Customer Ratings & Reviews
- Model:
- UN50DU6900FXZA
- SKU:
- 6584869
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers appreciate the superb picture quality and ease of use of the 50” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024). Many also praise its affordability and straightforward setup process. While some find the remote control could be improved, the positive feedback on picture quality and user-friendliness outweighs this concern. The vibrant colors and lightweight design are additional features frequently highlighted by satisfied customers.
This summary was generated by AI based on customer reviews.
Warning: No digital audio out port for sound bars.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beware if you plan on using a sound bar with this TV because it has no digital audio out port rendering the sound bar useless without trying to figure out all the different connection cords to make it work. To be fair, if you scroll down far enough it will tell you this in the description.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Josh,
Thank you for choosing the Samsung DU6900 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
The DU6900 TV offers 2 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Bad experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 50" Samsung tv online, I drove 75 miles to pick it up, when open it to installed, this was an open box Tv missing parts, I called Best Buy online to make a complain then I was told to bring it to the closest Best Buy store, but they refused to get it and make me drive back 75 miles to return it. I drove 300 miles back and forth and never got the tv. it's a very bad experience and i am waiting for the investigation result and for my $100.00 dollars card that was offer to me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RonyC,
Please know you are leaving a review for the DU6900 TV, not the service provided by Best Buy. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved in a timely manner. Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Terrible Customer Service.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered a tv, a mount and installation. Installer came out with the tv but no mount. Installer said he would gladly go get the mount, but Customer Service girl said no. Said I would have to pick it up. How does that make any sense? Installer can pick up the tv, but not a $30 mount.
I would recommend this to a friendBrand response from Samsung
Posted .Hi ShaunB,
Please know you are leaving a review for the DU6900 TV, not the service provided by Best Buy. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved in a timely manner.
Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Picture Quality?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I must be missing something because the reviews said that the picture quality was pretty good. The picture looks bland and grey. The sound isn't anything to write home about either.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RoddaleS,
We appreciate you sharing your experience with the DU6900 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your picture.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Ern
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Steer clear from best buy at all cost!! Bought a tv and 30 days from date of purchase it quit working. When I contacted them I was informed that they only cover the tv for 15 days from purchase nit when it was delivered. Said sorry cannot do anything since I didnt spend more money for extended warranty.. 15 days big joke..
No, I would not recommend this to a friendBrand response from Samsung
Posted .ErnestM,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please know we are available and happy to assist you with further troubleshooting or to set up a warranty appointment. You can contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Don’t waste your money. Lasted 2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is horrible. The screen just stays black. It will occasionally produce sound or miraculously come on, but it is impossible and unreliable. I’ve always like Samsung products, but never again. This TV was delivered in December. It is now February. That’s 2 months!!!! Of course it didn’t start until after the 30 day return window. Don’t waste your money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AmandaP,
If you've switched on your TV and the sound comes through fine, but you do not see any picture, there are three potential issues.
1) A connection issue is the most common problem where there is a bad connection, faulty cables, or improper installation.
2) An issue with the device connected to the TV. There may be a video output setting on the device that you must set properly before it will output to the TV.
3) There is something wrong with the TV, requiring a technician to assess the TV and find a solution.
Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the following options:
You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Defect on screen. Day 1
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective TV. I left the plastic on and set up the tv and i finally take the palstic of and theres a defect on the middle bottom. I guess thats why this tv is cheap. I should've read all the reviews including the 1 star because they tell you the truth and you should listen. I returned it for a full refund. I do not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sylese,
Thank you for your feedback on the DU6900 TV and for your patience in having to deal with the hassle of a return. Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~Samsung Advisor
Unreliable audible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficulty to fix audible interruptions, does not save last show watched.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SharonS,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Please know we are available and happy to assist you with troubleshooting or to set up a warranty appointment. You can contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Poor customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received product damaged. Call customer service and they could not replace and could only get refund. Had to re-package and find UPS location to return and whole ordeal. No concessions for the inconvenience. The refund process took way too long. Took about 3 weeks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MacbookPro,
Thank you for being so patient in dealing with an exchange due to a damaged product. If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Broken
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure how the tv worked because when I got it home and set it up it didn’t work!!! The picture was only halo the screen and all horizontal lines!! Returned it the next day!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Whoo,
It’s unfortunate to hear about your experience with Samsung’s DU6900 TV. Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
Does not keep WiFi credentials.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When a TV can't maintain WiFi credentials to connect and disagrees with you when you correctly enter them, it's time to move on. I bought this same TV 2 years ago and it had the same problem. The last model died with screen issues. Getting off this crazy train now.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Yadda,
We appreciate your feedback on the Samsung DU6900 TV. I'm sorry to hear you are experiencing issues with your Wi-Fi disconnecting from the TV.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. To ensure you do not miss any Firmware Updates, I recommend enabling Auto Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
I hope these tips help resolve your concerns. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~Samsung Pro
poor delivery and disapointing credit policy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV arrived damaged and they did issue a refund but I had already paid the Best Buy credit card. Now there's no way to get my money back other than to make another purchase at Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .lcintheburg,
Thank you for letting us know that you received a broken DU6900 TV upon delivery. We appreciate your patience in having to deal with the hassle of a return.
If you have not already done so, I recommend reaching out to your credit card issuer for more assistance.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Pro
Samsung TV goes kaput
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So, bought a tv ( samsung ) from best buy in early October. On January 14th the tv went kaput. Called samsung and they are sending a technician on the 21st. Thats 6 days from now. Dont buy a sumsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .ThomasM,
I am very sorry that you experienced issues with your DU6900 Crystal UHD TV and are currently waiting for it to be serviced. I understand your frustration and appreciate your patience. Should you have any issues with your TV after service is complete, please contact Samsung Customer Support.
You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Regret!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Regret. What I've learned? Google users only!!! Hard to navigate the operating system. Going from broadcast tv to another platform its far from seemless.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DavidS,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Application availability
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not all the apps. are available on Samsung platform. Not like Google app store. Most app are paid apps. The free ones not available
No, I would not recommend this to a friendBrand response from Samsung
Posted .Michael,
Please know the DU6900 and the built-in app store offer many apps free to download. You can see all apps supported on Samsung Smart TVs at the following link:
https://www.samsung.com/us/tvs/smart-tv/samsung-tv-plus-and-smart-hub/
While apps are free to download, some may require an additional subscription to use the service.
The DU6900 TV also comes with Samsung TV Plus, which offers hundreds of free channels of news, sports, movies, and much more.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
HORRIBLE PURCHASE
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely garbage with a two week return window! I will never purchase from bestbuy online. This is a total scam!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .JamesS,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Poor Quality!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this TV exactly four months and the screen Has went black on it. I’m a big fan of Samsung products, but this Tv was a bad buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .GeorgeP,
If your TV has a black screen even when it's on, it's quite possible it could actually be your external device and not your TV. Please try these troubleshooting steps for your blank screen issue:
1. Press the Home button on the remote.
If the menu appears, the TV is powered on but is either not on the correct source or not receiving a signal. If the menu does not appear, the TV may be having power issues.
Check the red standby light, a little red light at the edge of the TV that you aim the remote at. In normal use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red standby light is off when the TV is in use (or doesn't have power).
2. Confirm that the TV is set to the same source as the external device.
For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1.
If the TV is set to the correct source, but there is still no image, unplug and reconnect the AV connections one cable at a time from both ends of each cable. If there's any damage to the cable, it will need to be replaced.
After reconnecting the external device, please turn it off and back on.
3. Test the HDMI cable.
The test is designed for HDMI cords less than 6 feet long and may not give accurate results on longer cords.
To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test. If the test says the cable is bad, replace the cable. Service is not required.
4. Test different external devices.
The final thing to rule out is the external device you're using. Try connecting a different device or using a different source port.
If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it.
The TV will need service if the issue persists after these steps. Please contact us so that we can better investigate your issue and assist you with a solution or replacement. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Broken
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not work right out of the box. Such an annoyance to have to pack it back up and make a trip back to the store.
No, I would not recommend this to a friendBrand response from Samsung
Posted .KellyK,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please know we are available and happy to assist you with further troubleshooting or to set up a warranty appointment. You can contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Worthless tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointing that the picture stopped after2 months. Tried all suggested online fixes without success. Cannot recommend this tv to anyone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .NancyR,
If you've switched on your TV and the sound comes through fine, but you do not see any picture, there are three potential issues.
1) A connection issue is the most common problem where there is a bad connection, faulty cables, or improper installation.
2) An issue with the device connected to the TV. There may be a video output setting on the device that you must set properly before it will output to the TV.
3) There is something wrong with the TV, requiring a technician to assess the TV and find a solution.
Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the following options:
You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Scam
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not sign up for zero interest from Progressive Leasing, there’s a catch of hidden fee $50
No, I would not recommend this to a friendBrand response from Samsung
Posted .RomiA,
Please know you are leaving a review for the DU6900 TV, not service provided by Progressive Leasing. Please follow up directly with Progressive Leasing for further assistance. We hope your issue is resolved in a timely manner. Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro