from Samsung because why did I come across multiple reviews online having the same issue about their tvs. That issue is the backlight situation. It’s a good tv but again I expected better from Samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .RenatoT,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Great TV for a great price!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV looks really good and was very light which I felt a lot better about when hanging on a wall mount in the kids room.
I would recommend this to a friendBrand response from Samsung
Posted .Jciphone12,
Thank you for your purchase and kind words about the new Samsung DU6900 TV. We hope you and your family enjoy watching your favorite movies and TV shows in captivating 4K resolution as the Crystal Processor automatically transforms every frame.
If you have any questions or need any help, please do not hesitate to reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on our website's ‘Support’ link.
~ Samsung Pro
Bad quality, brokedown often
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked fine at the beginning but within couple months, the display broke down and the tv didnt turn on. I had to call best buy to help come fix it. Within 6 months, the tv just randomly turned off and didnt turn back on again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SapriyaK,
Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer. To schedule a warranty appointment, please call us at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Bad bad tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new tv does not work right. Turns off by itself while we are watching just after few minutes of watching and also exits the app we are watching after just a few minutes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .LishaB,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
NO AUDIO OUTPUT super basic
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NO AUDIO output, speakers are measly. Basic TV, WiFi setup took multiple attempts.
No, I would not recommend this to a friendBrand response from Samsung
Posted .PettyOfficer,
Thank you for choosing the Samsung DU6900 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
The DU6900 TV offers 2 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Don't like the remote or voice command system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having problems with, i guess it's called Bixby the voice command system.... Can't figure it out
No, I would not recommend this to a friendBrand response from Samsung
Posted .Woody,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
For help using Bixby, please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Poor customer service!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the quality of TV but experience with best buy was very poor. 90-100% chance I will never use best buy again. Parts were missing and difficult to deal with B.Buy customer service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ReneN,
Please know you are leaving a review for the DU6900 TV, not the service provided by Best Buy. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved in a timely manner. Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Samsung
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is not as nice as my older Samsung TV that is 7 years old
No, I would not recommend this to a friendBrand response from Samsung
Posted .JacquelineK,
We appreciate you sharing your experience with the DU6900 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your picture.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Not enough connect
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't connect another speaker with it because it doesn't have jack connect
I would recommend this to a friendBrand response from Samsung
Posted .Josh,
Thank you for choosing the Samsung DU6900 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
The DU6900 TV offers 2 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Image was poor, We heard a weird noise coming from inside of tv everytime we've turned off .i requested a return/ exchange and update the TV. Special thank to Best buy customer service for their support to get the TV that will works for Me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JoeAV,
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Pro
NO VOLUME
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was working fine until it wasn’t. Suddenly the volume is not working and it makes a very weird and loud popping sound when I try to turn up the volume. I have not even had it a month. Will definitely be taking it back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DovFam,
We appreciate you sharing details of the sound issue you’re experiencing on your DU6900 TV. There are a few troubleshooting steps I recommend trying:
1) Please check the volume control of your TV, and then check the volume control of any external devices (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between any external device and the TV and then try the cable connection again.
2) Set Sound Output to the TV Speaker by going to Settings > All Settings> Sound > Sound Output.
3) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > All Settings> Sound > Expert Settings > Digital Output Audio Format > Auto.
I hope this helps. Should your issue persist, please contact Samsung Customer Support: call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Tv review
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The speakers on this Tv sucks its too low i should have brought anothet TCL for all that!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kenzoe,
Thank you for sharing your experience with the DU6900 TV speakers. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you’d like more help with settings, we are always happy to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Basic
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although it is a Samsung Tv for a very good price you can get the same quality tv for a fraction of the price. It's not worth it. If you wanna watch good picture tv don't buy this one. You will be disappointed. Just basic.
No, I would not recommend this to a friendBrand response from Samsung
Posted .NelsonmM,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro